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APPENDIX D
Additional Information
TABLE D1
TOTAL ANNUAL RIDERSHIP
Agency Name Annual Riders
AC Transit 69,689,000
Afifi 1,000,000
BART 356,000,000
Carris 325,000,000
COTA 16,700,000
CHT 7,291,460
CityBus 4,900,000
FAX 18,250,000
GBTA 5,200,000
KCATA 15,250,000
MARTA 150,000,000
METRO 2,702,929
MNCR 70,000,000
MTC 315,000,000
NRail 1,000,000,000
PACE 35,000,000
PARTA 1,490,000
RTC 8,687,260
RA/S NR
STL 20,330,000
ST 180,000,000
SL 672,000,000
TCPT 27,000,000
TheBus 77,000,000
TAS 250,000,000
TMovia 207,000,000
TfL NR
TriMet 101,500,000
Note: NR = not reported.
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TABLE D2
SMS SENT BY CUSTOMER TO OBTAIN REAL-TIME INFORMATION
Message Sent by Customer Message Translation
nbus actransit broadway & 17th Passenger is requesting the real-time information for AC Transit buses at
Broadway & 17th St.
Text the keyword “bart” and a simple command to 878787. Text ‘bart “bart 12th” is a request for ETAs at 12th Street BART Station. All stations
help’ for a list of commands or visit http://bart.gov/sms for more details. have a simple, mnemonic 4-character code used elsewhere for real-time
services. Other commands include “bart svc” for service advisories, “bart
elev” for elevator advisories, “bart contact” for contact info. The system is
also “learning” and incorporating/interpreting mistypes and full names;
e.g., we understand that “bart castro valley” maps to “bart cast” as a
request for ETAs at that station.
text stop-ID # to short code 25252 When stop-ID is texted, next scheduled bus for that location will be sent
back to them.
Send chapelh 1602 to 41411 Real-time arrival times for CHT buses at stop ID 1602
Send 511 dep [stop id] to 368674. We are currently working on a version Send 511 dep [stop id] to 368674 means that the customer is requesting
that can accept station names and cross-streets. Send 511 dep [station or three predictions for every route that stops at this stop ID, where “511 dep”
cross-street] to 368674. indicates our 511 Departure Times system.
SMS-MO: “12345 678” 12345 is the stop number (unique), 678 is the specific route (optional).
“S 6563” or “S Fyrrevej” or “S 6563 L 601” or “S Fyrrevej L 601” Gives the next arrivals (looking two hours ahead) at stop ID 6563. The
arrivals are real-time, if we have the information. Otherwise it’s the sched-
uled time. Same, but stop ID 6563 is substituted with the name of the stop
“Fyrrevej.” The two last examples give the same information, but only
show arrivals of buses on line 601.
ctabus [stopID] to 41411 Information regarding buses predicted to arrive at stopID
ctabus [stopID] rt[#] to 41411 Information regarding buses on route # to arrive at stopID
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TABLE D3
SMS SENT TO CUSTOMER WITH REAL-TIME INFORMATION
Message Sent to Customer Message Translation
r=72 s=Brdwy & 17th d=To Oklnd Amtrk 12&29m d=To Pnt For route 72 at stop Broadway & 17th there is a bus at 12 and 29 min going toward
Rchmnd 16&52min—rply:B)ack, 1-30) for alert or S)ave name Oakland Amtrak and a bus at 16 and 52 min going toward Point Richmond
(for ETA requests) 12TH ETAs - FRMT 8, 22, 37; MLBR 13, (for ETA requests) 12th Street BART station has the following estimate arrivals: Fre-
28, 43; PITT 18, 34, 52; RICH 9, 15, 30; SFIA 6, 20, 35 mont-bound train in 8, 22, and 37 min; Milbrae-bound train in 13, 28, and 43 min;
Pittsburg/Bay Point-bound train in 18, 34, and 52 min; Richmond-bound train in 9, 15,
(for Service Advisories requests) RECOVERING FROM A
and 30 min; San Francisco Airport-bound train in 6, 20, and 35 min.
10–12 MIN DELAY AT WOAK IN THE SAN FRANCISCO
DIR TO A MEDICAL EMERGENCY. (for Service Advisories requests) BART is recovering from a 10–12-min delay at
West Oakland Station in the San Francisco-bound direction due to a medical
(for Elevator Advisories requests) 1 ELEV OUT OF SVC -
emergency.
POWL ELEV.
(for Elevator Advisories requests) There is one BART elevator out of service at Pow-
(for Help requests) Text ‘BART svc’ for delays, ‘BART station’
ell Street station.
for ETA commands, ‘BART elev’ for elevators or ‘BART con-
tact’. More at www.bart.gov/sms (for Help requests) Text ‘BART svc’ for information about BART delays. Text
‘BART station’ for Estimated Arrival commands. Text ‘BART elev’ for elevator sta-
tus. Text ‘BART contact’ for contact information. There are even more details about
how to use this service at www.bart.gov/sms.
RouteShout BUStracker: Scheduled 002 10:19 a.m. The next route #2 bus will arrive at the N. High St. and E. Hudson St. location at
10:19 a.m.
@ 10:59am r=J s=Smith Lvl Rd @ FPG School d= To Jns Frry At 10:59 a.m. route = J Route Stop = Smith Level Rd at Frank Porter Graham School
26&46min Direction = to Jones Ferry 26 and 46 min is the next scheduled bus.
Muni Church St. and Duboce Ave. (ID# 14006) J Inbound in 5, Since 511 is multi-agency, the message starts out by identifying the agency, Muni.
12, 23 min, 22 Inbound in 5, 17, 21 min as of 4:23 p.m. Next the message identifies the stop name followed by its unique stop ID. Then the
message states the first route and direction (J—Inbound) that stops at stop ID 14006
and includes its next three departure predictions. This is immediately followed by the
second route and direction that stops at the same stop followed by its next three pre-
dictions. If there were more routes that stopped at 14006, they would also be
displayed.
SMS-MT: “Stop 12345, Line 123: 11:34, 12:08, 12:41 - Infor- Stop number is confirmed along with the route. The next three times reflect the next
mation current as of 11:45 three bus arrivals along with the time the information was generated.
Kommende afgange fra: Fyrrevej 14:45: 601 Låddenhøj 15:13: Coming departures from the stop Fyrrevej 14:45 departs line 601—destination
855 Stændertorvet 15:15: 601 Låddenhøj 15:45: 601 Låddenhøj Laadenhoej, etc. The customer cannot see if it’s scheduled or real-time information.
16:15: 601 Låddenhøj But if they know the scheduled timetable and the time differs, then they know it’s real-
time information.
5:07 p.m. As of 5:07 p.m., at stop 14624 (at Pulaski & Fullerton), Bus Tracker estimates that a
#53 bus to 31st is due to arrive, and then another one should arrive in about 11 min.
14624) Pulaski & Fullerton
You can reply to this message with “S” to get any service bulletins that may affect
53 to 31st DUE & 11 MIN
your trip (customer alerts), or “R” to get the latest, most updated result for the
Reply S)ervice Bulletings same stop.
R)efresh
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Abbreviations and acronyms used without definitions in TRB publications:
AAAE American Association of Airport Executives
AASHO American Association of State Highway Officials
AASHTO American Association of State Highway and Transportation Officials
ACI–NA Airports Council International–North America
ACRP Airport Cooperative Research Program
ADA Americans with Disabilities Act
APTA American Public Transportation Association
ASCE American Society of Civil Engineers
American Society of Mechanical Engineers
ASME
ASTM American Society for Testing and Materials
ATA Air Transport Association
ATA American Trucking Associations
CTAA Community Transportation Association of America
CTBSSP Commercial Truck and Bus Safety Synthesis Program
DHS Department of Homeland Security
DOE Department of Energy
EPA Environmental Protection Agency
FAA Federal Aviation Administration
FHWA Federal Highway Administration
FMCSA Federal Motor Carrier Safety Administration
FRA Federal Railroad Administration
FTA Federal Transit Administration
HMCRP Hazardous Materials Cooperative Research Program
IEEE Institute of Electrical and Electronics Engineers
ISTEA Intermodal Surface Transportation Efficiency Act of 1991
ITE Institute of Transportation Engineers
NASA National Aeronautics and Space Administration
NASAO National Association of State Aviation Officials
NCFRP National Cooperative Freight Research Program
National Cooperative Highway Research Program
NCHRP
NHTSA National Highway Traffic Safety Administration
NTSB National Transportation Safety Board
PHMSA Pipeline and Hazardous Materials Safety Administration
RITA Research and Innovative Technology Administration
SAE Society of Automotive Engineers
SAFETEA-LU Safe, Accountable, Flexible, Efficient Transportation Equity Act:
A Legacy for Users (2005)
TCRP Transit Cooperative Research Program
Transportation Equity Act for the 21st Century (1998)
TEA-21
TRB Transportation Research Board
TSA Transportation Security Administration
U.S.DOT United States Department of Transportation
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