On March 4 and 5, 1998, the Institute of Medicine (IOM) Committee on Choice and Managed Care held a 2-day workshop entitled Developing the Information Infrastructure for Medicare Beneficiaries. This workshop was a follow-up to the IOM report entitled Improving the Medicare Market: Adding Choice and Protections. The workshop focused on the Medicare provisions in the Balanced Budget Act of 1997, which mandate that the Health Care Financing Administration (HCFA) develop a "nationally coordinated education and publicity campaign" in 1998 and move Medicare beneficiaries to an open-season enrollment process by the year 2002.
Table of Contents
|2 HCFA's Plan of Action||3-6|
|3 HCFA as a Successful Consumer Service Agency||7-16|
|4 How to Reach Beneficiaries: Lessons from Private Industry||17-22|
|5 Role of Third Parties in the Information Infrastructure||23-28|
|6 Best Practices and Models for an Open-Season Enrollment Process||29-34|
|7 Special Needs Populations: Helping Those Most in Need of Assistance||35-38|
|8 Implementation Issues||39-42|
|9 Letter Report to the Administration of the Health Care Financing Administration on Developing an Information Infrastructure for the Medicare+Choice Program||43-50|
|Appendix A: Workshop Agenda||53-60|
|Appendix B: Workshop Participants||61-65|
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