TRB's Transit Cooperative Research Program (TCRP) Research Results Digest 96: Managing Increasing Ridership Demand documents a 2009 study mission to Guayaquil, Ecuador; Santiago, Chile; Buenos Aires, Argentina; and Porto Alegre, Brazil, that investigated how transit operators and agencies in these cities accommodated sudden and significant growth in the number of riders and increasing demand for service.
National Research Council. TCRP Research Results Digest 96: Managing Increasing Ridership Demand. Washington, DC: The National Academies Press, 2010.
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