SHRP 2 Report S2-L06-RR-1:

Institutional Architectures to Improve Systems Operations and Management

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Size: 98 pages, 8.5 x 11

Publication Year:2012

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Authors:
Phil Tarnoff; Steve Lockwood; John O'Laughlin; Tojo Thatchenkery; Transportation Research Board
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Description:
TRB's second Strategic Highway Research Program (SHRP 2) Report S2-L06-RR-1: Institutional Architectures to Improve Systems Operations and Management examines a large number of topics concerning organizational and institutional approaches that might help transportation agencies enhance highway operations and travel time ...
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Table of Contents
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Front Matter	i-x
Purpose of the Project	1-1	(skim)
Systems Operations and Management	2-3	(skim)
Application of the Capability Maturity Model	4-4	(skim)
Research Findings: Processes and Their Institutional Support Implications	5-6	(skim)
Key Findings Related to SO&M Institutional Architecture	7-7	(skim)
Capability Improvement Strategies at Each Level	8-8	(skim)
Using the Model as Guidance	9-11	(skim)
Managing Improvements in Institutional Maturity	12-13	(skim)
Institutional Innovation and Alternative Models	14-15	(skim)
Bringing the Future Forward Faster	16-16	(skim)
Organization of the Report	17-17	(skim)
Effective Strategy Applications to Reduce NRC	18-18	(skim)
Systems Operations and Management	19-19	(skim)
Commitment to Improving SO&M	20-21	(skim)
Institutional Reality	22-22	(skim)
Basic Hypothesis of the Report	23-23	(skim)
Study Methodology	24-25	(skim)
Previous Institutional Research Within the Transportation Arena	26-26	(skim)
Private-Sector Contributions to Organizational Theory and Process Management	27-28	(skim)
Applicability of Maturity Approach to Transportation Agencies	29-30	(skim)
Step 1: Identification of More Effective States - Reliance On Indirect Indicators	31-31	(skim)
Step 2: State DOT Management Interviews and Survey	32-32	(skim)
Step 3: Analyze Data, Survey, and Interviews	33-33	(skim)
Strategy Application Features That Impact Performance	34-34	(skim)
Key Findings Related to Process	35-35	(skim)
Program Scoping	36-36	(skim)
Technical Processes	37-37	(skim)
Performance Measurement	38-38	(skim)
Levels of Process Maturity	39-41	(skim)
Process Implications for Institutional Architecture	42-42	(skim)
The Key Categories of Institutional Characteristics	43-48	(skim)
Summary Conclusions Regarding Key Institutional Characteristics Supporting Effective Business Processes	49-49	(skim)
Process Maturity as a Bridge to Identifying Levels of Maturity	50-52	(skim)
The Improvement Strategies	53-53	(skim)
Basic Guidance Steps	54-57	(skim)
Change Management Modalities: Contribution of Theory	58-60	(skim)
Change Management Tactics	61-62	(skim)
The Models	63-63	(skim)
Implications of Alternative Models Regarding Key Institutional Issues	64-65	(skim)
The International Perspective	66-67	(skim)
References	68-69	(skim)
Glossary	70-70	(skim)
Appendix A - U.S. Institutional Arrangements Compared with England and Australia	71-73	(skim)
Appendix B - State DOT Process and Institutional Interviews	74-75	(skim)
Appendix C - AASHTO Subcommittee on Systems Operations and Management (SSOM) Questionnaire	76-79	(skim)
Appendix D - Examples of Regional Operations Collaboration	80-82	(skim)
Appendix E - Example of Change Management Program for a State DOT	83-86	(skim)
Reliability Technical Coordinating Committee	87-88	(skim)

Description

TRB's second Strategic Highway Research Program (SHRP 2) Report S2-L06-RR-1: Institutional Architectures to Improve Systems Operations and Management examines a large number of topics concerning organizational and institutional approaches that might help transportation agencies enhance highway operations and travel time reliability.

The same project that produced SHRP 2 Report S2-L06-RR-1 also produced SHRP 2 Report S2-L06-RR-2: Guide to Improving Capability for Systems Operations and Management.

SHRP 2 Report S2-L06-RR-1:

Institutional Architectures to Improve Systems Operations and Management

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