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A
WORKFORCE RESILIENCY: A WORKSHOP SERIES
SEPTEMBER WORKSHOP AGENDA
OPERATIONAL AND LAW ENFORCEMENT WORKFORCE
RESILIENCY
A Workshop of the Institute of Medicine
Sponsored by the Department of Homeland Security
20 F Conference Center
20 F Street NW, Washington, DC 20001
DAY 1—September 15, 2011
Registration
8:00 AM
Welcome and Overview of Workshop Goals and Format
8:30 AM
James Peake, Committee Chair
Welcome and Opening Remarks
8:45 AM
Kathryn Brinsfield, Office of Health Affairs, DHS
Panel: Defining Long-Term Resiliency for the
9:00 AM
Department of Homeland Security
Fran Norris, Dartmouth Medical School, National
Consortium for the Study of Terrorism and Responses to
Terrorism
Robert J. Ursano, Chair of the Department of
Psychiatry and Director of the Center for the Study of
Traumatic Stress, Uniformed Services University School
of Medicine
195
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196 BUILDING A RESILIENT WORKFORCE
Dori B. Reissman, Capt., U.S. Public Health Service,
Senior Medical Advisor, Office of the Director, National
Institute for Occupational Safety and Health
Q&A: Defining Long-Term Resiliency Panel Discussion
9:45 AM
Moderator: David Sundwall, Committee Member
10:20 AM Break
Overview of Department of Homeland Security
10:30 AM
Resiliency Programs
Current Programs with DHS
Kathryn Brinsfield, Office of Health Affairs, DHS
DHS Program Needs Assessment
Alisa Green, HR Specialist, Workforce Engagement,
Chief Human Capital Office, DHS
Q&A: Overview of Department of Homeland Security
11:30 AM
Resiliency Programs
Moderator: James Peake, Committee Chair
12:00 PM Lunch
Panel: Resiliency Programs
1:00 PM
Comprehensive Soldier Fitness Program
Lt. Col. Daniel Johnston, Comprehensive Solider
Fitness Program, Medical Director, U.S. Army
Approaches to Building Resilience
Col. Carl Castro, Director, Military Operational
Medicine Research Program, Research Area Directorate
III, U.S. Army Medical Research & Materiel Command
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197
APPENDIX A
First-Responder Research and Workforce Resiliency
Randal Beaton, Research Professor Emeritus,
Department of Psychosocial and Community Health,
School of Nursing and Research Adjunct Professor,
Department of Health Services, School of Public Health
& Community Medicine, University of Washington
Resiliency Sciences Institutes
George S. Everly, Associate Professor of Psychiatry,
Johns Hopkins Bloomberg School of Public Health
3:00 PM Break
Q&A: Resiliency Programs Panel Discussion
3:15 PM
Moderator: Joseph Barbera, Committee Member
Panel: Resiliency-Related/Supportive Programs
4:00 PM
Wellness Programs
Ann Mirabito, Hankamer School of Business, Baylor
University
Employee Assistance Programs
Elizabeth Merrick, The Heller School for Social Policy
and Management, Brandeis University
Q&A: Resiliency-Related/Supportive Programs
5:00 PM
Moderator: Scott Mugno, Committee Member
5:30 PM Break
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198 BUILDING A RESILIENT WORKFORCE
DAY 2—SEPTEMBER 16, 2011
8:30 AM Welcome
James Peake, Committee Chair
Panel: Workshop Summary
8:45 AM
Brian Flynn, Professor, Department of Psychiatry, F.
Edward Hebert School of Medicine, Uniformed Services
University of the Health Sciences
Joseph J. Hurrell, Jr., Editor of the Journal of
Occupational Health Psychology
Kevin Livingston, Deputy Associate Director, Washington
Operations for the Federal Law Enforcement Center, DHS
Bryan Vila, Professor of Criminal Justice, Simulated
Hazardous Operational Tasks, Lab, Sleep & Performance
Research Center, Washington State University–Spokane
10:00 AM Break
Panel: Setting Priorities and Identifying Next Steps
10:10 AM
Sean Byrne, Assistant Administrator for Human Capital,
Transportation Safety Administration
Keith Hill, Assistant Director of Human Resources and
Training, U.S. Secret Service
Rear Adm. Mark Tedesco, Director of Health, Safety and
Work-Life, U.S. Coast Guard
Shelia Clark, Human Capital Officer, Federal Emergency
Management Agency
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199
APPENDIX A
Linda Gray, U.S. Customs and Border Protection
11:30 AM Closing sponsor comments
Alexander Garza, Office of Health Affairs, DHS
11:45 AM Closing committee comments
James Peake, Committee Chair
12:00 PM Adjourn
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200 BUILDING A RESILIENT WORKFORCE
NOVEMBER WORKSHOP AGENDA
POLICY AND PROGRAM PERSONNEL WORKFORCE
RESILIENCY
A Workshop of the Institute of Medicine
Sponsored by the Department of Homeland Security
Venable Conference Center
575 7th Street NW, Washington, DC 20004
November 9, 2011
Registration
8:00 AM
Welcome and Overview of Workshop Goals and Format
8:30 AM
James Peake, Committee Chair
Sponsor Welcome
8:40 AM
Alexander Garza, Office of Health Affairs, DHS
Panel: Overview of Program and Policy Personnel
9:00 AM
Resiliency Issues
Human Capital Framework Within DHS
Vicki G. Brooks, Deputy Chief Human Capital Officer,
DHS
Stress in Operations Centers
Mary U. Kruger, Chief of Staff of the Office of Operations
Coordination and Planning
Communicating the Security Clearance Process and
Requirements
Kimberly Lew, Office of the Chief Security Officer, DHS
10:10 AM Question and Answer
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201
APPENDIX A
10:30 AM Break
10:40 AM Panel: Measuring Performance
Assessment of Organizational and Individual Stressor
and Resilience Factors in Operative and Nonoperative
First-Responder Personnel
Bengt B. Arnetz, Division of Occupational and
Environmental Health, Department of Family Medicine and
Public Health Sciences, Wayne State University School of
Medicine
Measures of Employee Experience
Nancy Rothbard, David Pottruck Associate Professor of
Management, University of Pennsylvania, The Wharton
School
Organizational Management and Measurement: Lessons
Learned from 40 Years of FedEx Employee Survey
Dennis Reber, Managing Director, Human Resource
Development, FedEx
12:00 PM Panel Discussion
Moderator: Karen Sexton, Committee Member
12:30 PM Lunch
Panel: Workforce Effectiveness and Resiliency
1:30 PM
High-Reliability Organizations and Complex Adaptive
Systems
David Woods, Professor, Institute for Ergonomics,
Cognitive Systems Engineering Laboratory, Ohio State
University
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202 BUILDING A RESILIENT WORKFORCE
Teams Under Stress: Cues, Consequences, and
Correction
Kimberly Smith-Jentsch, Industrial/Organizational
Psychology, University of Central Florida
Organizational and Culture Changes for Employee
Work–Family Effectiveness
Ellen Ernst Kossek, Professor of HRM and Organizational
Behavior, Michigan State University’s School of Human
Resources & Labor Relations
Leadership Effectiveness and Resiliency
Col. Paul D. Bliese, Director, Center for Military Psychiatry
and Neuroscience, Walter Reed Army Institute of Research
(WRAIR)
Stephanie Lombardo, Program Manager, DHS SES
Candidate Development Program, Leader Development,
OCHCO, DHS
3:30 PM Break
3:40 PM Wellness and Resiliency in the National Security Agency
Rebecca Pille, Director, Health Promotion & Wellness,
Occupational Health Services, National Security Agency
Resiliency Framework: Defense Centers of Excellence for
Psychological Health & Traumatic Brain Injury (DCoE)
Mark J. Bates, Director, Resilience and Prevention, DCoE
Panel Discussion
4:20 PM
Moderator: David Sundwall, Committee Member
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203
APPENDIX A
5:00 PM Closing Sponsor Comments
Kathryn Brinsfield, Director, Workforce Health and
Medical Support Division, Office of Health Affairs, DHS
5:20 PM Committee Closing Comments
James Peake, Committee Chair
5:30 PM Adjourn
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