Table of Contents
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Front Matter	i-xi
Summary	1-6	(skim)
1.2 Role of Surveys in Airport Planning, Development, and Management	7-7	(skim)
1.3 Survey Concepts	8-9	(skim)
1.4 Main Survey Types and Methods	10-10	(skim)
1.5 How to Use This Guidebook	11-11	(skim)
2.1 Defining the Purpose	12-12	(skim)
2.2 Selecting the Survey Method	13-15	(skim)
2.3 Survey Frequency and Timing	16-17	(skim)
2.4 External Agencies	18-18	(skim)
2.5 Preparing the Survey Budget	19-19	(skim)
2.6 Survey Planning Team	20-21	(skim)
2.7 Preliminary Schedule and Target Dates	22-22	(skim)
2.8 Survey Location and Security Clearance	23-23	(skim)
2.9 Contracting External Resources	24-25	(skim)
2.10 Summary	26-26	(skim)
Chapter 3 - Statistical Concepts	27-27	(skim)
3.2 Statistical Accuracy and Confidence Intervals	28-30	(skim)
3.3 Sampling Methods	31-35	(skim)
3.4 Sample Size	36-42	(skim)
3.5 Weighting	43-43	(skim)
3.6 Summary	44-44	(skim)
4.1 Survey Population	45-47	(skim)
4.2 Sampling Strategy and Plan	48-48	(skim)
4.3 Questionnaire Design and Structure	49-51	(skim)
4.4 Expected Data Collection Rate	52-52	(skim)
4.5 Survey Logistics	53-54	(skim)
4.6 Selection and Training of Field Staff	55-57	(skim)
4.7 Pre-Tests and Pilot Tests	58-59	(skim)
4.8 Maximizing Response Rates	60-62	(skim)
4.9 Use of Electronic Data Collection Devices	63-67	(skim)
4.10 Data Entry and Quality Control	68-68	(skim)
4.11 Analysis and Reporting of Survey Results	69-70	(skim)
4.13 Documenting the Survey	71-71	(skim)
4.14 Summary	72-72	(skim)
5.1 Purpose of the Survey	73-73	(skim)
5.2 Survey Methodology	74-89	(skim)
5.3 Sample Size, Survey Coverage, and Timing	90-97	(skim)
5.4 Questionnaire Wording and Length	98-100	(skim)
5.5 Weighting Survey Responses	101-105	(skim)
5.7 Location-Specific Guidelines	106-106	(skim)
5.8 Information on Greeters and Well-Wishers	107-107	(skim)
5.9 Groundside Surveys	108-113	(skim)
5.10 Checklists	114-114	(skim)
5.11 Survey Budget	115-116	(skim)
5.12 Summary	117-118	(skim)
6.1 Purpose of the Survey and the Data to Be Collected	119-119	(skim)
6.2 Survey Methodology	120-120	(skim)
6.3 Sampling Methodology	121-121	(skim)
6.4 Questionnaire Wording and Length	122-122	(skim)
6.6 Survey Budget	123-123	(skim)
6.7 Summary	124-124	(skim)
7.2 Survey Methodology	125-126	(skim)
7.3 Sampling Methodology	127-127	(skim)
7.5 Measures to Obtain Adequate Response	128-128	(skim)
7.7 Mystery Shopper	129-130	(skim)
7.8 Summary	131-131	(skim)
8.3 Sampling, Coverage, and Timing	132-134	(skim)
8.5 Measures to Obtain Adequate Response	135-135	(skim)
8.7 Summary	136-136	(skim)
9.2 Survey Methodology	137-138	(skim)
9.4 Questionnaire Wording and Length	139-139	(skim)
9.6 Survey Budget	140-140	(skim)
9.7 Summary	141-141	(skim)
10.2 Collection of Air Cargo Data	142-142	(skim)
10.3 Survey Methods	143-143	(skim)
10.4 Summary	144-144	(skim)
References	145-145	(skim)
Glossary and Acronym List	146-152	(skim)
Bibliography	153-155	(skim)
Appendix A - Airport User Surveys: Summary of Research	156-160	(skim)
Appendix B - Sample Sizes, Sample Estimates, and Confidence Intervals	161-177	(skim)
Appendix C - Material and Equipment Checklists for Air Passenger Intercept Surveys	178-179	(skim)
Appendix D - Sample Training Agenda	180-184	(skim)
Appendix E - High-Speed Scanning Technology	185-186	(skim)
Appendix F - Sample Questionnaires for Passenger Surveys	187-207	(skim)
Appendix G - Sample Questionnaires for Groundside Surveys	208-217	(skim)
Appendix H - Sample Questionnaires for Employee Surveys	218-223	(skim)
Appendix I - Sample Questionnaire for Tenant Surveys	224-228	(skim)
Appendix J - Sample Questionnaire for Area Residents Surveys	229-234	(skim)
Appendix K - Sample Questionnaire for Roadside Driver Cargo Surveys	235-239	(skim)
Abbreviations used without definitions in TRB publications	240-240	(skim)

Description

TRB's Airport Cooperative Research Program (ACRP) Report 26: Guidebook for Conducting Airport User Surveys explores the basic concepts of survey sampling and the steps involved in planning and implementing a survey. The guidebook also examines the different types of airport user surveys, and includes guidance on how to design a survey and analyze its results.

ACRP Report 26:

Guidebook for Conducting Airport User Surveys

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