tools used for personnel selection, training, and evaluation. Chapter 4 describes the operations and personnel of airway facilities.

In Part II we consider specific human factors issues within the current system: the cognitive tasks of the controller (Chapter 5), workload and vigilance considerations (Chapter 6), teamwork and communications (Chapter 7), system management (Chapter 8), and human factors issues in airway facilities (Chapter 9).

In Chapters 10 and 11 we consider two important methodological issues in human factors research: how research is tried out on air traffic control issues and how human factors knowledge is actually incorporated into design of the current air traffic control system.

In Chapter 12 we set the stage for our Phase 2 report by focusing on two aspects of automation. We first summarize and synthesize automation levels achieved in the current air traffic control system both in North America and in Europe, show how they have worked, and the lessons learned. In the second part of the Chapter, we address several generic issues in the human factors of automation, drawing guidance from other domains such as process control, robotics, and the flight deck, where automation has evolved further than it has in air traffic control.