@BOOK{NAP786, author = "National Research Council", title = "Enhancing Human Performance: Background Papers, Social Processes", isbn = "978-0-309-07809-2", doi = "10.17226/786", url = "https://nap.nationalacademies.org/catalog/786/enhancing-human-performance-background-papers-social-processes", year = 1988, publisher = "The National Academies Press", address = "Washington, DC" }