product quality, the dimensions are relevance, accuracy, and timeliness; for program performance, the dimensions are cost, dissemination, and mission achievement. Example indicators were developed for each dimension, such as measures of customer satisfaction as an indicator of mission achievement (see U.S. Office of Management and Budget, 2004a:41-46).
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"APPENDIX B: Relevant Legislation and Guidelines Adopted Since 2001."
Principles and Practices for a Federal Statistical Agency: Third Edition.
Washington, DC: The National Academies Press, 2005.
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