troubleshooters and one-on-one tutors for fellow students, teachers and even school principals" are popping up across the nation.38

B.4.1 ACM Code of Ethics

The ACM Code of Ethics and Professional Conduct is designed as a guide for computer professionals.39 The code is very pragmatic and necessarily has an information technology literacy component. Moreover, it reflects the expectation that ACM members not only remain technically competent themselves but also contribute to the technical education of others. Although the code has little information about specific technological competencies, it does require that members conduct their lives in a way that respects the copyright, privacy, and other ethical aspects of technology and digital information that they encounter in their work.

B.4.2 On- and Off-the-Job Training

The skills for learning about e-mail, voice mail, "netiquette," and the impact of electronic communication on an organization are often taught in-house. The advantage is that curricula can be customized to the particular needs of the organization. For example, Kinko's information technology training needs are satisfied by extensive on-the-job training and a 2-hour course that teaches the basics of files, disk storage, hierarchies, directories, removable media, and networks, in a Windows or Macintosh environment.

A number of private companies, such as CompUSA ( and New Horizons (, offer information technology training courses for the employees of large organizations and individuals. For example, CompUSA "offers computer training for the corporate client as well as the general public. It specializes in the programs that people use at home and in the office. Classes are generally offered six days a week and twice a week during the evenings. There are over 150 CompUSA Training Centers located nationwide with several new Training SuperCenter Plus sites opening in greater metropolitan areas. The new centers specialize in Novell software, project management software, Visual Basic, Lotus Notes, and Microsoft Access."


Elizabeth Heilman Brook. 1998. "Whiz Kids Are Given a Chance to Teach Their Stuff," New York Times, April 23. Available online at <HtmlResAnchor>.


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