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NCHRP Synthesis 389:

Performance-Based Contracting for Maintenance (2009)

117 pages | 8.5 x 11

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117 pages | 8.5 x 11

NCHRP Synthesis 389:

Performance-Based Contracting for Maintenance (2009)

Overview
Table of Contents

Authors

William A Hyman; Transportation Research Board

Description

TRB's National Cooperative Highway Research Program (NCHRP) Synthesis 389: Performance-Based Contracting for Maintenance explores experience with performance-based maintenance contracting in places where it has been adopted, including such issues as whether it has the potential to reduce costs and improve maintenance levels of service.

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NCHRP Synthesis 389:

Performance-Based Contracting for Maintenance (2009)

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NCHRP Synthesis 389:

Performance-Based Contracting for Maintenance (2009)

Overview

Authors

Description

Table of Contents

NCHRP Synthesis 389 - Performance-Based Contracting for Maintenance 1-1

Transportation Research Board 2009 Executive Committee 2-2

Performance-Based Contracting for Maintenance 3-3

About the National Cooperative Highway Research Program 4-4

About the National Academies 5-5

NHCRP Committee for Project 20-5 6-6

Preface 7-8

Contents 9-10

Summary 11-13

Report Approach 14-14

Key Issues 15-15

Organization of Report 16-16

Brief Overview of International Experience 17-18

Impediments to Performance-Based Maintenance Contracting 19-19

BenefitCost Framework 20-22

Basic Steps of Performance-Based Maintenance Contracting 23-23

Types of Performance-Based Contracts 24-24

Linkage Between Objectives, Measures, Measurement, and Performance 25-25

Basic Categories of Measures 26-26

Example Measures, Measurement Procedures, and Standards Used in Performance-Based Contracting 27-27

Incentives and Disincentives 28-28

Contractor Selection Criteria 29-29

Internal Agency Support and Unions 30-30

Partnering and Framework for Performance-Based Maintenance Contracting 31-31

Contract Term and Renewals 32-32

Lessons Learned 33-33

Evolution Toward Contracting Based on Customer-Driven Outcomes 34-35

Historical Context of Performance-Based Maintenance Contracting 36-36

International Experience 37-42

Domestic Experience 43-47

Summary of Selected Performance-Based Maintenance Contracts 48-50

Performance-Based Contracting in the Federal Government 51-51

Basic Steps of Performance-Based Maintenance Contracting from the Federal Literature 52-59

Involvement in Performance-Based Maintenance Contracting 60-61

Market Research, Partnering, and Procurement 62-63

Maintenance Quality Assurance and Benchmarking 64-64

Examples of Performance-Based Maintenance Contracts 65-67

Other Survey Questions 68-69

Lessons Learned 70-70

Private Sector Survey 71-73

Chapter Five - Conclusions and Future Research Needs 74-75

References 76-79

Bibliography 80-82

Abbreviations 83-83

Glossary 84-87

Appendix A - Questionnaires 88-106

Appendix B - Sample Procurement and Contract Documents 107-109

Appendix C - Evidence on Changes in Levels of Service and Cost Savings 110-117

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