NCHRP Synthesis 389: Performance-Based Contracting for Maintenance
View larger
  • Status: Final Book
  • 117 pages
  • Downloads: 71
NCHRP Synthesis 389:
Performance-Based Contracting for Maintenance
(2009)
Purchase Options
Purchase Options
Overview

Authors

Description

TRB's National Cooperative Highway Research Program (NCHRP) Synthesis 389: Performance-Based Contracting for Maintenance explores experience with performance-based maintenance contracting in places where it has been adopted, including such issues as whether it has the potential to reduce costs and improve maintenance levels of service.

Topics

  • Transportation — Maintenance and Preservation
  • Transportation — Administration and Management
Contents

Table of Contents

skim chapter
NCHRP Synthesis 389 - Performance-Based Contracting for Maintenance 1-1
Transportation Research Board 2009 Executive Committee 2-2
Performance-Based Contracting for Maintenance 3-3
About the National Cooperative Highway Research Program 4-4
About the National Academies 5-5
NHCRP Committee for Project 20-5 6-6
Preface 7-8
Contents 9-10
Summary 11-13
Report Approach 14-14
Key Issues 15-15
Organization of Report 16-16
Brief Overview of International Experience 17-18
Impediments to Performance-Based Maintenance Contracting 19-19
BenefitCost Framework 20-22
Basic Steps of Performance-Based Maintenance Contracting 23-23
Types of Performance-Based Contracts 24-24
Linkage Between Objectives, Measures, Measurement, and Performance 25-25
Basic Categories of Measures 26-26
Example Measures, Measurement Procedures, and Standards Used in Performance-Based Contracting 27-27
Incentives and Disincentives 28-28
Contractor Selection Criteria 29-29
Internal Agency Support and Unions 30-30
Partnering and Framework for Performance-Based Maintenance Contracting 31-31
Contract Term and Renewals 32-32
Lessons Learned 33-33
Evolution Toward Contracting Based on Customer-Driven Outcomes 34-35
Historical Context of Performance-Based Maintenance Contracting 36-36
International Experience 37-42
Domestic Experience 43-47
Summary of Selected Performance-Based Maintenance Contracts 48-50
Performance-Based Contracting in the Federal Government 51-51
Basic Steps of Performance-Based Maintenance Contracting from the Federal Literature 52-59
Involvement in Performance-Based Maintenance Contracting 60-61
Market Research, Partnering, and Procurement 62-63
Maintenance Quality Assurance and Benchmarking 64-64
Examples of Performance-Based Maintenance Contracts 65-67
Other Survey Questions 68-69
Lessons Learned 70-70
Private Sector Survey 71-73
Chapter Five - Conclusions and Future Research Needs 74-75
References 76-79
Bibliography 80-82
Abbreviations 83-83
Glossary 84-87
Appendix A - Questionnaires 88-106
Appendix B - Sample Procurement and Contract Documents 107-109
Appendix C - Evidence on Changes in Levels of Service and Cost Savings 110-117

Related Books more

More by the National Cooperative Highway Research Program Synthesis Program more