Below are the first 10 and last 10 pages of uncorrected machine-read text (when available) of this chapter, followed by the top 30 algorithmically extracted key phrases from the chapter as a whole.
Intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text on the opening pages of each chapter. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.
Do not use for reproduction, copying, pasting, or reading; exclusively for search engines.
OCR for page R5
Contents Managing Innovation in Services ...... James Brian Quinn and Bruce R. Guile Services Technology and Manufacturing: Cornerstones of the U.S. Economy James Brian Quinn Pictures and Parts: Delivering an Automated Automotive Parts Catalog ............... Frederick A. Fellowes and Donald N. Frey Custodial Package Tracking at Federal Express Car! Nehis Electronic Automation at the New York Stock Exchange Christopher Keith and Alian Groggy Using Technology for Competitive Advantage: The ATM Experience at Citicorp Paul F. Glaser Operations Research and the Services Industries Richard C. Larson Cellular Mobile Telephone Services John H. Davis . . . Modern Bridge Construction and Engineering Services Juan A. Murillo . 36 . 57 . 82 108 · ~ 15 i .165
OCR for page R6
V1 Professional Services Firms and information Technology: Ongoing Search for Sustained Competitive Advantage Thomas H. Dooriey, Alison Gregg, and Christopher Gagnon Advisory Committee Contributors Index CONTENTS 175 .195 197 .201
OCR for page R7
OCR for page R8