TCRP Synthesis 60:

Practices in No-Show and Late Cancellation Policies for ADA Paratransit

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Size: 58 pages, 8.5 x 11

Publication Year:2005

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Authors:
Rosemary G Mathias; Transportation Research Board
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TRB's Transit Cooperative Research Program (TCRP) Synthesis 60: Practices in No-Show and Late Cancellation Policies for ADA Paratransit examines current and innovative practices of U.S. transit agencies in the development and implementation of passenger no-show and late cancellation policies for ...
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Table of Contents
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Front Matter	i-viii
Summary	1-2	(skim)
Report Organization	3-3	(skim)
Federal Regulations	4-4	(skim)
Recent Federal Transit Administration Guidance and Interpretations	5-7	(skim)
Other Resources	8-8	(skim)
Summary	9-9	(skim)
Overview of Survey Results	10-22	(skim)
Summary	23-23	(skim)
Highlight 1: Passenger Incentives	24-24	(skim)
Highlight 2: Alternative Approaches	25-25	(skim)
Highlight 3: Technology as a Tool	26-27	(skim)
Highlight 5: Beyond the Rider's Control	28-29	(skim)
Highlight 6: Passenger Information	30-30	(skim)
Summary	31-31	(skim)
Policy Development	32-32	(skim)
Policy Implementation	33-33	(skim)
Summary	34-34	(skim)
Chapter Six - Conclusions	35-38	(skim)
References	39-39	(skim)
Glossary	40-41	(skim)
Appendix A - Survey Questionnaire	42-47	(skim)
Appendix B - Transit Agencies Responding to Survey	48-49	(skim)
Abbreviations used without definitions in TRB publications	50-50	(skim)

Description

TRB's Transit Cooperative Research Program (TCRP) Synthesis 60: Practices in No-Show and Late Cancellation Policies for ADA Paratransit examines current and innovative practices of U.S. transit agencies in the development and implementation of passenger no-show and late cancellation policies for paratransit programs operated under the regulatory requirements of the Americans with Disabilities Act of 1990 (ADA). The report reviews the administration, community response, and effectiveness of policies in small, medium, and large transit agencies. The report addresses policies as a way to improve system productivity, efficiency, and capacity, and as a means to better service riders with disabilities who may experience difficulties with the advance reservation aspect of most ADA complementary paratransit operations.

TCRP Synthesis 60:

Practices in No-Show and Late Cancellation Policies for ADA Paratransit

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