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Creating a Business Case for Quality Improvement Research: Expert Views, Workshop Summary (2008)
Board on Health Care Services (HCS)

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49
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Creating a Business Case for Quality Improvement Research: Expert Views - Workshop Summary

Appendix A
Workshop Agenda

Creating a Business Case for Quality Improvement and Quality Improvement Research

Monday, October 15, 2007

Doubletree Hotel

Crystal City, VA

8:30 am–5:30 pm

8:30 am

Welcome and Overview of Workshop, Including Objectives and Goals

 

Thomas Boat, Forum Co-Chair

Paul O’Neill, Forum Co-Chair

Scott Hamlin, Planning Committee Leader

9:00 am

Session 1: The Business Case for Quality and Quality Improvement Research

 

Herb Fritch, HealthSpring

James Bagian, Department of Veterans Affairs

Steve Spear, Massachusetts Institute of Technology and Institute for Healthcare Improvement

Gary Kaplan, Virginia Mason

Marita Titler, University of Iowa

 

Moderator: Paul O’Neill, Forum Co-Chair

  • Issues to Be Addressed:

    • Is there a business case in today’s health care environment that is responsive and relevant to the leadership of health care and related research enterprises (including providers, payers, patients, government officials, academia, and employers)?

    • Is so, what are the economic/financial benefits of pursuing quality improvements and related

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Creating a Business Case for Quality Improvement Research: Expert Views - Workshop Summary Appendix A Workshop Agenda Creating a Business Case for Quality Improvement and Quality Improvement Research Monday, October 15, 2007 Doubletree Hotel Crystal City, VA 8:30 am–5:30 pm 8:30 am Welcome and Overview of Workshop, Including Objectives and Goals   Thomas Boat, Forum Co-Chair Paul O’Neill, Forum Co-Chair Scott Hamlin, Planning Committee Leader 9:00 am Session 1: The Business Case for Quality and Quality Improvement Research   Herb Fritch, HealthSpring James Bagian, Department of Veterans Affairs Steve Spear, Massachusetts Institute of Technology and Institute for Healthcare Improvement Gary Kaplan, Virginia Mason Marita Titler, University of Iowa   Moderator: Paul O’Neill, Forum Co-Chair Issues to Be Addressed: Is there a business case in today’s health care environment that is responsive and relevant to the leadership of health care and related research enterprises (including providers, payers, patients, government officials, academia, and employers)? Is so, what are the economic/financial benefits of pursuing quality improvements and related

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Creating a Business Case for Quality Improvement Research: Expert Views - Workshop Summary   research in the field? Illustrate how quality improvement and quality improvement research can impact greater production use of plant and human assets, lead to product differentiation and branding, generate revenue enhancements, improve cost structure, and impact other core operational goals to create competitive advantages. What are the characteristics of an ideal enterprise culture and effective governance orientation that promote and accelerate improvement in quality and quality improvement research? What are the business disciplines and support structures that are essential for leadership to fully exploit the economic/financial benefits of quality improvement and quality improvement research? In order to drive organizational improvement from validated, well-researched data, how do you effectively measure and evaluate progress against quality improvement targets and quantify returns on investments made? What are the essential components of such a system? Are there models in other industries such as aviation and nuclear power wherein the drive for quality has transformed product outcomes and customer/public safety? How do we learn from them? 11:30 am Working Lunch 12:30 pm Session 2: The Role of Policy Makers   Carolyn Clancy, Agency for Healthcare Research and Quality Barnett S. Kramer, National Institutes of Health   Moderator: Denise Cardo, Centers for Disease Control and Prevention Issues to Be Addressed: What are the fundamental public policy features and objectives that will lead to a transformational improvement in the quality and economic viability of our health care system?

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Creating a Business Case for Quality Improvement Research: Expert Views - Workshop Summary   What role does transparency of outcomes and cost data play in driving quality improvement? How can quality improvement research better support these efforts? What public policy features might help to unleash its potential? What public policy features are essential to help finance, promote, and reward relevant research into quality improvement sciences? 1:50 pm Break 2:00 pm Session 3: Research as a Driving Force for Quality Improvement and Broad Implementation   Jeffrey Alexander, University of Michigan Patrick Romano, University of California, Davis Joel Kupersmith, Department of Veterans Affairs   Moderator: Lori Melichar, The Robert Wood Johnson Foundation Issues to Be Addressed: Are there effective research-oriented models in practice aimed at the translation of outcomes from improvement research to effective operational practices? What are the relevant direct research capabilities and infrastructure support required to build and sustain this research, and what are the current and future extramural funding sources that will share the investment costs with institutions? What measurements are relevant to evaluate the return on this investment and future sustainability of quality improvement research? Can a priority agenda for quality improvement research be identified nationally to stimulate and validate such research efforts? 3:20 pm Breakout Groups   Group 1 Topic Discussion—Developing the value proposition statement Group 2 Topic Discussion—Effective intraorganizational spread of quality improvement gains Group 3 Topic Discussion—Effective industrywide spread of quality improvement gains

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Creating a Business Case for Quality Improvement Research: Expert Views - Workshop Summary 4:20 pm Reports Back to Group 4:45 pm Wrap-Up Session: Creating and Communicating a Value Proposition   Moderator: Thomas Boat, Forum Co-Chair Issues to Be Addressed: Who generates the value proposition statement and who is the targeted audience? What are the targeted venues of communication? Other “next steps” to move forward? 5:30 pm Adjourn