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NCHRP Report 660:

Transportation Performance Management: Insight from Practitioners
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Status: Not for Sale

Size: 58 pages, 8.5 x 11

Publication Year:2010
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Authors:
Transportation Research Board
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Description:
TRB's National Cooperative Highway Research Program (NCHRP) Report 660: Transportation Performance Management: Insight from Practitioners explores the concept of performance management and examines how other agencies bring performance management into the decision-making process. ...
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Table of Contents
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Front Matter i-ix  
Summary 1-8 (skim)
1.0 Benefits of Performance Management 9-9 (skim)
1.1 Purpose of the Guidebook 10-10 (skim)
1.2 Guidebook Development 11-11 (skim)
1.3 Guidebook Structure 12-12 (skim)
Chapter 2 - Performance Management Structure 13-13 (skim)
2.0 Strategic Planning 14-15 (skim)
2.1 Performance Management 16-18 (skim)
2.3 Introduction to the Practitioner Insights - Practices to Ensure Success 19-20 (skim)
Chapter 3 - Use Performance Management to Help an Organization Focus 21-21 (skim)
3.0 Initiate a Performance Management Program to Identify and Address or Avoid a Compelling Problem 22-22 (skim)
3.1 As a Program Develops, Use Measures to Diagnose Problems 23-23 (skim)
3.2 Support Performance Management with a Nimble Strategic Planning Process 24-24 (skim)
3.3 Use Performance Management to Improve Agency Transparency 25-26 (skim)
Chapter 4 - Performance Management Must Engage with Employees 27-27 (skim)
4.0 Senior Management Must Support the Program 28-28 (skim)
4.1 Hold Staff Accountable for Agency Performance 29-29 (skim)
4.2 Empower Staff to Take Ownership of the Program 30-31 (skim)
4.3 Employee Challenges Are Inevitable 32-32 (skim)
Chapter 5 - Performance Management Requires a Customer Focus 33-33 (skim)
5.0 Align Performance Targets with Customer Expectations 34-34 (skim)
Chapter 6 - Sustain Performance Management by Building Constituencies 37-37 (skim)
6.0 Senior Management Must Work to Institutionalize Performance Management 38-38 (skim)
6.2 Use Performance Management to Build Bridges with State Legislators 39-39 (skim)
6.3 Make Performance Management Efforts Visible to the Public 40-41 (skim)
7.0 Initiate 42-42 (skim)
7.1 Design 43-44 (skim)
7.2 Execute 45-46 (skim)
7.3 Apply and Evaluate 47-48 (skim)
Abbreviations used without definitions in TRB publications 49-49 (skim)
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Description

TRB's National Cooperative Highway Research Program (NCHRP) Report 660: Transportation Performance Management: Insight from Practitioners explores the concept of performance management and examines how other agencies bring performance management into the decision-making process.

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