1. Chassin, Mark R.; Galvin, Robert W.; and the National Roundtable on Health Care Quality. The Urgent Need to Improve Health Care Quality. JAMA. 280(11): 1000–1005, 1998. See also: Advisory Commission on Consumer Protection and Quality in the Health Care Industry. Quality First: Better Health Care for All Americans. U.S. Department of Health and Human Services. 1998.