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Rights & Permissions Free Resources PDF EXECUTIVE SUMMARY Display this book on your site! Related Titles Systems Modernization and the Strategic Plans of the Social Security Administration Improving the Social Security Disability Decision Process Other Related Titles Elements of Systems Modernization for the Social Security Administration (1991) Computer Science and Telecommunications Board (CSTB) Web Search Builder Use this book's key terms to search within this book, across our collection, or across the Web. Skim This Chapter Skim this chapter and use this chapter's key terms to search within this book. Reference Finder Paste in your own text to find books that relate to your topic. Page 69   E-mail  Facebook  Digg  Stumble  Twitter More Page 69 Front Matter (R1-R12) Executive Summary (1-12) 1. Introduction (13-18) 2. Promulgating a Vision (19-26) 3. Serving the Public (27-34) 4. Structuring the Organization (35-48) 5. Developing the Work Force (49-56) 6. Managing the Technology (57-68) Appendix A: Work Statement Phase B (69-72) Appendix B: Letter Report to Gwendolyn S. King (73-80) Appendix C: List of Presentations to the Committee on Review of SSA's Systems Modernization Plan and Agency Strategic Plan (81-86) Appendix D: SSA's Major Services (87-98) Appendix E: Glossary (99-100)

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APPENDIXES ,.~

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APPENDIX A WORK STATEMENT PHASE II In Phase II, the committee will evaluate the technical and technical management environments in which implementation of the Systems Modernization Plan (SMP) and Agency Strategic Plan (ASP) is being, and will be, performed and will recommend the approaches needed to complete the SMP in 1990 and to implement the ASP by the year 2000. The committee will perform the following tasks during Phase II: Assess the Social Security Administration's (SSA's) technical organization and management environment in which the SMP is being implemented. This assessment should embrace the adequacy of the integration management methods being used throughout the project development life cycle, and the adequacy and experience (e.g., number, mix, and skills) of the technical managers and specialists required by the SMP and ASP projects, and it should recommend improvements through which the technical work force may better meet current and future demands. Evaluate SSA's methods for maintaining a modern technical knowledge environment. This evaluation should review the adequacy of the SSA's technology training methods and other upgrades available to its employees from the entry level to senior management. This evaluation should also review the way SSA tracks and disseminates technology trends and should identify the methods and resources needed to develop and maintain a current knowledge of technology within SSA. This task should also help define an effective environment for prototype testing and evaluation of innovative technical systems and procedures. _. Estimate the adequacy of current planning and implementation to introduce methods of assessing the impact of technology on SSA's service recipients and employees. 4. Recommend methods to improve systems integration management at the project, program, operation, and headquarters levels within SSA. 71

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management environments