TRB's Airport Cooperative Research Program (ACRP) Report 54: Resource Manual for Airport In-Terminal Concessions provides guidance on the development and implementation of airport concession programs.
The report includes information on the airport concession process; concession goals; potential customers; developing a concession space plan and concession mix; the Airport Concessions Disadvantaged Business Enterprise (ACDBE) program; and concession procurement, contracting, and management practices.
Table of Contents
|1 Introduction to Airport In-Terminal Concessions||1-5|
|2 Overview of Airport Concession Programs||6-21|
|3 Establishing Goals for the Concession Program||22-39|
|4 The Passenger and Customer Profile||40-51|
|5 Developing the Concession Space Plan||52-78|
|6 The Concession Mix||79-103|
|7 The ACDBE Program||104-120|
|8 Concession Contracting Approaches||121-136|
|9 Business Terms and Concession Agreements||137-154|
|11 Services, Storage, and Logistics||173-187|
|12 Capital Investment||188-199|
|13 Managing the Concession Program||200-215|
|14 Case Studies||216-247|