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PAPERBACK list:$45.25 Web:$40.73 add to cart Rights & Permissions Free Resources Display this book on your site! Related Titles Where the Weather Meets the Road: A Research Agenda for Improving Road Weather Services NCHRP Web Doc 1 Smoothness Specifications for Pavements: Final Report Other Related Titles NCHRP Web Doc 8 Highway Maintenance Quality Assurance: Final Report (1997) Transportation Research Board (TRB) Web Search Builder Use this book's key terms to search within this book, across our collection, or across the Web. Skim This Chapter Skim this chapter and use this chapter's key terms to search within this book. Reference Finder Paste in your own text to find books that relate to your topic. Page 125   E-mail  Facebook  Digg  Stumble  Twitter More Page 125 Front Matter (R1-R2) Contents (R3-R4) 1 Introduction (1-6) 2 Results of Literature Review (7-36) 3 Results of Agency Surveys (37-58) 4 Development of Prototype QA Program (59-88) 5 Investigation of Highway Maintenance QA and Long-Term Performance of Highway Facilities (89-116) 6 Development of Implementation Manual (117-120) 7 Conclusions and Recommendations (121-124) References (125-128) Appendix A (129-188) Appendix B (189-223)

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REFERENCES Afferton, K.C., J. Freidenrich, and R.M. Weed. 1992. "Managing Quality: Time for a National Policy," Transportation Research Record No. 1340, Transportation Research Board, Washington, D.C., pp. 3-39. American Association of State Highway and Transportation Officials (AASHTO). 1987. AASHTO Maintenance Manual, Washington, D.C. American Society for Quality Control (ASQC). 1983. "Glossary and Tables for Statistical Quality Control," Milwaukee, Wisconsin. Burke, C.A. 1984. "Trends and Countertrends In Maintenance Management Systems," Transportation Research Record No. 951, Transportation Research Board, National Research Council, Washington, D.C., pp. 1-5. Chantereau, P. 1990. "New Approach for Improvement of Highway Maintenance in France," Transportation Research Record No. 1276, Transportation Research Board, Washington, D.C., pp. 103-108. Cumberledge, G., C.A. Wilson and G.L. Hoffman. 1995. "Integration of Management Systems for Maintenance Activities," Proceedings of the Seventh Maintenance Management Conference, Transportation Research Board, Washington, D.C. Day, D.S. and B.D. Martin. 1990. "Overview of Saskatchewan's Maintenance Management Information System," Transportation Research Record No. 1276, Transportation Research Board, Washington, D.C., pp. 15-20. Devor, R.E., T. Chang, and J.W. Sutherland. 1992. Statistical Quality Design and Control: Contemporary Concepts and Methods, New York City, New York. ERES Consultants, Inc. 1995. Development of a Pavement Condition Analysis Methodology: Final Report, Research Report Prepared for the Illinois DOT, 55 pp. Federal Highway Administration J;HWA). 1991. Bridge Inspector's Training Manual, Washington, D.C. Federal Register. 1993. Rules and Regulations, Volume 5S, No. 229. Fwa, T.F. and K.C. Sinha. 1986. "A Study of He Effects of Routine Pavement Maintenance," Transportation Research Record No. 1102, Transportation Research Board, National Research Council, Washington, D.C. 125

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Greenhorne & O'Mara, Inc. 1993. Quality Improvement Resource Guide-Engineering a Quality Future in Transportation, Federal Highway Administration, Washington, D.C. Greitzer, M.S. 1977. "Role of and Need for Maintenance Feedback," Transportation Research Record No. 613, Transportation Research Board, Washington, D.C., pp. 59-61. Harmon, R.B. and W.C. Grenke. 1990. "Makings of an Effective Maintenance Management System," Transportation Research Record No. 1276, Transportation Research Board, Washington, D.C., pp. 21-27. Hyman, W.A., A. Dan Horn, O. Jennings, F. HejI and T. Alexander. 1990. "Summary of Research on Data Collection Systems for Maintenance Management," Transportation Research Record No. 1276, Transportation Research Board, Washington, D.C., pp. 59-61. Hyman, W.A. and R.M. Alfelor. 1995. "Field Testing and Evaluation of Innovative Technologies for Maintenance Data CoDection," Proceedings of Seventh Maintenance Management Conference, Transportation Research Board, Washington, D.C. Iowa Department of Transportation (DOT). 1993. Maintenance Quality Evaluation FY '93, Highway Division, Office of Maintenance. Kardian, R.D. and W.W. Woodward, Jr. 1990. "Virginia Department of Transportation's Maintenance Qualibr Evaluation Program," Transportation Research Record No. 1276, Transportation Research Board, Washington, D.C., pp. 90-96. Knouse, S.B. 1995. The Reward and Recognition Process in Total Quality Management, ASQC Quality Press, Milwaukee, Wisconsin. Kopac, P.A. 1991. "Q&A: How to Conduct Questionnaire Surveys," Public Roads, pp. 8-15. Kulkarni, R.B. and C.J. Van Till 1984. "Manual for He Selection of Optimal Maintenance Levels of Service," NCHRP Report 273, Transportation Research Board, National Research Council, Washington, D.C. Leslie, A., A. Gibson, and A.P. Cundiffe. 1968. "The Ontario Approach in Maintenance Management," HRB Special Report 100: Maintenance Management, Highway Research Board, National Research Council, Washington, D.C. MacLean, G.E. 1993. Documenting Qualilyfor ISO 9000 and Other Industry Standards, American Society for Quality Control (ASQC), Quality Press, Milwaukee, Wisconsin. Markow, M.J., F.D. Harrison, P.D. Thompson, E.A. Harper, W.A. Hyman, R.M. Alfelor, W.G. Mortenson and T.M. Alexander. 1994. '`Role of Highway Maintenance in 126

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Integrated Management Systems," NCHRP Report 363, Transportation Research Board, National Research Council, National Academy Press, Washington, D.C. Markow, M.J., and W.A. Hyman. 1995. "Highway Maintenance and Integrated Management Systems," Proceedings of the Seventh Maintenance Management Conference, Transportation Research Board, Washington, D.C. Maslin, W., L. Stephens, and J. Arnoult. 1993. "Quality Assurance for Local Governments," Report No. FHWA~ 83-1, Federal Highway Administration, Washington, D.C. Miller, C.R. 1989. "Indicators of Quality in Maintenance," NCHRP Synthesis of Highway Practice 14S, Transportation Research Board, Washington, D.C. Miller, G.L. and L.L. Krum. 1992. The Whats, Whys, and Hows of Quality Improvement, ASQC Quality Press, Milwaukee, Wisconsin. Newman, R.B., Garmong, J.E., and H.P. Hatry. 1991. "Maintenance Contracting," NCHRP Report 344, Transportation Research Board, Washington, D.C. O'Brien, L.G. 1989. "Evolution and Benefits of Preventive Maintenance Strategies," NCHRP Synthesis of Highway Practice 153, Transportation Research Board, Washington, D.C., 69 pp. Pennsylvania DOT. 1994. Procedures and Guidelines, Publication No. 289, Harrisburg, Pennsylvania. Peterson, D.E. 1987. Pavement Management Practices, NCHRP Report 135, Transportation Research Board, National Research Council, Washington, D.C. Roy Jorgenson Associates. 1972. "Performance Budgeting System for Highway Maintenance,)' NCHRP Report 131, Transportation Research Board, Washington, D.C. Satisfaction Management Systems (SMS). 1994. Maintenance Division 1994 Business Planning Survey Statewide Report, Minnetonka, Minnesota, 110 pp. Sinha, K.C., T.F. Fwa and I.M. Mouaket. 1990. 'mew Tools and Techniques for Highway Maintenance Management," Transportation Research Record No. 1276, Transportation Research Board, Washington, D.C., pp. 28-36. Ste~n-Hudson, K.E., R.K. Sloane, M.C. Jackson and A.~. Bloch. 1995. "Customer-Based Quality in Transportation, Final Report," National Cooperative Highway Research Program, Transportation Research Board, National Research Council, Washington, D.C., Il5 pp. 127

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Zaniewski, J.P. and M.J. Wiles. 1990. "Computer-Aided Maintenance Management,' Transportahon Research Record No. 1276, Transportation Research Board, Washington, D.C. pp. 52-57. 128

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