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Public Response to Alerts and Warnings on Mobile Devices: Summary of a Workshop on Current Knowledge and Research Gaps Appendix A Workshop Agenda APRIL 13-14, 2010 NATIONAL ACADEMY OF SCIENCES WASHINGTON, D.C. Tuesday, April 13, 2010 8:30 a.m. Welcome and Opening Comments Jon Eisenberg, Director, Computer Science and Telecommunications Board (CSTB) Ellis Stanley and Jeannette N.R. Sutton, Committee Co-Chairs David Boyd, Program Manager, First Responder Group, Science and Technology Directorate, Department of Homeland Security (DHS) 9:00 Overview of CMAS Denis Gusty, Branch Chief, Knowledge Management Tools, Science and Technology Directorate, U.S. Department of Homeland Security 9:45 Overview of Alerts and Warnings, the Alerts and Warnings System, and How People Respond • What do we already know about processes by which individuals and organizations respond to hazards? Michael Lindell, Texas A&M University
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Public Response to Alerts and Warnings on Mobile Devices: Summary of a Workshop on Current Knowledge and Research Gaps • What are the myths and realities surrounding public response? Joseph Trainor, University of Delaware • How are text messaging and its use for alerts and warnings evolving? Peter White, AT&T Wireless Moderator: Garry L. Briese, Briese and Associates/Center for New Media and Resiliency 11:15 Current Use of Text Messages for Alerts and Warnings: Experiences and Lessons Learned • Counties Barbara Childs-Pair, former Director, District of Columbia Homeland Security and Emergency Management Agency • Universities Michael Mulhare, Virginia Polytechnic Institute and State University Moderator: Darrell Darnell, Office on Critical Infrastructure Protection and Resilience Policy and Strategy, White House National Security Staff 1:30 p.m. Messaging, Risk Communications, and Risk Perception • What is known about communicating risk and messaging? How does this apply to CMAS, which will deliver 90-character text messages to cell phones? Participants: Timothy Sellnow, University of Kentucky Matthew Seeger, Wayne State University Moderator: Brett Hansard, Argonne National Laboratory
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Public Response to Alerts and Warnings on Mobile Devices: Summary of a Workshop on Current Knowledge and Research Gaps 3:15 Technologies for Alerts and Warnings: Past, Present, and Future • What technologies are currently being used or developed to provide alerts and warnings? How will the public use these technologies, and what are the implications for CMAS today and in the future? Participants: Nalini Venkatasubramanian, University of California, Irvine Robert Dudgeon, City of San Francisco’s Department of Emergency Management David Waldrop, Microsoft Corporation Jennifer Preece, University of Maryland, College Park Moderator: John H. Sorensen, Oak Ridge National Laboratory 4:30 Breakout Sessions What are key research results and lessons learned related to public response? What are the implications of these results for current, planned, and future alert and warning systems that use mobile devices? What gaps exist in our understanding? What additional research might improve our understanding of public responses to alerts? Wednesday, April 14, 2010 8:30 a.m. Breakout Report Back 9:00 Public Education and Training How do public education and training activities affect the public response to alerts? What can we learn from past and current public education campaigns? What are the implications for CMAS?
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Public Response to Alerts and Warnings on Mobile Devices: Summary of a Workshop on Current Knowledge and Research Gaps Participants: Mark Benthien, Southern California Earthquake Center Michele Wood, California State University, Fullerton Daryl Rand, Harrison Advertising/The Rand Group Moderator: Inés Pearce, Pearce Global Partners, Inc. 10:30 Communicating with At-Risk Populations • What are the challenges in reaching at-risk populations? What is known about these challenges, and where are the gaps in our understanding? What are the implications for CMAS? • An Aging Population Christopher B. Mayhorn, North Carolina State University • People with Disabilities Ed Price, Georgia Institute of Technology • The Hearing Impaired Judy Harkins, Gallaudet University • Minorities (and Moderator) Brenda Phillips, Oklahoma State University 12:00 noon Closing Session and Conclusions Ellis Stanley and Jeannette N.R. Sutton, Committee Co-Chairs Denis Gusty, Program Manager, First Responder Group, Science and Technology Directorate, U.S. Department of Homeland Security