Private Insurance

Other Government Programs

Other Private Sector

  • Some health plans and providers make patient–provider communication a priority throughout their organization. See examples at Institute for Healthcare Communication:

Support is provided by:

  • Agency for Healthcare Research and Quality’s (AHRQ) Questions Are the Answer campaign

  • AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician and Group Survey questions on effective provider communication and shared decision making

  • Veterans Health Administration’s mandatory and optional courses on effective communication for all employees and National Symposium on Clinician-Patient Communication

  • National Cancer Institute’s (NCI):

    • Research Symposium on Consumer–Provider Communication in 2002

    • Synthesis of literature on physicians’ communication behaviors in cancer care and generally

    • State-of-the-science report Patient-Centered Communication in Cancer Care puts forth a comprehensive research agenda addressing patient-provider communication (Epstein and Street, 2007)

Support is provided by:

  • Accreditation Council for Graduate Medical Education (ACGME) Outcome Project competencies on residents’ interpersonal and communication skills

  • American Board of Medical Specialties’ Maintenance of Certification initiative

  • Cancer Survival Toolbox

  • Joint Commission Speak Up™ initiatives

  • Partnership for Clear Health Communication’s Ask Me 3™ Initiativ

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