@BOOK{NAP10446, title = "Beyond FTS2000: A Program for Change: Appendix A -- FTS2000 Case Study", doi = "10.17226/10446", url = "https://nap.nationalacademies.org/catalog/10446/beyond-fts2000-a-program-for-change-appendix-a-fts2000-case", year = 1989, publisher = "The National Academies Press", address = "Washington, DC" }