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Urban Policy in a Changing Federal System: Proceedings of a Symposium (1985)

Chapter: 10. Changing Conceptions of the Governmental Role: Their Meaning for Urban Policy

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Suggested Citation:"10. Changing Conceptions of the Governmental Role: Their Meaning for Urban Policy." National Research Council. 1985. Urban Policy in a Changing Federal System: Proceedings of a Symposium. Washington, DC: The National Academies Press. doi: 10.17226/598.
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Suggested Citation:"10. Changing Conceptions of the Governmental Role: Their Meaning for Urban Policy." National Research Council. 1985. Urban Policy in a Changing Federal System: Proceedings of a Symposium. Washington, DC: The National Academies Press. doi: 10.17226/598.
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Suggested Citation:"10. Changing Conceptions of the Governmental Role: Their Meaning for Urban Policy." National Research Council. 1985. Urban Policy in a Changing Federal System: Proceedings of a Symposium. Washington, DC: The National Academies Press. doi: 10.17226/598.
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Suggested Citation:"10. Changing Conceptions of the Governmental Role: Their Meaning for Urban Policy." National Research Council. 1985. Urban Policy in a Changing Federal System: Proceedings of a Symposium. Washington, DC: The National Academies Press. doi: 10.17226/598.
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Suggested Citation:"10. Changing Conceptions of the Governmental Role: Their Meaning for Urban Policy." National Research Council. 1985. Urban Policy in a Changing Federal System: Proceedings of a Symposium. Washington, DC: The National Academies Press. doi: 10.17226/598.
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Suggested Citation:"10. Changing Conceptions of the Governmental Role: Their Meaning for Urban Policy." National Research Council. 1985. Urban Policy in a Changing Federal System: Proceedings of a Symposium. Washington, DC: The National Academies Press. doi: 10.17226/598.
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Suggested Citation:"10. Changing Conceptions of the Governmental Role: Their Meaning for Urban Policy." National Research Council. 1985. Urban Policy in a Changing Federal System: Proceedings of a Symposium. Washington, DC: The National Academies Press. doi: 10.17226/598.
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Suggested Citation:"10. Changing Conceptions of the Governmental Role: Their Meaning for Urban Policy." National Research Council. 1985. Urban Policy in a Changing Federal System: Proceedings of a Symposium. Washington, DC: The National Academies Press. doi: 10.17226/598.
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Suggested Citation:"10. Changing Conceptions of the Governmental Role: Their Meaning for Urban Policy." National Research Council. 1985. Urban Policy in a Changing Federal System: Proceedings of a Symposium. Washington, DC: The National Academies Press. doi: 10.17226/598.
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Suggested Citation:"10. Changing Conceptions of the Governmental Role: Their Meaning for Urban Policy." National Research Council. 1985. Urban Policy in a Changing Federal System: Proceedings of a Symposium. Washington, DC: The National Academies Press. doi: 10.17226/598.
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Suggested Citation:"10. Changing Conceptions of the Governmental Role: Their Meaning for Urban Policy." National Research Council. 1985. Urban Policy in a Changing Federal System: Proceedings of a Symposium. Washington, DC: The National Academies Press. doi: 10.17226/598.
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Suggested Citation:"10. Changing Conceptions of the Governmental Role: Their Meaning for Urban Policy." National Research Council. 1985. Urban Policy in a Changing Federal System: Proceedings of a Symposium. Washington, DC: The National Academies Press. doi: 10.17226/598.
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Suggested Citation:"10. Changing Conceptions of the Governmental Role: Their Meaning for Urban Policy." National Research Council. 1985. Urban Policy in a Changing Federal System: Proceedings of a Symposium. Washington, DC: The National Academies Press. doi: 10.17226/598.
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Suggested Citation:"10. Changing Conceptions of the Governmental Role: Their Meaning for Urban Policy." National Research Council. 1985. Urban Policy in a Changing Federal System: Proceedings of a Symposium. Washington, DC: The National Academies Press. doi: 10.17226/598.
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Suggested Citation:"10. Changing Conceptions of the Governmental Role: Their Meaning for Urban Policy." National Research Council. 1985. Urban Policy in a Changing Federal System: Proceedings of a Symposium. Washington, DC: The National Academies Press. doi: 10.17226/598.
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Suggested Citation:"10. Changing Conceptions of the Governmental Role: Their Meaning for Urban Policy." National Research Council. 1985. Urban Policy in a Changing Federal System: Proceedings of a Symposium. Washington, DC: The National Academies Press. doi: 10.17226/598.
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Suggested Citation:"10. Changing Conceptions of the Governmental Role: Their Meaning for Urban Policy." National Research Council. 1985. Urban Policy in a Changing Federal System: Proceedings of a Symposium. Washington, DC: The National Academies Press. doi: 10.17226/598.
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Suggested Citation:"10. Changing Conceptions of the Governmental Role: Their Meaning for Urban Policy." National Research Council. 1985. Urban Policy in a Changing Federal System: Proceedings of a Symposium. Washington, DC: The National Academies Press. doi: 10.17226/598.
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Suggested Citation:"10. Changing Conceptions of the Governmental Role: Their Meaning for Urban Policy." National Research Council. 1985. Urban Policy in a Changing Federal System: Proceedings of a Symposium. Washington, DC: The National Academies Press. doi: 10.17226/598.
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Suggested Citation:"10. Changing Conceptions of the Governmental Role: Their Meaning for Urban Policy." National Research Council. 1985. Urban Policy in a Changing Federal System: Proceedings of a Symposium. Washington, DC: The National Academies Press. doi: 10.17226/598.
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Suggested Citation:"10. Changing Conceptions of the Governmental Role: Their Meaning for Urban Policy." National Research Council. 1985. Urban Policy in a Changing Federal System: Proceedings of a Symposium. Washington, DC: The National Academies Press. doi: 10.17226/598.
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Suggested Citation:"10. Changing Conceptions of the Governmental Role: Their Meaning for Urban Policy." National Research Council. 1985. Urban Policy in a Changing Federal System: Proceedings of a Symposium. Washington, DC: The National Academies Press. doi: 10.17226/598.
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Suggested Citation:"10. Changing Conceptions of the Governmental Role: Their Meaning for Urban Policy." National Research Council. 1985. Urban Policy in a Changing Federal System: Proceedings of a Symposium. Washington, DC: The National Academies Press. doi: 10.17226/598.
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10 Changing Conceptions of the Governmental Role: Their Meaning for Urban Policy Ted Koldene A discussion in the mid-1980s about the future of urban policy ought to be set in the context of the re- thinking now under way in this country about the scope of the public sector and the role of governmental action. It is possible, of course, that assumptions from the recent past will hold, indefinitely or at least through the 1980s and l990s, and that the discussion about a national urban policy can be picked up where it was left in the late 1970s. But, as this paper will argue, there are reasons to believe the earlier assumptions will not hold . . . and that the country is, in fact, in a tran- sition to a new set of ideas about the nature of public issues and about the process of social action. THE OLD ORDER AND THE REALIST CRITIQUE, AFTER 1880 In the effort to understand the way in which the ideas about government and private institutions are be- ginning to change in this country, it is probably an error to look back only to the 1930s. Fifty years ago the transition from one idea-system to another was in midstream. To find its beginnings we really need to look back 100 years, to the period beginning about 1880. After the Revolution the forces interested in a stronger central authority established a new set of in- stitutions of governance, roughly in the period between the Philadelphia Convention of 1787 and the end of the initial Supreme Court tests of the new Constitution, about 1820. After that, the ideas of Jacksonian democ- racy eroded the initial structure of the Hamiltonian state. So, after the Civil War, this country's 254

255 industrial revolution occurred in a period in which the dominant ideas favored a limited national government and a free and unrestricted scope for private enterprise. By the 1870s the rise of a business civilization was creating a set of important social problems. A Realist critique. of business activity--in the journals and in the political speeches of the time--was raising a demand for reform. But the failure of the Granger cases estab- lished the weakness of state action against industries-- banking, railroads, steel, and oil--increasingly na- tional in scope. Reform was blocked by the power of the old order; by a Steel chain of ideas. about the role of government and the limits of social action (Goldman, 1952). The struggle to find a new idea-system that would open the way to the needed reform took about 30 years. The breakthrough came with the publication in 1909 of Herbert Croly's The Promise of American Life. Here was . the conception of The Hamiltonian state used for Jef- fersonian ends, of the national state stripped away from the control of the rich and powerful, made truly democratic, and used in the interests of the common people. Theodore Roosevelt invited Croly out for a talk, bought the idea, and in the summer of 1910 took it to the country, beginning with the address to the Grand Army of the Republic at Osawatomie, Ransas (Roosevelt, 1910). It was the Anew Nationalism. speech. The HI stand for the Square Deal. speech. The ~T regard the executive as the steward of the public welfare. speech. It was the great modern American political speech. The Republican party at that moment had the future in its hands--abd it rejected Roosevelt in 1912. But the idea of the powerful national government survived. It was adopted by Woodrow Wilson as The New Freedom.: revived by Franklin Roosevelt as The New Deal. and continued by Harry Truman as The Fair Deal,. by John F. Kennedy as The New Frontiers; and by Lyndon Johnson as The Great Society.. - THE HOLD ORDER. AND THE REALIST CRITIQUE, AFTER 1970 Today that idea of the powerful national government is itself the subject of a realist critique. The poli- cies and the institutions that it put in place, and that were the reforms of the past 75 years, have in time run

256 through their own life-cycles and have become now the target of a new effort at reform. Programs and projects are under criticism for their effects; and Good inten- tions~ is no longer an effective defense. Policies and institutions, vital when they were new, have settled into maturity. There is a new set of prob- lems, now, having to do not so much with growth as with change. Attitudes and values have shifted. There is a reduced confidence that issues are best handled as na- tional problems, by political decisions, in the adminis- trative and regulatory programs of the public sector, or through the professional service institutions that gov- ernment finances. No new idea-system has yet emerged to take the place of the New Nationalism, however. So the problems, and the question of how to respond to the problems, continue to be debated within this traditional paradigm. The question What shall we dorm continues to be the ques- tion What will (or should) government do?. And What should the President proposed But in recent years government has been constrained in its financing. Its response has oscillated between cutting programs or benefits and raising taxes or charges; year by year giving the public less for more. Everyone is aware that another possibility exists to make some kind of fundamental change in the way things are done. But (certainly not in the context of the 1984 presidential campaign) no one has been able to find the way from The idea of new ideas. to the new ideas them- selves. The studies under way are not so much efforts to design new approaches as they are efforts to measure the present distress. Within the public sector the im- pulse is still toward refinancing, not toward system change. We continue, as Everett Carl Ladd has said, in-between idea systems. (Ladd and Lipset, 1981). In this crisis the private sector is ambivalent; caught in a dilemma of its own making. Business corpo- rations, like the private and community foundations, have made a strong commitment to help in the solution of major social problems. But both have drawn back from the strategy of refinancing: Businesses and foundations are emphatic that the private sector cannot close the gap, and the arithmetic is Inarguable. Neither business nor philanthropy has developed an alternative strategy for maintaining and improving pro- grams and benefits--for solving major social problems-- in this period of fiscal constraint. No strategy, that

257 is, that looks toward major system change. For the moment most of the effort is nonstrategic-- much activity with public-private partnerships, on par- ticular problems in particular places. These are well motivated and useful in themselves, but essentially epi- sodic, changing nothing fundamental. The question of a strategy will return, especially as the desire reappears for an effort to restore the ear- lier level of public-sector spending. If the private sector ends up caught between its commitment to social needs, on the one hand, and an opposition to higher lev- els of spending (public or private) on the other, it may then move--as it is moving now with respect to the prob- lem of health care and health-care costs--toward a strategy of major institutional restructuring. PRAGMATI C RESPONSES We are therefore in a period of transition. The idea about social action embodied in the New Nationalism re- mains the dominant idea. It has been damaged by the critique to which it has been subjected. But it remains the framework for thinking and talking about the need for action in our society since no other idea has emerged to replace it (Kuhn, 1962). Other types of action are, however, emerging, so far without a theory to explain them: local action rather than national action; private rather than governmental; nonprofessional rather than professional; pro-competi- tive rather than regulatory. In August 1982, for exam- ple, the mayor of Seattle in a talk to the National Con- ference on Government spoke in the conventional terms about government having folly two choices:. to cut pro- grams or, if that is resisted, to raise taxes. That same day, however, the Seattle newspapers reported the mayor had accepted a proposal to improve the refuse-col- lection system that would double the number of collec- tion districts in order to reduce the size of each dis- trict, in order to increase the competition among haul- ers for the work, and in order to lower the bid price to the city. In particular terms it was an action easy to describe and easy to explain. What word was there to describe it as a general strategy? There are similar, and much larger actions, being taken all through the system; again, as practical re-

258 sponses to particular problems. There is as yet no general theory. For example: · Aggregate energy use in the United States was at about the same level in 1982 as in 1972. Changes in the way we operate our industrial system, transportation system, space-heating system, and the like have broken what was once thought to be an unvarying relationship between GNP and energy consumption. A very large task was accomplished, through a very large number of indi- vidually small (and largely private) decisions, influ- enced in some respects by government. o The health care system is gradually beginning to of the message business. _ change, not through public regulation so much as through the decisions of those who pay the costs to look for new and more economical ways of curing illness and of main- taining health. · The delivery system. has been radically trans- formed. The Postal Service now handles about 20 percent _ A private system, United Par- cel Service, now handles more than half the parcel busi- ness. Taken off its political appropriation in 1970 and required thereafter to earn its revenues, the Postal Service has been transformed into an increasingly ag- gressive and service-oriented competitor; now (for bet- ter or for worse) a major advertising medium. · The reality of service, revenues, and costs in the suburbs is beginning to work a major change in the tran- sit systems of major urban regions. The conventional vehicle--the large bus with full-time driver, on regular routes and schedules, owned and operated by a regional public agency--has been giving way to a more diversified system, with smaller vehicles and part-time drivers, on flexible routes and schedules, often organized by subur- ban municipalities and owned by private operators, and simply coordinated by regional transportation-planning bodies. CEANGING IDEAS The reappraisal of the traditional system of decision making and service delivery and the thinking about new arrangements for the organization, financing, and deliv- ery of services are being driven by a set of different ideas, converging at about the same point in time. In desperate brevity, these may be identified:

259 1. The idea of decentralization, Revolution, and the sharing of power. The basic wisdom that in a period of change and uncertainty there is safety in a relatively larger number of relatively smaller decisions. The im- pact of quality circles and worker participation in the business management literature. The particular applica- tion of this to neighborhoods. 2. A powerful strain of antiprofessionalism, which now perceives ~services. as a way to disable citizens in order to manufacture an ever-expanding stream of jobs and income for those trained and certified to practice. A considerable cynicism about those proposing to do good for others, for pay A growing interest in self-help and mutual-help. 3. A growing interest in conservation and prevention; perhaps rising out of the environmental movement and its sense of a limit on resources. An interest strate- gically in reducing the demand for services; visible now, for example, in the effort to reduce the use of medical services through life-style change. 4. A ~massive. decline in public confidence in insti- tutions. A growing opposition to ~megastructures. whether in government, business, religion, or other fields. A renewed sense of the importance of family and neighborhood and other Mediating structures.. 5. A concept of Regulatory failure.--paralleling if not replacing the sense of Market failure. that in ear- lier years drove the expansion of public-sector regula- tion and administration. Ralph Nader and Common Cause helped build this attitude; but the concern about the possibility of the Hamiltonian state falling again under the control of the Hamiltonian interests was a theme throughout the reform movement that followed the Osawatomie speech (Goldman, 1952). . . . . . 6. An awareness of the need for greater productivity, enforced by the revival of competition within the domes- tic economy and the pressure of foreign suppliers; rais- ing questions about the need for improvements also in the services produced by the public sector. 7. A new set of questions about equity as those who genuinely cannot afford to pay see the services impor- tant to their welfare cut back, and begin to ask why money is spent to provide those services free to others who can afford to pay. Public managers, anxious to maintain their revenues, may also come to see low-price policies (as in transit or in public universities) as

260 unnecessary subsidies to middle-income persons, and sup- port a policy of pricing the service more fully. 8. An understanding of the revival of capacity in political institutions, especially at the state level and including the reform of state legislatures stimu- lated by the Ford Foundation and Carnegie Corporation from the 1960s on. Meanwhile, a shift in the business community toward a preference for issue-management at the national level. 9. An appreciation of the way that even large, ma- ture, bureaucratic institutions can be fundamentally changed by the forces set loose by technological and business innovations: the way UPS changed the Postal Service; the way the communications satellite broke up the broadcasting industry; the way the certificate of deposit and the money-market fund altered the savings and loans industry; the way the health maintenance or- ganization has induced doctors to reduce their use of hospitals. Next: The way the computer and laser/ video-disk changed education? 10. A growing interest, as a result, in the potential of competitive, market, or Choice strategies for stim- ulating change in public-service institutions, when change has proved difficult or impossible through the process of public administration and political voting. 11. The idea--embedded in the Boulder decision (Com- munity Communication Company, Inc. v. City of Boulder, 102 S.Ct. 842 (1982))--that municipal governments may not grant monopolies and suppress competition without fear of prosecution under the antitrust laws, simply because they are municipal governments in possession of a home rule charter or because general state law autho- rizes them (for example) to Regulate taxi service.. The Supreme Court decision has been praised by people who would like to break into what had been ~closed. mar- kets for cable television, transportation, refuse col- lection, and other city services. It has sent a chill through city governments and city officials, both ex- posed now to prosecution, and led them both to their state capitols and to Congress for laws reestablishing their immunity. 12. A recognition that some time in the 1970s, with the tax-protest referendums in the states and the elec- tion of conservative national governments both in Amer- ica and in Europe, something fundamental changed and that the traditional American liberal idea must find

261 some new and creative response (Kahn, 1981). More and more efforts are now under way to arrange these ideas into some kind of general theory, and strat- egy, that is effective and acceptable as a basis for action on the problems now facing the country. One such effort was undertaken in Congress, which began work on the problem of the deficit while the spot light of political attention was focused on the presi- dential campaign. Awe are trying to continue the tradi- tional commitment of the (Democratic) party to fairness and equity,. said Christopher J. Matthews, an aide to Speaker Thomas P. O'Neill. Cat the same time, we're acknowledging and dealing with the fiscal crisis in the country (New York Times, 1984). The Horizons report of the International City Manage- ment Association (1978) was a fairly early effort to come to grips with changing resources and a need to change the definition of public action. The initiative in 1982 by Peter Peterson, chairman of Lehman Brothers, for a means-testing of the entitlement programs had some limited success and surfaced an issue and a policy re- sponse that remains on the table for discussion. Research institutes, such as SRI International and the Rand Corporation, have been exploring the potential for ~nonservice. alternatives and benefit-based finan- cing.. With support from the Department of Housing and Urban Development, the International City Management Association has just completed a major survey and analy- sis of alternative approaches to service delivery in American cities and counties (Valente and Manchester, 1984). There has been a large, if still somewhat aimless, movement by business into public-private partner- ships.. The formation of the Independent sector. re- flects a new aggressiveness by nonprofit organizations that operate social programs as well as by those that are involved in philanthropy. The books are beyond counting: Samuel Brittan's The Role and Limits of Government (1983), most recently. - Alan Pifer, formerly of the Carnegie Corporation, is at work on a study of future directions of federal social policy for the National Conference of Social Welfare. The Organisation for Economic Co-operation and Develop- ment held a conference in 1982 on The Welfare State in Crisis, and the Ford Foundation is now beginning its

262 own rethinking of this same now-popular subject. CHANGING POLI TI CS Much of the current rethinking had begun before the turndown of federal assistance began, in the middle of the Carter administration (Shannon, 1982). But it was considerably accelerated by the recession that began that year and then by the election of a Republican na- tional administration in 1980 . . _ the policy direction taken by the new Reagan administra- tion. Through what it has done and what it has not done, the Reagan administration has provided the opportunity and the incentive for this reappraisal to develop. How- ever limited in their own success, these efforts--to eliminate the program ~dwarfs,. to shift urban policy from (as has been said) a focus on places to a focus on people, to block-grant the programs and to shift respon- sibility back to states and localities, to restrain the growth of domestic program spending, and to stimulate the private sector to take a greater initiative--have encouraged the rethinking now under way. The Policy of the current administration to cut back . and, of course, by - the domestic programs of the national government (Office of Management and Budget, 1984) has brought more sharply into focus certain advantages of a strategy that relies on a Revolution of the responsibility for action-- downward, from the national government, and outward, from government to private institutions. These seem most critical: o The public use of the private interest. . . . a strategy of levering change through the operation of markets . . . is more effective for distributing the hardship associated with change than is the process of political voting (Schultze 1976). Live rule against doing direct harm.. There is an effec- The ~harm. that is usually associated with change is politically tolera- ble if it is a second-order consequence . . . a result of forces at work, even if those forces were themselves set in motion by political action. · The decentralization imposed simply by the absence of national action has placed responsibility in institu- tions that have both a greater capacity to deal with the

263 problem of change and a tighter discipline in the use of resources. It is the state legislatures that create and re-create the systems of urban governmental organization and finance, and that make the rules that govern the major ~life-support. systems of the urban regions. And the requirements in their constitutions for a balanced biennial budget gives them an incentive for economy and for innovation not present in a Congress always tempted by the discretion it has to continue the deficit. · This de facto decentralization also moves the deci- sion making away from the national capital, where action especially of the sort that would ado direct harm. tends to be constrained by the short-term considerations en- forced by the intense media coverage and by the power of the organized interest groups. · A Revolution of responsibility will also permit the national government to concentrate its attention on those central questions that can be settled only at the national level foreign affairs and defense; the man- agement of the economy; the protection of civil and human rights; the making of basic social policy. It ~ not necessarily true that a growing complexity requires a greater concentration of authority at the center: It may be quite the opposite. A POSSIBLE STRATEGY All of the above represent the pieces that may some day be assembled into a new ~construct. for public ac- tion; one that will make it possible for this country to continue its progress toward fairness and equity while opening the way for the reform that is needed in the institutions of government and in our (in the broadest sense) public service systems. At the moment, however, the discussion is stalled. The presidential campaign failed to clarify the issues; its preoccupation with power and personality and fi- nances being perhaps as much the responsibility of the journalists as of the candidates. Probably, clarifica- tion will have to come from others, on the outside, with respect to all three major questions: What do we mean when we talk about government Doing something? What should be the role of the private sector? To what ex- tent can the urban problem be effectively handled by institutions below the national level?

264 What Government Does In the discussion about what government does, and should do, few things are as confusing as the term ~pro- viding.~ Clearly, two very different ideas are in- volved. One has to do with the policy decision that a benefit or service will be made available, to whom and at what level. The other is the actual arrangement for its organization and delivery. The first is truly the provision. The second is the production. If a government decides that a service should be pro- vided it may then also decide to produce that service itself. But, equally, it may not. It may arrange to have that service produced by others. This can be done, of course, through contracting, whereby government it- self pays for the service it has decided to provide. It occurs, as well, when government decides to provide a service simply by requiring it (as city governments com- monly provide us with clean restaurants by requiring their owners to keep them clean and by closing those that are not, the public paying only for the cost of the inspection). So: The national government provides eligible veter- ans with hospital and medical care and produces those services through its Veterans Administration medical centers. It has at times provided veterans also with a college education, but bought those educational services from a wide variety of other producers--colleges and universities, public and private, which it does not it- self own. Put another way: The essential function of govern- ment is to Make a market. for some service or public action, sometimes through a financial commitment and sometimes through regulation. Much of the confusion in our discussion about the public sector, and many of our practical problems, grow out of the tendency to think that the government that has thus Made the markets must then also serve--or, even worse, monopolize--that market. When a governmental body is both provider and produc- er its elected officials are in a dual role--responsible both for policymaking and for administration; monopoly seller to themselves as monopoly buyer; required to identify with two groups of constituents--their voters and their employees. The conflict between these roles was perfectly reflected in the comment of a county com- missioner in the Twin Cities area during the recession in 1981. She was explaining the county board's inabil-

265 ity to be more generous with general assistance, point- ing to the rising bill it was obliged to pay for health care. She was asked where the medically indigent were sent for care in her county. ~Why, to the county med~- cal center, of course,. she answered. Someone then noted that the medical center is very nearly the highest- cost facility in the metropolitan area, and that the county board could certainly get doctor and hospital care for significantly less at any number of other places. She did not disagree. She said: Abut it's our hospital.. Much of the problem . . . much of the tendency to believe that the only options are to cut services or to raise taxes, and much of the resistance to change and innovation . . . comes directly from the tendency of governments to be producer as well as provider. Or, at least, to be the sole producer. Conversely, much of the potential for change and im- provement lies in a separation of these two functions, with a new emphasis for elected off icials on their poli- cy role, and a reduction of their involvement in program operation. Elected officials, in other words, would have to acquire a new view of themselves as essentially buyers of service, open to the possibility of buying from the enterprise they own directly (which is the essence of the traditional administrative arrangement) but open as well to the possibility of buying from others, or to the possibility of doing both, in combina- tion. It is hard to see how the service-delivery system will change or improve unless and until policymakers put themselves in a position by which they can leave an operation that is performing unsatisfactorily and move to another that seems likely to perform better. This creates a real accountability, a prospect for an organi- zation that it may fail, and as a result an incentive to perform. A governmental body can move to such a strategy of competition in either of two ways: It can itself choose among competing suppliers, con- tracting with one or more, for all of the work or for part of the work, for the work itself or separately for the management of the work. It may contract with other governments or with private organizations, nonprofit or commercial. Here the vendor-selection decision remains a public and political decision. Or, it can let the selection of the supplier be the

266 decision of the user of the service, providing the re- cipient either with money or with a promise-to-pay which he or she can then take to the supplier of choice. Here the vendor-selection decision becomes a private and non- political decision. In one form or another this strategy of introducing competition--of seeing itself increasingly as a strong and skillful buyer--is now in front of every govern- mental body in every urban region. It is enormously complex, and intensely controversial. But the contro- versy itself is an indication that ideas are changing. So it is essential to have the idea discussed and, as the discussion proceeds, to avoid several serious mis- conceptions. The first misconception has to do with equity. It is important to understand that the strategy of competition among producers retains, rather than sacrifices, the essential social-policy role of government. A service does not become a private service when the governmental body decides to have it produced by a private organiza- tion, when a county board, for example, contracts for the management or operation of the county hospital, or even when it sells the hospital and buys care in the community hospital system. That service is ~privatized. when the county abandons its commitment to the medically indigent and turns them back on their own resources. The equity issue, in other words, occurs fundamentally in the question of what is provided. (There Is a strategy of privatization, in which gov- ernment withdraws as--in our terms--the provider and turns back to citizens both the decision whether some- thing shall be done and, if done, the responsibility for paying for it. What seems under way at the moment is a kind of creeping privatization, as fees and charges are gradually introduced for a variety of services on the principle, discussed earlier, of seeking payment from those who can afford it and reserving the limited public support for those who genuinely cannot. It is interest- ing that several programs are arriving at the same point from the other direction as public support--for example, for winter residential heating or for electric power--is introduced into utility services that were traditionally decided on and paid for privately.) The second misconception has to do with the purpose of contracting. It is not to substitute an ~efficient. private organization for an ~inefficient. public bu- reau. The former is not inherently more efficient than

267 the latter, and neither is likely to be efficient if allowed to become the sole source of supply. Nor is the idea necessarily to contract out. A public body may use another governmental body to produce a service. The existence of two levels of front-line local government-- municipalities and counties--in a good many metropolitan regions offers considerable potential for this arrange- ment. Or it may establish a contract relationship with a group of its own employees organized on the model of an enterprise. Such an arrangement was proposed this year to the city of Saint Paul and Mayor George Latimer by the Rand Corporation and is now being implemented. Some public school principals and some school teachers, similarly, have expressed an interest in having a con- tract relationship with their school district or school. The third misconception has to do with the standard of comparison, which should be the same for the service produced by the governmental body directly and for the service secured from others. The problems that can arise with the contract operation can arise equally within the public bureau, from the problem of corruption to the problem of service ~creaming.. All of the ap- proaches, including the public-bureau approach, should be equal ~alternatives.. Finally, the change must be given time to work. It took several decades to accomplish the transition into the larger role for the government laid out in the pro- grams of the New Nationalism. It will take several decades to make the transition to a competitive public sector. Competition, and the principle of choice from which it emerges, is central in the new kind of public sector now being debated. Somehow, if it is really to change, the public sector must find a way to create the dynam- ics--the incentives and the opportunities--that will stimulate innovative people to try out the ideas they have for doing things differently and better. This is the point of a more open, less monopolistic system. The American public wants the public sector changed. The best readings from the surveys of opinion show that the public does not want to retreat from the commitment to the high-service state (Ladd and Lipset, 1981 Ladd and Wilson, 1981). But it does want the government to perform more effectively. The problem lies--in the terms we have used here-- partly in the provision of benefits and services (the

268 means-testing of Social Security and other programs, for example), but largely in the effectiveness and efficien- cy of their production. struction and revitalization of the old public-service organizations comparable to the reconstruction and re- vitalization being forced on many of the major privately owned systems: the effort, frequently by government through statute or through the courts, to open up the railroad industry, the trucking industry, the airline industry, the banking industry, the communications in- dustry, the health care industry to the forces of compe- tition, as a way of stimulating innovation and restoring productivity. One of the interesting and important questions today is why a private sector that is being subjected to these pro-competitive policies by govern- ment is itself, with respect to the public sector and public services, so essentially protectionist. The need is for some recon- What the Private Sector Does Institutions seldom change fundamentally in the absence of pressure from the outside. And as we have seen, there is little disposition currently within the public sector to change. The variables are money and program: more of one, more of the other; less of one, less of the other. The way of doing things does not change. So the question is: What is the pressure from the outside. that might now stimulate such change? A will- ingness (if it can be created) on the part of elected officials to move to a competitive strategy on the buyer side of the public-service market will be a necessary condition for this change. But even this will will not itself create the change. For that to occur, there must also be a diverse set of competent vendors eager to ven- ture into the public-service markete And where are these to come from? Probably they will in most cases have to come from the private sector. Only a few business firms are at the moment showing much eagerness to venture into the public-service market, or even to involve themselves deeply in the question (and the controversy) about institutional change in the pub- lic sector. But more may do so. A private-sector strategy would have two dimensions to it. One would involve the major private institutions in a policy role, in the discussion about the future of

269 the public sector. Business leaders (whom John Gardner calls The great signal-givers.) would be giving signals that the need is for Spending smarter and that a com- petitive challenge to the existing way of doing things must be the strategy for change. Foundations would be financing fewer projects that curse the darkness and more that attempt to light a candle. The other dimension would involve an operational role. Business firms and nonprofit organizations, large and small, would be organizing new ventures into the public-service field, initially not so much because these could be commercially viable as because they would provide the needed leverage for change. Some thinking of this sort has begun. Perhaps the best example is in a memorandum and proposal to the management of General Hills, Inc., from its former direc- tor of strategic planning, Verne Johnson. In summary, this was his analysis: · The discontent with government performance is now at a serious level. Elected officials, unsurprisingly, have been responsive to this public mood. Public man- agers are dismayed and demoralized by this change, hope the mood is temporary, and are attempting essentially to Pride out. the storm. Their reluctance to change the nature of their operation in basic ways ensures that lower levels of spending _ translate into reductions in the level of service. · The private sector has for years been accustomed to delegating the initiative and the financing responsi- bility for social problems to government. It is con- cerned about the social programs, but uncertain that it wants to see its own role enlarged and unclear about how it might be effective. · Private roles as well as governmental roles will therefore have to change. Private institutions will have to become more active and more effective in public policy issues. Giving must increase: The average of less than 1 percent of earnings for the major firms is indefensible. Substantial efforts must be made by busi- ness to strengthen the capacity of the nonprofit organi- zations that are major producers of public services for the public sector. This can perhaps be done through private-private partnerships that blend the corpora- tions' strengths in capital and management with the strengths of the nonprofit organizations in commitment and in knowledge of the service field.

270 · This involvement will demand a new rationale. The expectation of future profits is one possible ratio- nale. Another, perhaps more practical, is for the busi- ness firm to broaden the definition of philanthropy be- yond the writing of checks, to include a businesslike venture undertaken with a less-than-competitive return on investment. Johnson's proposal was accepted. General Mills did organize (jointly with a major operating foundation in the Twin Cities area) a venture into the design and development of alternative systems for the long-term care of the frail elderly, which is now under way. What The City. Means Urban policies and urban programs need to be founded on some situation of strength. Too often, in the recent past, the municipal city has not been an adequate base of political, intellectual, or financial strength. Nor, for different reasons, have the states been. Most of- ten, in recent years, the national government has tried to be that base of strength. Now, it is less able and less inclined to provide that support. Taken as a whole, however, the urban region is itself a center of the resources needed for successful policies and programs. Much of the country's political and intellectual leadership, and much of the financial strength, is precisely in these regions, where 75 percent of the population lives. We have not built on this foundation during the period when Turban policy. was assumed to mean the Turban policy of the national government.. We can move to this base represented by the strength of the urban region, however, and probably will, as the federal government withdraws. There is, of course, a dimension of Turban policy. that must deal with the relations between and among the major urban regions. This intermetropolitan dimension will have to be the responsibility of the national gov- ernment. But many if not most of the issues of urban policy do arise on the intrametropolitan dimension with- in particular urban regions. If most of these issues could be handled effectively at that level, the national government would be in a better position to deal with urban-policy issues at the national scale.

271 Institutions for Issue-resolving Most metropolitan areas are not now well organized for intrametropolitan cooperation. Most consist of a combination of county and municipal governments that are usually overlapping, legally and politically independent of each other, frequently competing; they make deci- sions, run programs, and build projects without much coordination among themselves or by any governmental organization with jurisdiction over the region as a whole. In the 1960s and 1970s the national government in- duced the creation of a parastructure of planning coor- dination through requirements attached to the grants-in- aid going to urban local governments (Executive Order A-95). The theory was that the executive agencies of the national government would not approve requests for projects found by these review agencies to be inconsis- tent with their area-wide plans. In practice, few proj- ects were ever found to be inconsistent with area-wide plans--not surprisingly, since the area-wide agencies were usually required to be composed of the local gov- ernments submitting requests. In 1981 the executive order was withdrawn. Most of the review agencies have been cut back. Some have disappeared. Most have changed their function, becoming service agencies for the local governments. The initial effort to coordinate the intrametropoli- tan dimension of urban policy was founded on an essen- tially municipal definition of the ~city.. This ~munic- ipal. definition was politically realistic--and ineffec- tive. A new effort to assert the real and legitimate inter- est of the national government in the effective gover- nance of the urban regions should rest instead on a metropolitan definition of The city.. And the strategy for bringing into being the governmental structure or process needed to set and to implement an urban policy within a metropolitan region should be a strategy that moves through the powers of state lawmaking. It is the states, after all, that have the power to create real urban governmental structure; and of the 50 largest metropolitan areas, in which more than half the American population lives, all but 8 are wholly or substantially within the borders, and therefore within the political jurisdiction, of a single state. For the federal government this will be an exercise

272 in diplomacy, extending what states are already doing. And in this effort it should seek the support of the private sector. Private institutions are more likely than the localities to understand--as did the organizers of the Town Meeting for Tomorrow in Hartford, Connecti- cut, in 1964 (and the Kellogg Company executives in Battle Creek, Michigan, in 1982)--that the competition most critical for their success is competition among the metropolitan regions, not between the municipalities within a region. Institutions for Issue-raising The effort to strengthen the system of governance at the state and local level should recognize that the gov- ernmental institutions for issue-resolving will be only as effective as the institutions in an urban region that perform the function of issue-raising. Because these will in most cases be nongovernmental (the newspapers, local magazines, radio and television stations, research and policy studies organizations, advocacy groups, dis- cussion clubs), their creation and sustenance will de- pend on the understanding and support they can secure from the private sector. Many will be new and nonprofit organizations, often citizen based and specializing in the effort to understand the problems and opportunities of the region and to suggest what should be done about them. It is dangerous work--raising the questions that local policymakers would prefer not to see raised. It can seldom be done by business firms (especially by chief executives) or by foundations directly. PROSPECTS We do seem to be going through a basic change in the conceptions of government, of the private sector, and of the process of social action that took form about 1910. The rethinking that produced that conception called the New Nationalism took perhaps 30 years. If we set the beginning of the current rethinking in the 1960s, we would seem to be, as of 1984, just past half-way along. Clearly no new conception has crystallized yet. Much of the activity is still a tearing down of the structure of preexisting ideas. Some of the materials of what may be the new structure are appearing, but they have yet to

273 be assembled. So, of course, there is no new ~osawatomie speech. yet being given. Perhaps it is a comment on the strength of the traditional ideas that we tend still to look to politics for this speech . . . for this leadership. If the need is now for a reconstruction of the institutions of the public sector, perhaps the initiative will come not from a political figure but from someone or from some organization somewhere in the private sector. Per- haps our tendency still to look to the candidates for president is itself a symptom of how little our rethink- '~y ~~ come co grips warn One possibility that for the adaptation now required in our institutions the key con- cepts will have to be something other than governmental, national, and executive e Our system of political reporting still focuses heavily on, and reinforces, precisely those three con- cepts. But it is beginning to adapt. For some years now Neal Peirce has been covering state and local--and private--issues and actions successfully on a national basis (though his column does not appear in the leading Washington newspaper). National newspapers, and the emergence of new satellite-based national ~networks. of television programming, are gradually forcing local newspapers and local broadcast stations away from the coverage of national and international affairs, where they are now at a marked disadvantage, and toward the coverage of their own communities in which they retain a competitive advantage. One possibility, frequently raised, is that a revival of economic growth will relieve the pressures on govern- ment revenue and will permit a refunding of the tradi- tional system of benefits and services. (Or that, even without a growth in the underlying economy, a shift to a sales or value-added tax at the national level might so increase government revenue as to permit a restoration of earlier levels of spending.) Would this not erode the interest in change and in fact make the ~adaptation. unnecessary? It might. Certainly a flow of new revenue would re- move some of the pressure on elected officials to think about new and different ways of doing things. The ques- tion is whether this increase in revenue for domestic (and urban) programs is really likely, either from eco- nomic growth or from a shift to a consumption-based tax, given international competition and the obligations of the national government in other areas, which are forc-

274 ing policymakers in Washington toward a three-part strategy for coping with the projected deficit: cuts in defense spending, cuts in domestic spending, and tax increases. Even if it did, however, two problems would remain. One is the reality of change, even (or especially) in a growing economy, and the question whether change can best and most easily be made through a process of polit- ical-governmental decision. This is the essence of the debate about an industrial policy. The other is the question of effectiveness and of values: The avail- ability of more money for medical services is likely to intensify, not to diminish, the questions about change in that system; and additional revenues that improve neither the relationship between teachers and adminis- trators nor the relationship between teachers and stu- dents may not diminish, either, the questions about change in education. What is probably needed next, more than anything, is a broad discussion throughout the country that looks directly at the possibility that we are indeed moving to a new and different conception of governance; that sharpens the fundamental issues involved; and that fo- cuses on the incentives and opportunities that need to be opened up to speed the introduction of the new and different ways of doing things, whatever these may be. In such a disciplined process of thinking-through this problem, in the public sector and in the private, it ought to be possible to address constructively and creatively questions both about what government can and should provide and about what government can and should produce, and to do this in a way that reconciles the need both for equity and for effectiveness and effi- ciency in the system. REFERENCES Brittan, S., ed. 1983 The Role and Limits of Government: Essays in pal iti Cal Economy . Minnesota Press. Bureau of the Census 1984 Population of the Largest Metropolitan Areas. Washington D.C.: U.S. Government Printing Office. ^ Minneapolis: University of

275 Goldman, Eric F. 1952 Rendezvous With Destiny, A History of Modern American Reform. New York: Alfred A. Knopf. International City Management Association 1979 . . . New Worlds of Service. Washington, D.C.: International City Management Associ ation. Kahn, Alfred 1981 Can liberalism survive inflation? The Economist 278:21. Kuhn, Thomas S. 1962 The Structure of Scientific Revolutions. Chicago: University of Chicago Press. Ladd, Everett Carl, and Lipset, Seymour Martin 1981 Public opinion and public policy. In Peter Duignan and Alvin Rabushka, eds., The United States in the 1980s. Palo Alto, Calif.: Stanford University. Ladd, Helen, and Wilson, Julie B. 1981 The Message of Proposition 2 1/2. Paper for the John F. Kennedy School of Government, Cambridge, Mass. New York Times 1984 Democrats accept plan to reduce deficits. Reprinted in the Minneapolis Tribune, March 21, 1984. Office of Management and Budget 1984 Budget of the United States Government FY . 1985. Washington, D.C.: Printing Office. Roosevelt, Theodore 1910 The New Nationalism. Company. U.S. Government New York: The Outlook Schultze, Charles L. 1977 The Public Use of the Private Interest. Wash- ington, D.C.: The Brookings Institution. Shannon, John 1981 Statistical appendix to accompany remarks to the Citizens League, January 9, 1981. U.S. Advisory Commission on Intergovernmental Relations, Washington, D.C. C.F., and Manchester, L.D. Rethinking Local Services; Examining Alterna- tive Delivery Approaches. Management Informa- tion Service Report No. 12. Washington, D.C.: International City Management Association. Valente, 1984

276 Yankelovi ch, Daniel 1977 Emerging Ethical Norms in Private and Public Li fe. Paper f or a seminar at Columbia Uni versity, New York. -

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