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A WORKFORCE RESILIENCY: A WORKSHOP SERIES SEPTEMBER WORKSHOP AGENDA OPERATIONAL AND LAW ENFORCEMENT WORKFORCE RESILIENCY A Workshop of the Institute of Medicine Sponsored by the Department of Homeland Security 20 F Conference Center 20 F Street NW, Washington, DC 20001 DAY 1—September 15, 2011 Registration 8:00 AM Welcome and Overview of Workshop Goals and Format 8:30 AM James Peake, Committee Chair Welcome and Opening Remarks 8:45 AM Kathryn Brinsfield, Office of Health Affairs, DHS Panel: Defining Long-Term Resiliency for the 9:00 AM Department of Homeland Security Fran Norris, Dartmouth Medical School, National Consortium for the Study of Terrorism and Responses to Terrorism Robert J. Ursano, Chair of the Department of Psychiatry and Director of the Center for the Study of Traumatic Stress, Uniformed Services University School of Medicine 195
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196 BUILDING A RESILIENT WORKFORCE Dori B. Reissman, Capt., U.S. Public Health Service, Senior Medical Advisor, Office of the Director, National Institute for Occupational Safety and Health Q&A: Defining Long-Term Resiliency Panel Discussion 9:45 AM Moderator: David Sundwall, Committee Member 10:20 AM Break Overview of Department of Homeland Security 10:30 AM Resiliency Programs Current Programs with DHS Kathryn Brinsfield, Office of Health Affairs, DHS DHS Program Needs Assessment Alisa Green, HR Specialist, Workforce Engagement, Chief Human Capital Office, DHS Q&A: Overview of Department of Homeland Security 11:30 AM Resiliency Programs Moderator: James Peake, Committee Chair 12:00 PM Lunch Panel: Resiliency Programs 1:00 PM Comprehensive Soldier Fitness Program Lt. Col. Daniel Johnston, Comprehensive Solider Fitness Program, Medical Director, U.S. Army Approaches to Building Resilience Col. Carl Castro, Director, Military Operational Medicine Research Program, Research Area Directorate III, U.S. Army Medical Research & Materiel Command
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197 APPENDIX A First-Responder Research and Workforce Resiliency Randal Beaton, Research Professor Emeritus, Department of Psychosocial and Community Health, School of Nursing and Research Adjunct Professor, Department of Health Services, School of Public Health & Community Medicine, University of Washington Resiliency Sciences Institutes George S. Everly, Associate Professor of Psychiatry, Johns Hopkins Bloomberg School of Public Health 3:00 PM Break Q&A: Resiliency Programs Panel Discussion 3:15 PM Moderator: Joseph Barbera, Committee Member Panel: Resiliency-Related/Supportive Programs 4:00 PM Wellness Programs Ann Mirabito, Hankamer School of Business, Baylor University Employee Assistance Programs Elizabeth Merrick, The Heller School for Social Policy and Management, Brandeis University Q&A: Resiliency-Related/Supportive Programs 5:00 PM Moderator: Scott Mugno, Committee Member 5:30 PM Break
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198 BUILDING A RESILIENT WORKFORCE DAY 2—SEPTEMBER 16, 2011 8:30 AM Welcome James Peake, Committee Chair Panel: Workshop Summary 8:45 AM Brian Flynn, Professor, Department of Psychiatry, F. Edward Hebert School of Medicine, Uniformed Services University of the Health Sciences Joseph J. Hurrell, Jr., Editor of the Journal of Occupational Health Psychology Kevin Livingston, Deputy Associate Director, Washington Operations for the Federal Law Enforcement Center, DHS Bryan Vila, Professor of Criminal Justice, Simulated Hazardous Operational Tasks, Lab, Sleep & Performance Research Center, Washington State University–Spokane 10:00 AM Break Panel: Setting Priorities and Identifying Next Steps 10:10 AM Sean Byrne, Assistant Administrator for Human Capital, Transportation Safety Administration Keith Hill, Assistant Director of Human Resources and Training, U.S. Secret Service Rear Adm. Mark Tedesco, Director of Health, Safety and Work-Life, U.S. Coast Guard Shelia Clark, Human Capital Officer, Federal Emergency Management Agency
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199 APPENDIX A Linda Gray, U.S. Customs and Border Protection 11:30 AM Closing sponsor comments Alexander Garza, Office of Health Affairs, DHS 11:45 AM Closing committee comments James Peake, Committee Chair 12:00 PM Adjourn
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200 BUILDING A RESILIENT WORKFORCE NOVEMBER WORKSHOP AGENDA POLICY AND PROGRAM PERSONNEL WORKFORCE RESILIENCY A Workshop of the Institute of Medicine Sponsored by the Department of Homeland Security Venable Conference Center 575 7th Street NW, Washington, DC 20004 November 9, 2011 Registration 8:00 AM Welcome and Overview of Workshop Goals and Format 8:30 AM James Peake, Committee Chair Sponsor Welcome 8:40 AM Alexander Garza, Office of Health Affairs, DHS Panel: Overview of Program and Policy Personnel 9:00 AM Resiliency Issues Human Capital Framework Within DHS Vicki G. Brooks, Deputy Chief Human Capital Officer, DHS Stress in Operations Centers Mary U. Kruger, Chief of Staff of the Office of Operations Coordination and Planning Communicating the Security Clearance Process and Requirements Kimberly Lew, Office of the Chief Security Officer, DHS 10:10 AM Question and Answer
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201 APPENDIX A 10:30 AM Break 10:40 AM Panel: Measuring Performance Assessment of Organizational and Individual Stressor and Resilience Factors in Operative and Nonoperative First-Responder Personnel Bengt B. Arnetz, Division of Occupational and Environmental Health, Department of Family Medicine and Public Health Sciences, Wayne State University School of Medicine Measures of Employee Experience Nancy Rothbard, David Pottruck Associate Professor of Management, University of Pennsylvania, The Wharton School Organizational Management and Measurement: Lessons Learned from 40 Years of FedEx Employee Survey Dennis Reber, Managing Director, Human Resource Development, FedEx 12:00 PM Panel Discussion Moderator: Karen Sexton, Committee Member 12:30 PM Lunch Panel: Workforce Effectiveness and Resiliency 1:30 PM High-Reliability Organizations and Complex Adaptive Systems David Woods, Professor, Institute for Ergonomics, Cognitive Systems Engineering Laboratory, Ohio State University
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202 BUILDING A RESILIENT WORKFORCE Teams Under Stress: Cues, Consequences, and Correction Kimberly Smith-Jentsch, Industrial/Organizational Psychology, University of Central Florida Organizational and Culture Changes for Employee Work–Family Effectiveness Ellen Ernst Kossek, Professor of HRM and Organizational Behavior, Michigan State University’s School of Human Resources & Labor Relations Leadership Effectiveness and Resiliency Col. Paul D. Bliese, Director, Center for Military Psychiatry and Neuroscience, Walter Reed Army Institute of Research (WRAIR) Stephanie Lombardo, Program Manager, DHS SES Candidate Development Program, Leader Development, OCHCO, DHS 3:30 PM Break 3:40 PM Wellness and Resiliency in the National Security Agency Rebecca Pille, Director, Health Promotion & Wellness, Occupational Health Services, National Security Agency Resiliency Framework: Defense Centers of Excellence for Psychological Health & Traumatic Brain Injury (DCoE) Mark J. Bates, Director, Resilience and Prevention, DCoE Panel Discussion 4:20 PM Moderator: David Sundwall, Committee Member
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203 APPENDIX A 5:00 PM Closing Sponsor Comments Kathryn Brinsfield, Director, Workforce Health and Medical Support Division, Office of Health Affairs, DHS 5:20 PM Committee Closing Comments James Peake, Committee Chair 5:30 PM Adjourn
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