TCRP Research Results Digest 95:

Performance Measurement and Outcomes

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Size: 40 pages, 8.5 x 11

Publication Year:2010

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Transportation Research Board
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TRB's Transit Cooperative Research Program (TCRP) Research Results Digest 95: Performance Measurement and Outcomes explores how performance measurements are used to achieve organizational goals and enhance quality of service at public transport planning, funding, and operating agencies in Hong Kong, ...
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Table of Contents
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International Transit Studies Program	1-1	(skim)
Introduction	2-3	(skim)
Strategy Development	4-13	(skim)
Measurement Items	14-21	(skim)
Quality Control	22-24	(skim)
Reporting Structure	25-27	(skim)
Course Correction	28-32	(skim)
Using Performance Data to Refine Strategy	33-33	(skim)
Appendix A - Study Mission Team Members	34-34	(skim)
Appendix B - Host Agencies	35-35	(skim)
Appendix C - Abbreviations	36-40	(skim)

Description

TRB's Transit Cooperative Research Program (TCRP) Research Results Digest 95: Performance Measurement and Outcomes explores how performance measurements are used to achieve organizational goals and enhance quality of service at public transport planning, funding, and operating agencies in Hong Kong, Special Administrative Region of the People's Republic of China; in the city-state of Singapore; in Kuala Lumpur, Malaysia; and in Taipei, Taiwan.

TCRP Research Results Digest 95:

Performance Measurement and Outcomes

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