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Front Matter (R1-R16)

Summary (1-14)

1 Introduction (15-38)

2 Health Status and Health Care Service Utilization (39-74)

3 New Models of Care (75-122)

4 The Professional Health Care Workforce (123-198)

5 The Direct-Care Workforce (199-240)

6 Patients and Informal Caregivers (241-270)

Appendix A: Committee Biographies (271-278)

Appendix B: Commissioned Papers (279-280)

Appendix C: Workshop Presentations (281-284)

Index (285-300)