TCRP Report 139:

Guidebook for Recruiting, Developing, and Retaining Transit Managers for Fixed-Route Bus and Paratransit Systems

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Size: 209 pages, 8.5 x 11

Publication Year:2010

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To purchase a copy of this report, please visit www.trb.org.

Authors:
Lance Anderson; Candace Blair Cronin; Daniel Fien-Helfman; Michelle Pohl; Brian Cronin; Ream Lazaro; Valerie Lazaro; Anne Singleton; Transportation Research Board
Authoring Organizations

Description:
TRB's Transit Cooperative Research Program (TCRP) Report 139: Guidebook for Recruiting, Developing, and Retaining Transit Managers for Fixed-Route Bus and Paratransit Systems explores resources for fixed-route bus, general public demand response, and Americans with Disabilities Act (ADA) paratransit systems resources ...
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Table of Contents
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Front Matter	i-ix
Chapter 1 - Introduction	1-2	(skim)
2.0 Recruitment Overview	3-3	(skim)
2.1 Advertise Job Openings Through Transit-Specific Channels	4-5	(skim)
2.2 Use Online Recruitment Techniques	6-9	(skim)
2.3 Match Recruitment Source to the Type of Candidate Desired	10-12	(skim)
2.4 Conduct a Compensation Study	13-15	(skim)
2.5 Highlight Employee Benefits	16-17	(skim)
2.6 Recruit Internally for Management Positions	18-20	(skim)
2.7 Recruit Nontraditional Applicants	21-24	(skim)
2.8 Use a Panel or Multiple Interviewers	25-27	(skim)
2.9 Utilize Structured, Behavioral-based Job Relevant Interview Protocols	28-30	(skim)
2.10 Incorporate Realistic Job Previews (RJPs)	31-33	(skim)
3.0 Training and Development Overview	34-35	(skim)
3.1 Leverage Existing Training and Development Opportunities	36-38	(skim)
3.2 Explore Available Funding for Training	39-40	(skim)
3.3 Identify Online Training Resources	41-43	(skim)
3.4 Make Training Easy to Access	44-46	(skim)
3.5 Institute Mandatory Training for Managers	47-49	(skim)
3.6 Address Training Needs in Conjunction with Performance Appraisals	50-52	(skim)
3.7 Offer Tuition Reimbursement	53-55	(skim)
3.8 Emphasize Ongoing Professional Development at All Levels	56-59	(skim)
3.9 Implement Succession Planning	60-63	(skim)
4.0 Retention Overview	64-64	(skim)
4.1 Offer Competitive Benefits	65-67	(skim)
4.2 Offer Flexible Work Schedules	68-70	(skim)
4.3 Implement a Rewards Program for High Performers	71-72	(skim)
4.4 Spend Time Up Front Hiring High Quality Managers	73-74	(skim)
4.5 Establish Person-Organization Fit	75-77	(skim)
4.6 Provide Training and Development Opportunities	78-80	(skim)
4.7 Engage Managers in Developing and Supporting the Mission	81-83	(skim)
4.8 Build a Culture of Ownership	84-86	(skim)
4.9 Create a Positive Organizational Culture	87-89	(skim)
References	90-92	(skim)
Figure 1: Framework for the Selection and Application of Human Resource Management Tools	93-93	(skim)
Figure 2: Competencies	94-94	(skim)
Figure 3: Training Skills Matrix	95-95	(skim)
Figure 4: Safety and Security Training Curriculum	96-99	(skim)
Figure 5: Certified Community Transit Manager: Examination Topics and Training Outline	100-100	(skim)
Figure 6: Performance Evaluation Form	101-105	(skim)
Figure 7: Additional Effective Practices from Transportation and Other Sections (from ICF International's data files)	106-130	(skim)
Appendix B - Checklist for Transit Manager Recruitment, Training and Retention Excellence	131-141	(skim)
Introduction to Transit Case Studies	142-142	(skim)
1 AMTRAN	143-145	(skim)
2 Atomic City Transit	146-149	(skim)
3 Cache Valley Transit District	150-152	(skim)
4 Capital Transit	153-154	(skim)
5 Coast Transit Authority	155-157	(skim)
6 Delmarva Transit	158-159	(skim)
7 Golden Empire Transit	160-161	(skim)
8 Havasu Area Transit	162-164	(skim)
9 Jefferson Transit	165-167	(skim)
10 Mass Transportation Authority	168-170	(skim)
11 OATS	171-173	(skim)
12 OCCK, Inc.	174-176	(skim)
13 Palace Transit	177-178	(skim)
14 Pee Dee Regional Transportation Authority	179-181	(skim)
15 Port Authority of Allegheny County	182-185	(skim)
16 Souris Basin Transit	186-187	(skim)
17 South Lane Wheels	188-190	(skim)
18 Transfort	191-192	(skim)
19 UMASS Transit	193-194	(skim)
20 Virginia Regional Transit	195-198	(skim)
Commonly Used Acronyms	199-199	(skim)
Abbreviations used without definitions in TRB publications	200-200	(skim)

Description

TRB's Transit Cooperative Research Program (TCRP) Report 139: Guidebook for Recruiting, Developing, and Retaining Transit Managers for Fixed-Route Bus and Paratransit Systems explores resources for fixed-route bus, general public demand response, and Americans with Disabilities Act (ADA) paratransit systems resources to assist in the recruitment, development, and retention of managers. The Guidebook is accompanied by CRP-CD-77, which provides Model Job Descriptions for 32 broad job titles that indicate the structure and content for job descriptions for manager jobs.

The CD-ROM is also available for download from TRB's website as an ISO image. Links to the ISO image and instructions for burning a CD-ROM from an ISO image are provided below.

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A separate report presenting the research methodology, the results of a literature review, and the results from focus groups held with 15 other non-transit public and private sector organizations used in production of TRCP Report 139 is available online.

TCRP Report 139:

Guidebook for Recruiting, Developing, and Retaining Transit Managers for Fixed-Route Bus and Paratransit Systems

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