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Appendix Workshop Agenda and Participants Workshop on the Role of Human Factors in Home Health Care THuRSDAY, OCTOBER 1, 2009 8:15 am Workshop Check-In Welcome and Introductions 8:30 • Barbara Wanchisen, Director, Committee on Human- Systems Integration • Daid Wegman, Chair, Committee on the Role of Human Factors in Home Health Care Remarks on the Sponsor’s Objectives for the Workshop 8:45 • Kerm Henriksen, Human Factors Advisor for Patient Safety, Agency for Healthcare Research and Quality (AHRQ) • Teresa Zayas-Caban, Senior Manager, Health Information Technology, AHRQ Workshop Plan and Procedures • Susan Van Hemel, Study Director, NRC • Session 1: People Who Receive and Provide Home Health Care Moderators*: Sara Czaja and Judith Matthews, Committee Members *Each presentation will be 35 min. long, followed by 10-15 min. Q&A period led by moderators. 0

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0 HUMAN FACTORS IN HOME HEALTH CARE 9:00 People Receiving Care and/or Managing Their Own Health • Neil Charness, William G. Chase Professor of Psychology, Florida State University 9:50 Informal Caregivers: Family, Friends, Others • Richard Schulz, Professor of Psychiatry and Director of the University Center for Social and Urban Research, University of Pittsburgh (co-author: Connie A. Tompkins) 10:40 Break 10:50 Formal Caregivers: Professionals, Paraprofessionals, Direct- Care Workers • Carolyn Humphrey, Independent Consultant and Paula Milone-Nuzzo, Pennsylvania State University 11:40 Session 1 Discussion • Margaret Quinn, Professor, Department of Work Environment; Director, Sustainable Hospitals Program, University of Massachusetts–Lowell, discussant 12:30 pm Lunch • Session 2: Home Health Care Tasks and Tools Moderators: Daryle Gardner-Bonneau and Misha Pavel, Committee Members 1:30 Home Caregiving Tasks • Colin Drury, Distinguished Professor Emeritus, State University of New York, Buffalo 2:20 Medical Devices and Equipment • Molly Story, President, Human Spectrum Design 3:10 Break 3:20 Information Technology • George Demiris, Associate Professor, Biobehavioral Nursing and Health Systems, University of Washington 4:10 Session 2 Discussion • R. Paul Crawford, Director of Research, Product Research and Incubation, Digital Health Group at Intel, discussant

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0 APPENDIX 5:00 Adjourn for the day 6:00 Working dinner FRIDAY, OCTOBER 2, 2009 8:15 am Workshop Check-In • Session : The Environments of Home Health Care Moderators: Jon Pynoos, Laura Gitlin, and K. Eric DeJonge, Committee members 8:30 Physical Environment • Jonathan Sanford, Director and Senior Research Scientist, Center for Assistive Technology and Environmental Access, Georgia Institute of Technology 9:20 Culture, Community, and Social Environments • Steen Albert, Professor and Associate Chair for Research and Science, Department of Behavioral and Community Health Sciences, University of Pittsburgh 10:10 Break 10:20 Policy, Reimbursement, and Regulation Environments • Peter Boling, Director of Long-Term Care and Geriatrics, Virginia Commonwealth University, Medical College of Virginia Hospital 11:10 Session 3 Discussion • Carol Raphael, Chief Executive Officer, Visiting Nurse Service of New York, discussant 12:00 pm General Discussion Moderator: David Wegman 12:30 Closing Remarks • Daid Wegman, Kerm Henriksen, and Teresa Zayas-Caban 12:45 Adjourn Workshop

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0 HUMAN FACTORS IN HOME HEALTH CARE NOTE FOR PUBLIC MEETINGS: This meeting is being held to gather information to help the committee conduct its study. This committee will examine the information and material obtained during this, and other public meetings, in an effort to inform its work. Although opinions may be stated and lively discussion may ensue, no conclusions are being drawn at this time; no recommendations will be made. In fact, the committee will deliberate thoroughly before writing its draft report. Moreover, once the draft report is written, it must go through a rigorous review by experts who are anonymous to the committee, and the committee then must respond to this review with appropriate revisions that adequately satisfy the Academy’s Report Review Committee and the chair of the National Research Council before it is considered a National Research Council report. Therefore, observers who draw conclusions about the committee’s work based on today’s discussions will be doing so prematurely. Furthermore, individual committee members often engage in discussion and questioning for the specific purpose of probing an issue and sharpen- ing an argument. The comments of any given committee member may not necessarily reflect the position he or she may actually hold on the subject under discussion, to say nothing of that person’s future position as it may evolve in the course of the project. Any inferences about an individual’s position regarding findings or recommendations in the final report are therefore also premature. PARTICIPANTS AND REGISTRANTS Committee: David H. Wegman, Chair, University of Massachusetts–Lowell Sara Czaja, University of Miami Miller School of Medicine Eric DeJonge, Washington Hospital Center, Washington, DC Daryle Jean Gardner-Bonneau, Bonneau & Associates, Portage, Michigan Michael Christopher Gibbons, Johns Hopkins University Laura N. Gitlin, Thomas Jefferson University Judith Tabolt Matthews, University of Pittsburgh School of Nursing Misha Pavel, Oregon Health and Science University P. Hunter Peckham, Case Western Reserve University Jon Pynoos, University of Southern California Robert M. Schumacher, User Centric, Inc., Oakbrook Terrace, Illinois Mary Weick Brady, Food and Drug Administration, Rockville, Maryland Jennifer L. Wolff, Johns Hopkins University Speakers: Steven Albert, University of Pittsburgh Peter Boling, Virginia Commonwealth University Medical Center

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0 APPENDIX Neil Charness, Florida State University R. Paul Crawford, Intel Corporation George Demiris, Washington State University Colin Drury, University of Buffalo Carol Humphrey, C.H. Humphrey Associates Paula Milone-Nuzzo, Penn State University Margaret Quinn, University of Massachusetts–Lowell Carol Raphael, Visiting Nurse Service of New York Jonathan Sanford, Georgia Institute of Technology Richard Schulz, University of Pittsburgh Molly Follette Story, Human Spectrum Design Project Sponsors: Teresa Zayas Cabán, Agency for Healthcare Research and Quality Kerm Henriksen, Agency for Healthcare Research and Quality Invited Guests: Sheila Arbury, Occupational Safety and Health Administration Sandy Berman, Center for Devices and Radiological Health Meryl Bloomrosen, American Medical Informatics Association Deborah Boehm-Davis, George Mason University Jeff Brady, Agency for Healthcare Research and Quality Randall Carson, Smith & Nephew Trish Dawidczyk, Covidien Thomas Edes, U.S. Department of Veterans Affairs Elena Fazio, Federal Interagency Forum on Aging-Related Statistics Dominic Furniss, University College, London Robyn Gershon, Columbia University, Mailman School of Public Health Erwin Gianchandani, National Science Foundation Elise Handelman, Occupational Safety and Health Administration Suzi Iacono, National Science Foundation Kate King, Centers for Medicare & Medicaid Services Jane Lipscomb, University of Maryland Amber Mason-Dixon, U.S. Department of Veterans Affairs Kelly Mingle, U.S. Department of Veterans Affairs Wendy Nilsen, National Institutes of Health Marcia Nusgart, Coalition of Wound Care Mary Parker, MKHP Associates, LLC Pat Patterson, Agilis Consulting Group, LLC Dena Puskin, Health Resources and Services Administration Louis Quatrano, National Institutes of Health Deborah Randall, Aging Services and Telehealth Consulting Carol Regan, Paraprofessional Healthcare Institute

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08 HUMAN FACTORS IN HOME HEALTH CARE Carrie Rich, Perkins+Will/Georgetown University Emily Rosenoff, U.S. Department of Health and Human Services, Office of the Assistant Secretary for Planning and Evaluation Judith Sangl, Agency for Healthcare Research and Quality Mitali Sen, U.S. Census Bureau Abha Shrestha, Agency for Healthcare Research and Quality/Contractor National Opinion Research Center Rosie Sood, National Institute on Aging Michelle Washko, U.S. Administration on Aging Sandy Weininger, U.S. Food and Drug Administration, Center for Devices and Radiological Health Bernadette Wright, The Lewin Group National Research Council Staff: Barbara Wanchisen, Director, BBCSS and Interim Director, COHSI Mary Ellen O’Connell, Associate Director, BBCSS Susan Van Hemel, Study Director, BBCSS Renée L. Wilson Gaines, Senior Program Assistant, BBCSS Michael J. Feuer, Executive Director, DBASSE Patricia Morison, Associate Executive Director, DBASSE Miron Straf, Deputy Executive Director, DBASSE June Heidemann, Program Assistant, BBCSS Steve Olson, Workshop Rapporteur