@BOOK{NAP10847, author = "Institute of Medicine", title = "The Richard and Hinda Rosenthal Lectures Spring 2001: Crossing the Quality Chasm", doi = "10.17226/10847", url = "https://nap.nationalacademies.org/catalog/10847/the-richard-and-hinda-rosenthal-lectures-spring-2001-crossing-the", year = 2003, publisher = "The National Academies Press", address = "Washington, DC" }