• Front Matter R1-R8

• 1 Introduction to Airport In-Terminal Concessions 1-5

• 2 Overview of Airport Concession Programs 6-21

• 3 Establishing Goals for the Concession Program 22-39

• 4 The Passenger and Customer Profile 40-51

• 5 Developing the Concession Space Plan 52-78

• 6 The Concession Mix 79-103

• 7 The ACDBE Program 104-120

• 8 Concession Contracting Approaches 121-136

• 9 Business Terms and Concession Agreements 137-154

• 10 Procurement 155-172

• 11 Services, Storage, and Logistics 173-187

• 12 Capital Investment 188-199

• 13 Managing the Concession Program 200-215

• 14 Case Studies 216-247

• Glossary 248-251

• References 252-252

• Bibliography 253-259

" 1 Introduction to Airport In-Terminal Concessions ." ACRP Report 54: Resource Manual for Airport In-Terminal Concessions . Washington, DC: The National Academies Press, 2011 .

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