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To Err Is Human: Building a Safer Health System (2000)
Institute of Medicine (IOM)

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. "4 Building Leadership and Knowledge for Patient Safety." To Err Is Human: Building a Safer Health System. Washington, DC: The National Academies Press, 2000.

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ness and Other Communication Disorders," Statement by Dr. James E Battey, Jr., Director, National Institute of Deafness and Other Communication Disorders, www.nih.nidcd/about/director/openstate00.htm

18. Fiscal Year 2000 President's Budget request for the National Institute of Nursing Research," Statement by Dr. Patricia A. Grady, Director, National Institute on Nursing Research, www.nih.gov/ninr/openingstatement99.htm.

19. Margaret Keyes, AHRQ Center for Quality Measurement and Improvement, presentation to Subcommittee on Creating an External Environment for Quality of the IOM Quality of Care in America Study, June 15, 1999.

20. Justification for Budget Estimates for Appropriations Committees, Fiscal Year 2000. Agency for Healthcare Research and Quality, Rockville, MD. http://www.AHRQ.gov/news/cj2000/cjweb00.htm.

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