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Bibliography “49 CFR Part 23 Participation by Disadvantaged Business Enterprises in Airport Concessions: Final Rule and Proposed Rule.” Federal Register, Volume 70, Number 54 (March 22, 2005). “A Growing Concern.” Duty-Free News International, Volume 22, Issue 4 (April, 2008) pp. 32–35. “A Sense of Place for Play and Pay.” Airports International, Volume 39, Number 3 (April, 2006) pp. 28–29. “ACI-NA Concessions Benchmarking Survey: News Gift and . . .” http://http://www.aci-na.org “Airport Retail: Top-flight Shops.” Marketing, (September 28, 2005). “ARN’S Best Concessionaires and Awards Programs.” Airport Revenue News, Volume 6, Issue 66 (March, 2007) pp. 14–29. “Beyond the Backlit.” http://www.aci-na.org (as of November 12, 2008). “Boom Continues in South America.” Duty-Free News International, Volume 22, Issue 3 (March, 2008) pp. 49–52. “Brands Rally Behind WDF as Heathrow T5 Opening Nears.” Duty-Free News International, Volume 22, Issue 2 (February, 2008) p. 1. “Concession Delivery System.” http://www.aci-na.org “Consumers Still Wary of Airport Shopping.” (August 29, 2006) http://www.cbc.ca/news/story/2006/08/29/ airport-stores.html. “Crafting Food Concession Agreements.” http://www.aci-na.org “Going Greener—Minimizing Airport Environmental Impacts.” Airports Council International (ACI-NA), (April, 2009). “Going Green—Minimizing Aviation’s Environmental Footprint at Airports.” Airports Council International— North America, (2007). “Guest Attraction.” Passenger Terminal World, (September, 2006) pp. 61–62. “Japan by Numbers.” Traveler Retailer International, (May, 2008) pp. 6–11. “Local Restaurants Landing at Indianapolis Airport.” Indianapolis Business Journal, (June 9, 2008). “Minding the Retail Mix.” Airports International, Volume 39, Number 3 (April, 2006) pp. 26–27. “New Ideas in Retail: Innovation Key to Revenue Generation.” Airport Business, (July 8, 2008) http://www.airport- business.com/print/Airport-Business-Magazine/New-Ideas-in-Retail/1$5980. “Passenger Pleasures.” ACI-NA Centerlines, (Spring 2005) pp. 26–27. “Phoenix Facelift.” ACI-NA Centerlines, (Fall, 2006). “Prominent Brand Names Embellish ATL’s Concourse E.” Airport Revenue News, Volume 4, Issue 42 (February, 2005) pp. 8–10. “Right Brand, Right Place.” Airports International, Volume 41, Number 3 (April, 2008) pp. 38–39. “Self-Service Concessions.” ACI-NA Centerlines, (Winter, 2006). “Toy Stories.” Duty-Free News International, Volume 22, Issue 4 (April, 2008) pp. 29–30. “Upgrades at PHX, BWI: Two Airports, Opposite Sides of the Country, with Two Approaches.” Airport Business, (July 8, 2008) http://www.airportbusiness.com/print/Airport-Business-Magazine/Upgrades-at-PHX—BWI/ 1$3347. Abrams, Wendy, “Selling Point.” Passenger Terminal World, (November, 2006) p. 60. Airport Retail News, “ARN Fact Book 2009” Airports Council International, “Airport Benchmarking to Maximise Efficiency”. (July 2006). Airports Council International, “Food Trends and Consumer Demands.” http://www.aci-na.org (as of Novem- ber 6, 2007). Andrews, Theresa, “Nobody Does it Better.” Airport World, Volume 11, Issue 6 (December, 2006–January, 2007) pp. 32–34. Armbrust, Pauline, “BWI Showcases a Sleek New Concourse.” Airport Revenue News, Volume 4, Issue 50 (Octo- ber, 2005) pp. 6–8. 253

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254 Resource Manual for Airport In-Terminal Concessions Armbrust, Pauline, “Involuntary Simplicity.” Airport Revenue News, Volume 7, Issue 95 (August, 2009) pp. 42–43. Armbrust, Pauline, “The Fab Lab That’s Portland International.” Airport Revenue News, Volume 4, Issue 51 (November, 2005) pp. 34–37. Armbrust, Pauline, “Trends . . . Edward Cotton, partner, Butler, Shine, Stern and Partners (BSSP).” Airport Revenue News, Volume 5, Issue 52 (December, 2005/January, 2006) pp. 88–90. Armbrust, Pauline., “Celebrating 30 Years.” Airport Revenue News, Volume 7, Issue 93(June, 2009) pp. 28–31. Armbrust, Pauline., “Energy Fresh Ideas Dominated AMAC/FAA Conference.” Airport Revenue News, Volume 5, Issue 58(July, 2006) pp. 42–45. Arnoult, Sandra, “Hues of Blue at JFK.” Airport Equipment and Technology, (March, 2006) p. 15. Atsmon, Y., Salsberg, B., and Yamanashi, H., “Luxury goods in Japan: Momentary sigh or long sayonara?” McKinsey Asia Consumer and Retail. (May, 2009) p. 11. Austin, Jane, “Café Culture.” Airport World, Volume 11, Issue 4 (August–September, 2006) pp. 42–44. Bates, Joe, “A Missed Opportunity?” Duty-Free News International, Volume 22, Issue 9 (September, 2008) pp. 26–29. Bates, Joe, “Has Premiumisation Run Its Course in Asia?” Duty-Free News International, Volume 23, Issue 5 (May, 2009) pp. 66–68. Bates, Joe, “Let the Good Times Roll.” Duty-Free News International, Volume 22, Issue 5 (May, 2008) pp. 94–95. Bates, Joe, “Liquor LAGs Behind at Toronto Pearson.” Travel Retailer International, (April, 2008) p. 25. Bates, Joe, “Liquor Makeover Fuels Strong Growth at Istanbul.” Duty-Free News International, Volume 22, Issue 2 (February, 2008) pp. 35–36. Bates, Joe, “Never Ending Story.” Airport World, Volume 11, Issue 6 (December, 2006–January, 2007) pp. 22–23. Bates, Joe, “Staying Power.” Duty-Free News International, Volume 23, Issue 2 (February, 2009) pp. 32–34. Benham, Doug, “Concession Programs Around the World.” ACI-NA Airport Concession Conference, Chicago, (November, 2007) http://www.aci-na.org. Bent, Dan, “Centralized Distribution Systems.” 2007 ACI-NA Concession Conference, Chicago, (November, 2007) http://www.aci-na.org. Benton, Darryl, “Trends in Retail—What’s New with Airport Concessions.” Embry-Riddle Aeronautical University and ACI-NA Concessions Conference, (November 1, 2006) http://www.aci-na.org. Boudreau, Bruce, “Wild Economic Ride.” Airport Revenue News, Volume 7, Issue 94 (July, 2009) pp. 36–37. Brady, Jennifer, “Recycling in Airports.” http://www.aci-na.org, (as of November 6, 2007). Castanheiro, P., “Liz Claibourne Canada.” http://www.aci-na.org, (as of November 12, 2008). Chia, Yvonne, “Schipol Airport Opens All-In-One Services Facility.” Moodie Report, (April 17, 2009). Clark, Oliver, “All that Jazz.” Airport World, Volume 13, Issue 4 (August–September, 2008) p. 85. Coleman, Marlene, “An Airport’s Sky High View of a Winning Proposal.” 25th Annual Airport Minority Advisory Council Conference, (June, 2009) www.amac-org.com. Copenhagen Airports, “Annual Report 2009” pp 25–29, 48. Cugasi, John, “Extracting the Greatest Value From Your Contracts.” Airport Revenue News Conference and Exhi- bition, (February 15, 2009). Davies, Gary, “Designing Concessions to Support Sales Growth.” Embry-Riddle Aeronautical University and ACI-NA Concessions Conference, (November 1, 2006) http://www.aci-na.org. Dolby, Nigel, “Optimize Commercial Facilities.” Airport Revenue News, Volume 7, Issue 92 (May, 2009) pp. 44–45. Dowling, Peter, “Auckland Airport Puts Final Touches to Dual-Retailer Model; Aims for “World-Class” Offer.” Moodie Report, (April 9, 2009). Eaton, Michael, “A Vision of the Future.” Duty-Free News International, Volume 23, Issue 1 (January, 2009) p. 42. Eaton, Michael, “Changing Consumer Tastes Prompt Premium Push in 2008.” Duty-Free News International, Volume 22, Issue 1 (January, 2008) pp. 33–36. Establishing a Business Development Program (49 CFR Part 26, §26.35) Faithfull, Mark, “Retail Key for Heathrow’s T-5.” Airport Revenue News, Volume 6, Issue 80 (May, 2008) pp. 58–61. Feingold, Jean, “Building Non-Aeronautical Revenue.” ACI-NA Centerlines, (June, 2008) pp. 18–20; 30. Folley, Patrick, “Buying Into Retail.” Airport World, Volume 10, Issue 2 (May–April, 2005) pp. 49–50. Forgrieve, Janet, “Frequent Flier Favorites.” Airport Revenue News, Volume 7, Issue 90 (March, 2009) pp. 22–25. Generations Research, “Luxury Goods on the Rebound.” Travel Retail Executive News Digest, (March 20, 2010). Gibbs, Evonn, “Celebration Benefits All at Tulsa International.” Airport Revenue News, Volume 6, Issue 68 (May, 2007) pp. 6–11. Gibbs, Evonn, “For Concessionaires, Efficiency is the First and Last.” Airport Revenue News, Volume 6, Issue 79 (April, 2008) pp. 50–53. Gibbs, Evonn, “JFK Sports a New Terminal.” Airport Revenue News, Volume 6, Issue 73 (October, 2007) pp. 6–8. Gibbs, Evonn, “Rent-Based Contract Awards Upset Industry.” Airport Revenue News, Volume 6, Issue 71 (August, 2007) pp. 12–17.

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Bibliography 255 Gibbs, Evonn, “Seamless: Logistics a Team Effort at Any Airport.” Airport Revenue News, Volume 6, Issue 70 (July, 2007) pp. 20–25. Gibbs, Evonn, “Trends Show Fertile Ground Beneath Food and Beverage Growth.” Airport Revenue News, Vol- ume 4, Issue 47 (July, 2005) pp. 10–14. Gibbs, Evonn, “Up Close and Personal with Moreton Binn, Owner of ExpressSpa.” Airport Revenue News, Vol- ume 4, Issue 40/41 (December, 2004–January, 2005) pp. 54–57. Gibbs, Evonn, “Vino Volo Flies Without Attitude.” Airport Revenue News, Volume 6, Issue 65 (February, 2007) pp. 82–85. Gibbs, Evonn, “Whether Grabbing or Dining, PAX Want Quality.” Airport Revenue News, Volume 4, Issue 47 (July, 2005) pp. 20–23. Gibbs, Evonn., “DBEs in the Spotlight.” Airport Revenue News, Volume 4, Issue 46 (June, 2005) pp. 16–19. Gibbs, Evonn., “More to DBE Success than Percentages.” Airport Revenue News, Volume 4, Issue 46(June, 2005) pp. 10–14. Gibbs, Evonn., “Seeking Uniformity: ACDBEs Want Certification Loopholes Closed.” Airport Revenue News, Volume 6, Issue 81(June, 2008) pp. 22–27. Gibbs, Evonn., “Training, Reciprocity Dominate AMAC Focus.” Airport Revenue News, Volume 6, Issue 81(June, 2008) pp. 28–31. Gill, Robbie, “Retail Therapy.” Passenger Terminal World, (March, 2006) pp. 74–78. Goldberg, Eddy, “Brand Essence: World’s Largest Multi-Concept Operator Plays Well with Others.” Multi-Unit Franchising Magazine, Issue II, 2008 (August 7, 2008). Graf, Tyler, “Food Retailers at Portland International Space Hungry for Space at PDX.” Portland Daily Journal of Commerce (October 4, 2007). Greenberg Traurig LLP, “Risks of Going Green.” Presentation to Pegasus Corp, (January, 2008) http://www. aci-na.org Grossman, David, “Airport Food Good Enough to Take Home?” www.usatoday.com (as of March 4, 2008). Hickson, Kevin, “The Evolution of Airport Retail.” Airports International, Volume 41, Number 7 (October, 2008) pp. 38–39. Holbrook, Doug, “Green and Organic Business Solutions.” ACI-NA Annual Conference, Seattle, Washington, (November 1, 2006) http://www.aci-na.org Holden, Janice, “The Shops at Terminal 4.” Airports International, Volume 40, Number 2 (March, 2007) pp. 36–37. Hooper, Wiliam, “Meshing Great Concession Programs with Great Terminal Design.” Embry-Riddle Aeronautical University and ACI-NA Concessions Conference, http://www.aci-na.org (as of November 1, 2006). http://aaae.org (As of December 13, 2010). http://acconline.org (As of December 13, 2010). http://aci-na.org (As of December 13, 2010). http://agc-oregon.org (As of December 13, 2010). http://amac-org.com (As of December 13, 2010). http://nmsdc.org (As of December 13, 2010). http://portofportland.com (As of December 13, 2010). http://wbenc.org (As of December 13, 2010). http://westfield.com/corporate/property-portfolio/united-states/airport-retail/ http://www.aci-na.org/committees/comm_resourcecenter (As of November 2010). http://www.baa.com (as of October 5, 2010) http://www.portofportland.com (as of December 5, 2010) http://www.schiphol.nl/ (as of October 10, 2010). Huff, Agnes, “Delivering What Customers Demand Now.” Airport Business, www.airportbusiness.com (as of February, 2009). Ibraham, Ibraham, “Why Brand?” Passenger Terminal World, (November, 2006) pp. 46–50. Incheon International Airport Corporation, “Annual Report 2009” pp 24–43. Jacobs Consultancy Inc., “Jeddah King Abdul Aziz International Airport, Hajj Terminal Advertising Master Plan”, August 2007, Ottawa Canada, 38 pages Jacobs Consultancy Inc., “LAX Bradley West Waste Management and Retail Program Support Logistics”, 2009, Burlingame, California, 18 pages Jacobs Consultancy Inc., “Montreal-Trudeau International Airport Retail Plan Update”, April 2008, Montreal, Canada, 84 pages Jacobs Consultancy Inc., “Quebec Jean-Lesage International Airport Retail Plan”, April 2006, Montreal, Canada, 184 pages Jacobs Consultancy Inc., “Renovation and modernization of the terminal building, Santo Domingo Las Americas International Airport, Concessions Planning”, December 2009, Ottawa Canada, 86 pages Kettle, Jane, “Hold the Mayo.” Airport World, Volume 10, Issue 4 (August–September, 2005) pp. 26–28.

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256 Resource Manual for Airport In-Terminal Concessions Knight, Mark, “BAA USA: Retail Space Optimization.” http://www.aci-na.org Leland, Karen and Bailey, Keith, “Watercooler Wisdom: Creating a Customer Focused Company Through Service Training.” Airport Revenue News, Volume 4, Issue 47 (July, 2005) pp. 46–47. Lemsom, Marion, “Food for Flyers.” Passenger Terminal World, (June, 2008) pp. 77–78. Levine, Michael, “Airport Restaurants: Dining Today and Tomorrow.” http://www.aci-na.org Lewis, Len, “Inventory Traffic Control Plan Takes Off.” Stores, (February, 2008). Lightfoot, Lori, “Facilitating Success.” Airport Revenue News, Volume 7, Issue 93 (June, 2009) pp. 46–49. Lindsay, Greg, “Airport Retail Takes Off.” Footware News, (July 24, 2006). Lipsith, Gavin, “SSP Rethinks the Consumer.” Duty-Free News International, Volume 22, Issue 6 (June, 2008) p. 12. Lloyd-Jones, Trevor, “A Long Road: Retail Brands Establish Presence in European Airports.” Airport Revenue News, Volume 4, Issue 48 (August, 2005) pp. 24–25. Lloyd-Jones, Trevor, “Airports Fill Need in the Mobile World.” Airport Revenue News, Volume 5, Issue 52 (Decem- ber, 2005/January, 2006) pp. 68–70. Lloyd-Jones, Trevor, “Reform of Concessions Contracts: Vision Rather Than a Tool Kit.” Airport Revenue News, Volume 4, Issue 42 (February, 2005) pp. 66–69. Lowden, Ian, “In the Money.” Airport World, Volume 12, Issue 3 (June–July, 2007) p. 31. Lumley, Bill, “Breakthrough as US Gains on EU Recognition on Liquids.” Duty-Free News International, Volume 23, Issue 1 (January, 2009) p. 1. Lumley, Bill, “Making a Connection.” Duty-Free News International, Volume 23, Issue 4 (April, 2009) pp. 36–40. Lumley, Bill, “The Changing Face of Air Travel.” Duty-Free News International, Volume 23, Issue 5 (May, 2009) p. 60. Martel, Francois, “External factors and their impact on non-aeronautical revenue”, Henry Stewart Publications 1750- 1938, Journal of Airport Management Vol. 3, NO. 4, July–September 2009, pp. 337–344 Martel, Francois, Presentation: “External trends and their impact on non-aeronautical revenue”, International Quality & Productivity Center (IQPC), Maximising non-Aeronautical Revenue through Airport Services Conference, Singapore, August 26–27 2008 Martel, Francois, Presentation: “Trends in Airport Concessions”, 17th ALPHA-ACI Congress of Francophone Airports, Montreal Canada, October 17–21, 2007. Mastin, Kyle, “Concessions Expansion and Space Utilization Review.”http://www.aci-na.org (as of November 11, 2008). Mentor Protégé Program Guidelines (Appendix D of 49 CFR Part 26) Messasalma, Nichole, “European Spenders.” Duty Free News International, Volume 22, Issue 11 (October 15, 2008) pp. 111–112. Messasalma, Nicole, “Leading Brands and Exclusive Concepts Mark Changi T2 Opening.” Duty-Free News International, Volume 22, Issue 1 (January, 2008) p. 5. Mezzasalma, Nichole, “Money Talks.” Duty-Free News International, Volume 22, Issue 3 (March, 2008) pp. 54–56. Mezzasalma, Nichole, “Open-Sale Season.” Duty-Free News International, Volume 22, Issue 7 (July, 2008) pp. 41–45. Mezzasalma, Nichole, “The Darkness Before the Dawn.” Duty-Free News International, Volume 22, Issue 10 (Octo- ber 1, 2008) pp. 28–29. Mezzasalma, Nichole, “Tourists to the Rescue?” Duty-Free News International, Volume 23, Issue 1 (January, 2009) p. 26. Mezzasalma, Nichole, “Watch this Space.” Duty-Free News International, Volume 22, Issue 7 (July, 2008) pp. 46–48. Mezzasalma, Nicole, “Looking Back, Moving Forward.” Duty-Free News International, Volume 23, Issue 6 (June, 2009) p. 41. Moodie, Martin, “Purchasing Power of Women Travelers: Huge and Growing.” Airport Revenue News, Volume 6, Issue 70 (July, 2007) p. 56. Nashir, Cheryl, “San Francisco International Airport.” http://www.aci-na.org Nelson, Nichole, “A Tale of Two Diversified Cities.” ACI-NA Centerlines, (September, 2008) pp. 69–73. Newman, Sandra, “Dubai Duty Free Maintains Upward Momentum.” Duty-Free News International, Volume 22, Issue 1 (January, 2008) p. 12. Newman, Sandra, “Weakening Dollar Drives US Tourism Boom.” Travel Retailer International, (April, 2008) pp. 20–22. Nichol, Cindy, “ACRP Synthesis 1, Innovative Finance and Alternative Sources of Revenue for Airports, A Syn- thesis of Airport Practice.” Transportation Research Board, (2007). Pentol, Andrew, “Checking In at JFK T5.” Duty-Free News International, Volume 23, Issue 3 (March, 2009) pp. 23–24. Pentol, Andrew, “Korea Development.” Duty-Free News International, Volume 22, Issue 10 (October 1, 2008) pp. 30–31.

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Bibliography 257 Pentol, Andrew, “Market Forces.” Duty-Free News International, Volume 23, Issue 2 (February, 2009) pp. 20–21. Pentol, Andrew, “Softening the Blow.” Duty-Free News International, Volume 23, Issue 5 (May, 2009) pp. 42–44. Peterson, Eric, “Retail Trends: Attention Airports: Changing Face of Airport Retail Deserves Attention.” Airport Business, (July 8, 2008) http://www.airportbusiness.com/print/Airport-Business-Magazine/Retail-Trends— Attention-airports—Changing-face-of-airport-retail-deserves-attention/1$1234. Pickering, Andrew, “Location, Location, Location.” Passenger Terminal World, (September, 2008) pp. 54–55. Port of Portland, “Portside”, Summer 2008. Rasmus, Ripley, et al., ““Green” Concession Practices and the Growing Popularity of Organic Products.” http:// www.aci-na.org (as of November 6, 2007). Reis, Mark, “Sustainability and the Bottom Line.” ACI-NA 16th Annual Conference, (October 2, 2007). Richards, Jodi, “Retail Highlights: A Look at Trends, News in Airport Retail, Concessions.” Airport Business, (September, 2006). Richards, Jodi, “Sensational Schipol: More than an Airport—An Airport City.” Airport Business, (March, 2005). Rozario, Kevin, “Absolutely Flawless.” Duty-Free News International, Volume 22, Issue 6 (June, 2008) pp. 36–39. Rozario, Kevin, “American Beauty.” Duty-Free News International, Volume 22, Issue 3 (March, 2008) pp. 79–80. Rozario, Kevin, “An Attraction to Fashion.” Duty-Free News International, Volume 22, Issue 4 (April, 2008) pp. 44–47. Rozario, Kevin, “The Brands Business.” Airport World, Volume 12, Issue 6 (December, 2007–January, 2008) pp. 41–46. Schiphol Group, “Facts and Figures 2009.” (2009) Shepherd, Darren, “Build Additional Revenue and Services in Creative and Space-Conscious Ways.” Airport Revenue News, Volume 6, Issue 71 (August, 2007) pp. 50–51. Stasiulevicuis, Garry, “Ignorance is NOT Bliss.” Travel Retailer International, (March, 2009) pp. 32–35. Stone, Robin, “Bottoms Up!” Airport World, Volume 13, Issue 6 (December, 2008–January, 2009) pp. 46–48. Sypher:Mueller International Inc., “Aer Rianta International Retail and Merchandising Plan, JFK International Airport Terminal 4, August 2003”, Ottawa Canada, 90 pages Sypher:Mueller International Inc., “Barbados Grantley Adams International Airport, Retail Plan”, 2002, Ottawa Canada 85 pages Sypher:Mueller International Inc., “Norman Y. Mineta San Jose International Airport Concessions Master Plan”, October 2004, Escondido CA, 168 pages Tellijohn, Andrew, “Airports Reach Beyond DBE Programs to Embrace Diversity.” Airport Revenue News, Volume 6, Issue 65(February, 2007) pp. 22–28. Tellijohn, Andrew, “Art, Space and Light.” Airport Revenue News, Volume 6, Issue 79 (April, 2008) pp. 8–10. Tellijohn, Andrew, “Building for the Future.” Airport Revenue News, Volume 7, Issue 93 (June, 2009) pp. 8–11. Tellijohn, Andrew, “Catering to Kids.” Airport Revenue News, Volume 6, Issue 74 (November, 2007) pp. 57–59. Tellijohn, Andrew, “DBE Challenges and Successes Going Forward Focus of AMAC Show.” Airport Revenue News, Volume 6, Issue 71 (August, 2007) pp. 48–49. Tellijohn, Andrew, “DBE Nurturing Expands, Benefits Airports, Locals, Owners.” Airport Revenue News, Vol- ume 5, Issue 57 (June, 2006) pp. 28–31. Tellijohn, Andrew, “High End Hurting But Surviving.” Airport Revenue News, Volume 7, Issue 94 (July, 2009) pp. 26–31. Tellijohn, Andrew, “Loving Locals.” Airport Revenue News, Volume 7, Issue 94 (July, 2009) pp. 38–41. Tellijohn, Andrew, “Nailing the Luxury Market.” Airport Revenue News, Volume 6, Issue 80 (May, 2008) pp. 56–57. Tellijohn, Andrew, “Seeking Guidance” Airport Revenue News, Volume 6, Issue 81 (June, 2008) pp. 42–47. Tellijohn, Andrew, “Small Steps Forward.” Airport Revenue News, Volume 7, Issue 93 (June, 2009) pp. 16–21. Tellijohn, Andrew, “Spokane International’s Friendlier Face Has National, Local Profile.” Airport Revenue News, Volume 5, Issue 54 (March, 2006) pp. 8–10. Tellijohn, Andrew, “Techie Heaven.” Airport Revenue News, Volume 7, Issue 95 (August, 2009) pp. 20–24. Tellijohn, Andrew, “Unfinished Business Keeps DBE Program on Edge.” Airport Revenue News, Volume 5, Issue 57 (June, 2006) pp. 14–17. The Clean Airport Partnership, Inc., “Managing a Green Airport.” (August, 2007). Transportation Research Board—Airport Cooperative Research Program. Report 25 “Airport Terminal Planning and Design.” 2010. Twentyman, Jessica, “Top Shop.” Airport World, Volume 12, Issue 3 (June–July, 2007) pp. 38–39. U.S. DOT Business Development Program Guidelines (Appendix C of 49 CFR Part 26) Vines, Mike, “Building on a Retail Revolution.” Airport Magazine, (August/September, 2006) pp. 32–34; 51. Ward, Carol and Tellijohn, Andrew, “Perceptions Slow to Change.” Airport Revenue News, Volume 6, Issue 66 (March, 2007) pp. 44–47. Ward, Carol, “Airports Recognize the Cogs in the Wheel of Financial Success.” Airport Revenue News, Volume 6, Issue 68 (May, 2007) pp. 40–43.

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258 Resource Manual for Airport In-Terminal Concessions Ward, Carol, “Balancing Act.” Airport Revenue News, Volume 6, Issue 80 (May, 2008) pp. 34–37. Ward, Carol, “Brand Exposure.” Airport Revenue News, Volume 6, Issue 82 (July, 2008) pp. 18–21; 23. Ward, Carol, “Concession Bidders Scarce at Small Airports.” Airport Revenue News, Volume 4, Issue 50 (October, 2005) pp. 24–27. Ward, Carol, “Concessionaire Winners Articulate Why They Won.” Airport Revenue News, Volume 4, Issue 43 (March, 2005) pp. 28–31. Ward, Carol, “Connecting Passengers.” Airport Revenue News, Volume 6, Issue 82 (July, 2008) pp. 40–43. Ward, Carol, “Embry Riddle Conference Brings Concessions Challenges, Achievements to Forefront.” Airport Revenue News, Volume 5, Issue 52 (December, 2005/January, 2006) pp. 92–97. Ward, Carol, “Forward-Thinking Retail.” Airport Revenue News, Volume 6, Issue 71 (August, 2007) pp. 26–31. Ward, Carol, “Making It Big in Small Airports.” Airport Revenue News, Volume 6, Issue 65 (February, 2007) pp. 42–48. Ward, Carol, “Mix Matters: Concession Challenges for Small Airports.” Airport Revenue News, Volume 5, Issue 56 (May, 2006) pp. 18–19. Ward, Carol, “Reaching for Revenues.” Airport Revenue News, Volume 5, Issue 55 (April, 2006) pp. 12–15. Ward, Carol, “Tenacity Pays Off: Airports Keep Earning and Saving.” Airport Revenue News, Volume 4, Issue 40/41 (December, 2004–January, 2005) pp. 18–20. Ward, Carol, “Turning Heads.” Airport Revenue News, Volume 7, Issue 92 (May, 2009) pp. 16–19. Ward, Carol, “Wi-Fi Challenges.” Airport Revenue News, Volume 5, Issue 62 (November, 2007) pp. 26–33. Ward, Carol., “A Matter of Control.” Airport Revenue News, Volume 7, Issue 93 (June, 2009) pp. 38–43. Ward, Carol., “Finding Funds.” Airport Revenue News, Volume 7, Issue 93 (June, 2009) pp. 22–25. Ward, Carol., “Gray Areas: DBE Rule Prompts Discussions, Efforts to Change It.” Airport Revenue News, Volume 5, Issue 57 (June, 2006) pp. 12–13. Ward, Carol., “Interpreting New DBE Rule is Focus of AMAC Conference.” Airport Revenue News, Volume 4, Issue 47 (July, 2005) pp. 42–45. Ward, Carol., “Quantifying Discrimination.” Airport Revenue News, Volume 6, Issue 81 (June, 2008) pp. 38–41. West, Nancy K., “Disparity Studies ACDBE Participation in Airport Concessions.” ACI-NA Legal Committee, (September 29, 2007). West, Nancy, “DBEs Must Challenge Status Quo.” Airport Revenue News, Volume 5, Issue 75/76 (December, 2007–January, 2008) pp. 74–75.

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Abbreviations and acronyms used without definitions in TRB publications: AAAE American Association of Airport Executives AASHO American Association of State Highway Officials AASHTO American Association of State Highway and Transportation Officials ACI–NA Airports Council International–North America ACRP Airport Cooperative Research Program ADA Americans with Disabilities Act APTA American Public Transportation Association ASCE American Society of Civil Engineers ASME American Society of Mechanical Engineers ASTM American Society for Testing and Materials ATA Air Transport Association ATA American Trucking Associations CTAA Community Transportation Association of America CTBSSP Commercial Truck and Bus Safety Synthesis Program DHS Department of Homeland Security DOE Department of Energy EPA Environmental Protection Agency FAA Federal Aviation Administration FHWA Federal Highway Administration FMCSA Federal Motor Carrier Safety Administration FRA Federal Railroad Administration FTA Federal Transit Administration HMCRP Hazardous Materials Cooperative Research Program IEEE Institute of Electrical and Electronics Engineers ISTEA Intermodal Surface Transportation Efficiency Act of 1991 ITE Institute of Transportation Engineers NASA National Aeronautics and Space Administration NASAO National Association of State Aviation Officials NCFRP National Cooperative Freight Research Program NCHRP National Cooperative Highway Research Program NHTSA National Highway Traffic Safety Administration NTSB National Transportation Safety Board PHMSA Pipeline and Hazardous Materials Safety Administration RITA Research and Innovative Technology Administration SAE Society of Automotive Engineers SAFETEA-LU Safe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy for Users (2005) TCRP Transit Cooperative Research Program TEA-21 Transportation Equity Act for the 21st Century (1998) TRB Transportation Research Board TSA Transportation Security Administration U.S.DOT United States Department of Transportation