Table of Contents
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Front Matter	i-ix
Summary	1-6	(skim)
Background	7-9	(skim)
Technical Approach to Project	10-10	(skim)
Report Organization	11-11	(skim)
Transit Security	12-12	(skim)
Workplace Violence	13-13	(skim)
Bus Operator Training and Selection	14-14	(skim)
Self-Defense	15-16	(skim)
Bus Operator Perspective	17-17	(skim)
International Studies	18-18	(skim)
Fare and Rules Enforcement	19-21	(skim)
Assault Characteristics	23-23	(skim)
Training	24-24	(skim)
Data Collection and Reporting	25-25	(skim)
Methods to Address Operator Assaults	26-27	(skim)
Impact of Violence Against Operators	28-28	(skim)
Effective Measures	29-32	(skim)
Barriers	33-36	(skim)
Information Management and Crime Analysis	37-38	(skim)
Video Surveillance	39-41	(skim)
Audio Surveillance	42-44	(skim)
Automatic Vehicle Location System	45-45	(skim)
Emergency Communications	46-46	(skim)
DNA Kits	47-47	(skim)
Bus Operator Selection	48-49	(skim)
Policing	50-50	(skim)
Self-Defense Tools	51-52	(skim)
Self-Defense Training	53-54	(skim)
Customer Service Training	55-55	(skim)
Behavioral Assessment Training	56-57	(skim)
Suspension-of-Service Policy	58-60	(skim)
Fare Policy	61-62	(skim)
Employee Assistance	63-63	(skim)
Passenger Outreach	64-65	(skim)
School and Community Outreach	66-67	(skim)
Other Policies	68-69	(skim)
Summary of Findings	70-70	(skim)
Further Research	71-72	(skim)
Acronyms and Abbreviations	73-73	(skim)
References	74-74	(skim)
Bibliography	75-77	(skim)
Glossary	78-80	(skim)
Appendix A - Supplemental Information	81-115	(skim)
Appendix B - List of Survey Participants	116-117	(skim)
Appendix C - Survey Instrument	118-126	(skim)
Abbreviations used without definitions in TRB publications	127-127	(skim)

Description

TRB's Transit Cooperative Research Program (TCRP) Synthesis 93: Practices to Protect Bus Operators from Passenger Assault highlights practices and policies implemented by transit agencies to deter and mitigate assaults on bus operators.

TCRP Synthesis 93:

Practices to Protect Bus Operators from Passenger Assault

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