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PAPERBACK list:$35.00 Web:$31.50 add to cart PDF BOOK your price: $27.00 add to cart Rights & Permissions Free Resources Display this book on your site! Related Titles Measuring Research and Development Expenditures in the U.S. Economy Using the American Community Survey: Benefits and Challenges Other Related Titles Quality in Student Financial Aid Programs: A New Approach (1993) Commission on Behavioral and Social Sciences and Education (CBASSE) Web Search Builder Use this book's key terms to search within this book, across our collection, or across the Web. Skim This Chapter Skim this chapter and use this chapter's key terms to search within this book. Reference Finder Paste in your own text to find books that relate to your topic. Page 19   E-mail  Facebook  Digg  Stumble  Twitter More Page 19 Front Matter (R1-R12) Summary of Major Conclusions and Recommendations (1-18) Part I: Background (19-20) 1 Introduction (21-25) 2 Continuous Improvement: The New Quality Management Philosophy (26-34) 3 Overview of Student Financial Aid Programs (35-46) Part II: (47-48) 4 Current Quality Control Procedures (49-82) 5 Alternative Perspectives on Quality in Student Financial Aid Programs (83-116) 6 Financial Aid Data Systems (117-124) Part III: Toward an Improved Delivery System (125-126) 7 Quality Control in Other Monetary Distribution Systems (127-148) 8 A New Strategy for the Department of Education (149-162) 9 Further Initiatives for Improvement in the System (163-176) References and Bibliography (177-182) Appendixes (183-184) A A Review of the Methodology Used in the Integrated Quality Control Measurement Project (185-193) B The Taxpayer as Customer (194-196) C Applying for Federal Student Financial Aid for 1992-93 (197-214) D Laboratory Methods and Document Redesign (215-220) E The IRS Experience With Cognitive Labs and Forms Design (221-224) F Alternative Approaches to Audit and Program Review for Student Financial Aid Programs (225-242) G Biographical Sketches of Panel Members and Staff (243-249)

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PART I Background Every child must be encouraged to get as much education as he has the ability to take. We want this not only for his sake but for the nation's sake. Nothing matters more to the future of our country, not military preparedness for armed might is worthless if we lack the brain power to build a world of peace; not our productive economy for we cannot sustain growth without trained manpower; not our democratic system of government-for freedom is fragile if citizens are ignorant. President Lyndon B. Johnson, when submitting legislation for the Higher Education Act of 1965. The message is simple and fundamental to American ideals. Its truth is relevant to the past, the present, and the future. 19

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submitting legislation