OUR EXPERIENCES Internal Transparency
Denver Health developed preventive-health and chronic-disease patient registries for users of their community health center network. One aspect of this system is the creation of performance report cards aggregated across patients and time and populated by nearly real-time data. An essential feature of the report cards has been non-blinded display of performance by site of primary care and by primary care provider, which drove reduced variation and improved overall performance.
Cleveland Clinic implemented web-based business intelligence tools to collect and display provider performance data for a wide variety of metrics in order to engage providers in quality improvement and waste reduction. By giving providers transparent access to metrics that identify variations in practice, utilization rates, and performance against internal and external benchmarks, Cleveland Clinic has seen dramatic reductions in waste, improved quality, and a sustained change in culture.