TCRP Report 141:

A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry

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Size: 122 pages, 8.5 x 11

Publication Year:2010

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Authors:
Jamie Parks; Paul Ryus; Kathryn Coffel; Albert Gan; Victoria Perk; Linda Cherrington; Jeffrey Arndt; Yuko Nakanishi; Transportation Research Board
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TRB's Transit Cooperative Research Program (TCRP) Report 141: A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry explores the use of performance measurement and benchmarking as tools to help identify the strengths and weaknesses of a ...
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Table of Contents
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Front Matter	i-xi
Summary	1-3	(skim)
Research Objective and Scope	4-4	(skim)
How to Use This Report	5-5	(skim)
Chapter 2 - Performance Measurement, Peer Comparison, and Benchmarking	6-6	(skim)
Benchmarking in the Public Sector	7-7	(skim)
Benchmarking in the Public Transit Industry	8-15	(skim)
Levels of Benchmarking	16-16	(skim)
Benchmarking Success Factors	17-18	(skim)
Benefits of and Challenges with Transit Peer Comparisons	19-19	(skim)
Lessons Learned	20-21	(skim)
Applications	22-22	(skim)
Performance Measures	23-29	(skim)
Introduction	30-30	(skim)
Step 2: Develop Performance Measures	31-32	(skim)
Step 3: Establish a Peer Group	33-35	(skim)
Step 4: Compare Performance	36-41	(skim)
Step 6: Develop an Implementation Strategy	42-42	(skim)
Step 8: Monitor Performance	43-43	(skim)
Altoona, Pennsylvania	44-45	(skim)
Knoxville, Tennessee	46-48	(skim)
Salt Lake City, Utah	49-55	(skim)
Denver, Colorado	56-58	(skim)
San Jose, California	59-61	(skim)
South Florida	62-68	(skim)
Key Findings and Conclusions	69-70	(skim)
Accomplishment of Research Objectives	71-71	(skim)
References	72-73	(skim)
Appendix A - FTIS Instructions	74-85	(skim)
Appendix B - Peer-Grouping Methodology Details	86-96	(skim)
Appendix C - Task 10 Working Paper	97-110	(skim)
Abbreviations used without definitions in TRB publications	111-111	(skim)

Description

TRB's Transit Cooperative Research Program (TCRP) Report 141: A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry explores the use of performance measurement and benchmarking as tools to help identify the strengths and weaknesses of a transit organization, set goals or performance targets, and identify best practices to improve performance.

TCRP Report 141:

A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry

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