COMMITTEE ON THE NATIONAL QUALITY REPORT ON HEALTH CARE DELIVERY 

WILLIAM L. ROPER (Chair), Dean, School of Public Health, University of North Carolina at Chapel Hill, Chapel Hill, North Carolina 

ARNOLD M. EPSTEIN (Vice Chair), John H. Foster Professor and Chair, Department of Health Policy and Management, Harvard School of Public Health, Boston, Massachusetts 

BECKY J. CHERNEY, President and CEO, Central Florida Health Care Coalition, Orlando, Florida 

DAVID C. CLASSEN, Associate Professor of Medicine, University of Utah and Vice President, First Consulting Group, Salt Lake City, Utah 

JOHN M. COLMERS,* Executive Director, Maryland Health Care Commission, Baltimore, Maryland 

ALAIN ENTHOVEN, Marriner S. Eccles Professor of Public and Private Management, Graduate School of Business, Stanford University, Stanford, California 

JOSÉ J. ESCARCE, Senior Natural Scientist, The RAND Corporation, Santa Monica, California 

SHELDON GREENFIELD, Director, Primary Care Outcomes Research Institute, New England Medical Center, Boston, Massachusetts 

JUDITH HIBBARD, Professor, Department of Planning, Public Policy and Management, University of Oregon, Eugene, Oregon 

HAROLD S. LUFT, Director and Caldwell B. Esselstyn Professor of Health Policy and Health Economics, The Institute of Health Policy Studies, University of California, San Francisco, California 

ELIZABETH A. McGLYNN,** Senior Researcher, Health Sciences Program, RAND Corporation, Santa Monica, California 

SCOTT C. RATZAN,*** Executive Director of Health Communication Technology and Educational Innovation, Academy for Educational Development, Washington, D.C. 

MARK D. SMITH, President and CEO, California Healthcare Foundation, Oakland, California 

WILLIAM W. STEAD, Associate Vice Chancellor for Health Affairs and Director, Informatics Center, Vanderbilt University Medical Center, Nashville, Tennessee 

ALAN M. ZASLAVSKY, Associate Professor of Statistics, Department of Health Care Policy, Harvard Medical School, Boston, Massachusetts 

Study Staff 

MARGARITA P. HURTADO, Study Director 

ELAINE K. SWIFT, Scholar-in-Residence 

JANET M. CORRIGAN, Director, Board on Health Care Services 

RACHEL FRIEDMAN, Senior Project Assistant 

Auxiliary Staff 

MIKE EDINGTON, Managing Editor 

JENNIFER CANGCO, Financial Advisor 

Copy Editor 

FLORENCE POILLON 

Consultants 

CHRISTINA BETHELL, The Foundation for Accountability 

ROBERT H. BROOK, The RAND Corporation and the UCLA Center for Health Sciences 

MARSHA GOLD, Mathematica Policy Research 

MARK McCLELLAN, Stanford University 

ELIZABETH A. McGLYNN, The RAND Corporation 

PAUL G. SHEKELLE, The RAND Corporation and the Greater Los Angeles Veterans Affairs Healthcare System

    * As of November 2000, Program Officer, Milbank Memorial Fund. 

  ** Served until July 2000. 

*** As of July 2000, Senior Technical Advisor and Population Leadership Fellow, Center for Population, Health, and Nutrition, U.S. Agency for International Development.