TRB's Airport Cooperative Research Program (ACRP) Report 55: Passenger Level of Service and Spatial Planning for Airport Terminals examines passenger perception of level of service related to space allocation in specific areas within airport terminals.
The report evaluates level-of-service standards applied in the terminal planning and design process while testing the continued validity of historic space allocation parameters that have been in use for more than 30 years.
National Research Council. ACRP Report 55: Passenger Level of Service and Spatial Planning for Airport Terminals. Washington, DC: The National Academies Press, 2011.
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