ACRP Report 37A: Guidebook for Measuring Performance of Automated People Mover Systems at Airports
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ACRP Report 37A:
Guidebook for Measuring Performance of Automated People Mover Systems at Airports
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TRB's Airport Cooperative Research Program (ACRP) Report 37A: Guidebook for Measuring Performance of Automated People Mover Systems at Airports is designed to help measure the performance of automated people mover (APM) systems at airports.

The guidebook identifies, defines, and demonstrates application of a broad range of performance measures encompassing service availability, safety, operations and maintenance expense, capacity utilization, user satisfaction, and reliability.

The project that developed ACRP Report 37A developed the set of forms below that are designed to help periodically compile the necessary data for input into the overall performance measurement process.

Form A: System and Service Descriptive Characteristics

Form B: Airport APM Performance Measures Page 1 of 2

Form B: Airport APM Performance Measures Page 2 of 2

Passenger Satisfaction Survey

The project also developed an interactive Excel model containing spreadsheets that can be used to help track and calculate system-wide performance and service characteristics.

The set of forms and Excel model are only available electronically.

ACRP Report 37A is a companion to ACRP Report 37: Guidebook for Planning and Implementing Automated People Mover Systems at Airports, which includes guidance for planning and developing APM systems at airports.

Disclaimer: The software linked to from this page is offered as is, without warranty or promise of support of any kind either expressed or implied. Under no circumstance will the National Academy of Sciences or the Transportation Research Board (collectively "TRB") be liable for any loss or damage caused by the installation or operation of this product. TRB makes no representation or warranty of any kind, expressed or implied, in fact or in law, including without limitation, the warranty of merchantability or the warranty of fitness for a particular purpose, and shall not in any case be liable for any consequential or special damages.


Publication Info

136 pages | 8.5 x 11

Table of Contents

skim chapter
Front Matter i-x
Summary 1-3
1.1 Research Approach 4-5
2.3 How to Use This Guidebook 6-6
2.4 Other ACRP Reports 7-7
3.1.1 Legal Precedents 8-8
3.1.2 O&M Contract Durations 9-9
3.2 Procurement of O&M Services: Contractual Options 10-10
3.2.3 Option 3: In-Sourcing O&M Services to Airport Staff 11-11
3.3 Measurement of O&M Procurement Methodology Criteria 12-12
3.3.1 Measurement Factor: Cost 13-13
3.3.2 Measurement Factor: Risk 14-15
3.3.3 Measurement Factor: Other 16-17
3.3.4 Summary 18-18
3.4 O&M Contract's Relationship to Performance Measurement 19-19
4.1.1 Applied Methods 20-21
4.1.2 Theoretical Methods 22-22
4.2 Characteristics of Effective Performance Measurement Systems for APM Systems at Airports 23-23
5.1.3 Routes Operated in Maximum Service 24-24
5.2 Service Descriptive Characteristics 25-25
5.2.4 Vehicles Available for Maximum Service 26-26
5.3.1 Airport APM Performance Measure #1: Service Availability (Tier A Approach) 27-29
5.3.2 Airport APM Performance Measure #1: Service Availability (Tier B Approach) 30-33
5.3.3 Airport APM Performance Measure #1: Service Availability (Tier C Approach) 34-37
5.3.4 Airport APM Performance Measure #2: Safety Incidents per 1,000 Vehicle Service Miles 38-39
5.3.5 Airport APM Performance Measure #3: O&M Expense per Vehicle Service Mile 40-41
5.3.6 Airport APM Performance Measure #4: Actual and Scheduled Capacity (Peak Versus All Other) 42-43
5.3.7 Airport APM Performance Measure #5: Passenger Satisfaction 44-45
5.3.8 Airport APM Performance Measure #6: Missed Stations per 1,000 Station Stops 46-47
5.3.9 Airport APM Performance Measure #7: Unintended Stops per 1,000 Interstations 48-49
6.1 Internal Measures for Assessing and Improving Performance of Airport APM Systems 50-50
6.2 Measures for Planning and Designing Airport APM Systems 51-51
7.2 Administrative and Funding Issues 52-52
7.3 Airport Participation Issues 53-53
7.4 Data Collection and Reporting Issues 54-54
7.5 Conclusions 55-55
Bibliography 56-56
Acronyms and Abbreviations 57-57
Exhibit A - Form A, Form B, and Passenger Satisfaction Survey 58-62
Appendix A 63-65
Section 1 - Preface 66-66
2.1.1 Balanced Scoreboard 67-67
2.2.1 Applied Methods 68-68 Contract Service Dependability Method 69-69 System Service Availability Method 70-70 Defining and Measuring Service Availability for Complex Transportation Networks 71-71
2.3.1 Historical Development 72-72 Conferences on Transportation Performance Measures 73-73 National Transit Database 74-74
2.4 Airline Performance Measurement 75-75
2.4.1 Government-Monitored Measures 76-76
2.4.2 Airport Operator/Airline Measures 77-77
2.5.1 FHWA Performance Measurement Program 78-79 Buffer and Planning Time Indices 80-80 Throughout 81-81
2.6 Conclusion 82-83
3.2 APMs 84-84
3.4 Airlines 85-85
3.5 Highways 86-86
4.1.3 Select APM Systems for Site Visits 87-88
4.2.2 Conduct Site Visits 89-89
4.3.3 Step 3: Report to ACRP Panel on Participation Ratio 90-90
4.3.10 Step 10: Transmit Thank-You Letters to Respondents 91-91
5.1.2 Section 2: Performance Measures 92-92
5.1.4 Section 4: Suggestions for Improving APM Performance Measures 93-93
5.1.5 Section 5: System and Operating Characteristics 94-94
5.2.2 System and Operating Characteristics 95-99
5.2.4 Performance Measures 100-104
5.2.6 Suggestions for Improving Airport APM Performance Measures 105-105
Section 6 - Airport APM Survey 106-125
Abbreviations used without definitions in TRB publications 126-126

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