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Internet Counts: Measuring the Impacts of the Internet
Appendix C
Indicators of Internet Impacts
INDICATORS RELATED TO THE ENVIRONMENT FOR INTERNET USE
Supportive Economy and Infrastructure
GNP per capita
number of telephones
number of telephones per capita
indicators of penetration of telephone service in rural areas
indicators of penetration of electrical power in rural areas
density of population in rural areas
percentage of population in urban areas
indicators of the strength of markets for personal computers, modems, and related technologies
Policy and Regulatory Environment
estimated cost, time, and rate of success in establishing an ISP
estimated cost, time, and rate of success in establishing an ISP account
nondiscriminatory access to Internet service
modem and/or computer tariff
waiting time for a telephone line
cost for installation of a telephone line
waiting time for a leased line
cost per minute to access points of presence (POPs)
commercial availability of modems and computers
local service for modems and computers
INDICATORS OF INTERNET SUPPLY QUANTITY OF INTERNET SERVICE
total number of ISPs
total bandwidth to outside country (kilobytes/second)
total number of modems connected to ISP servers for dial-up access
total number of leased lines to customers
total number of POPs
total number of secondary-city POPs
percentage of population within local calling area of POP
Quality of Internet Service
percentage of send failures (messages that fail to reach their destination)
average delivery time of e-mail/data transfer from each ISP to every ISP
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Internet Counts: Measuring the Impacts of the Internet
Appendix C
Indicators of Internet Impacts
INDICATORS RELATED TO THE ENVIRONMENT FOR INTERNET USE
Supportive Economy and Infrastructure
GNP per capita
number of telephones
number of telephones per capita
indicators of penetration of telephone service in rural areas
indicators of penetration of electrical power in rural areas
density of population in rural areas
percentage of population in urban areas
indicators of the strength of markets for personal computers, modems, and related technologies
Policy and Regulatory Environment
estimated cost, time, and rate of success in establishing an ISP
estimated cost, time, and rate of success in establishing an ISP account
nondiscriminatory access to Internet service
modem and/or computer tariff
waiting time for a telephone line
cost for installation of a telephone line
waiting time for a leased line
cost per minute to access points of presence (POPs)
commercial availability of modems and computers
local service for modems and computers
INDICATORS OF INTERNET SUPPLY QUANTITY OF INTERNET SERVICE
total number of ISPs
total bandwidth to outside country (kilobytes/second)
total number of modems connected to ISP servers for dial-up access
total number of leased lines to customers
total number of POPs
total number of secondary-city POPs
percentage of population within local calling area of POP
Quality of Internet Service
percentage of send failures (messages that fail to reach their destination)
average delivery time of e-mail/data transfer from each ISP to every ISP
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Internet Counts: Measuring the Impacts of the Internet
average delivery time of messages
average time to check an empty mailbox
mean connect speed of subscribers
call failure rates for ISPs (the percentage of calls that fail to connect to the Web)
number of members in an information industry association or ISP association
number of ISPs offering full Internet service
percentage of nonprofit ISPs
number and percentage of profitable ISPs
prices charged by ISPs for Internet access
total funds invested by ISPs in expansion
total ISP revenue
Sustainability
number of foreign- and domestic-owned ISPs
number of local technical staff
number of ISPs offering user training
number of institutions that monitor their own traffic, use, and number of hits on pages
average number of years of schooling of adult population
literacy rate
number of information technology courses offered in universities
average salary of Web designers and other ISP employees
percentage of ISPs offering Web hosting, Web design, and other services
ratio of national, regional, and international traffic to total traffic (both coming into and going out of the country)
number of home pages on domestic servers
ratio of national, regional, and international participation in listserves and news groups
INDICATORS OF INTERNET USE
total number of subscribers by category of user
average number of workstations per subscriber
average number of people with access per workstation
rate of change in the number of subscribers
turnover rate
total traffic (kilobytes per day)
total connect time per day
total number of e-mails per day
average subscriber connect time
average subscriber connections per day
number of subscribers using leased lines
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Internet Counts: Measuring the Impacts of the Internet
Internet use for:
communication
downloading software
interactive discussions
noninteractive discussions
use of another computer
real-time audio or video
searches for product/service information
purchases based on Web information
searches for company/organization information
searches for other information on the Web
browsing/exploring
seeing what is new at a favorite Web site
business purposes
percentage of users who connect from their own homes
percentage of users who connect from an office
percentage of users who connect from both home and office
percentage of users who connect from an Internet cafe or business center
Costs of Internet Use
price elasticity of demand
fees paid to an ISP for leased-line, dial-up service, and other services
installation fee(s)
fees (fixed and/or usage dependent) paid to the telephone company
price of a phone call per minute to connect with the ISP
costs to the organization of Internet training courses and staff salaries paid during training
INDICATORS OF IMPACTS ON FORMAL ORGANIZATIONS
Perceived Benefits of the Internet
number of messages/transactions to/from/by an organization per day that are domestic versus regional versus international in source or destination
reported relative importance of the Internet versus other means
cost savings on communications
time savings on communications
ratio of Internet to other channels in obtaining information
percentage of an institution's dissemination through the Internet
percentage of total public information made available through the Internet
number of Web server hits or requests fulfilled per month from domestic versus regional versus international sources
number of electronic newsletters or bulletins produced
number of subscribers to newsletters and/or bulletins
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number and percentage of people trained in using the Internet
number and percentage of subscribers with a LAN
number of top/middle/lower-level users in an organization with access to the Internet
relative importance placed on the Internet by top/middle/lower-level staff
number of networks and "virtual organizations" of which an institution is a member
investments in computer and other telecommunications facilities
approximate number of users who (1) use e-mail, (2) "surf," (3) maintain own (individual or organization) home page, and (4) use an Intranet
presence of a distinct information strategy as part of an organization 's overall organizational strategies and plans
Organizational Decision Making
change in number of people involved in an institution's decisionmaking
relative importance of the Internet versus other means of gathering data and information in decisionmaking
INDICATORS OF SECTORAL IMPACTS
Sectoral Use and Diffusion of the Internet
total number of subscribers per sector
increase in the number of subscribers per sector
percentage of Internet use per sector for (1) e-mail, (2) "surfing," (3) maintaining a (individual or organization) home page, and (4) use of an Intranet
number of subscribers in primary city and secondary cities
INTERNET IMPACTS ON SECTORS AND THEIR RELATED DEVELOPMENT GOALS
Education
number of schools/universities with Internet access
number of students with Internet access
average time of student access
number of teachers with Internet access
number of training courses on the Internet offered to teachers
quality of training courses on the Internet offered to teachers (accreditation)
number of new courses offered since the Internet was introduced
number of schools/universities utilizing distance education via the Internet
number of courses that supplement conventional teaching methods with distance education or other Internet-dependent technologies
number of students enrolled in distance education
number of nonuniversity institutions offering distance education
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ratio of job placement of students with Internet experience/training in school to overall placement
ratio of average starting salaries of individuals with Internet experience/training in school to overall starting salaries
number of scholars/researchers attracted to a university/country (in part) because of Internet access
Private Sector
rates of participation of African firms in international markets
rates of participation of foreign firms in African markets
numbers of Web pages providing information on a market
numbers of persons communicating about a market on the Internet
volume of transactions in a market using the Internet
number (percentage) of chambers of commerce with Internet access
number (percentage) of other business organizations with Internet access
number of small and medium-sized enterprises with Internet access
number of small and medium-sized enterprises posting products and prices on the Internet
rate of change in the value of an enterprise's exports (imports) since acquiring Internet access
rate of change in the value of a country's exports (imports) since acquiring Internet access
rate of change in the value of a firm's exports since acquiring Internet access
number of companies reporting growth since availability of the Internet
number of firms engaged in electronic commerce
value of sales via the Internet
funds allocated by private companies to Internet-related training
growth rates of private telecenters that provide Internet services
Government and Civil Society
number of ministries/departments with a presence on the Web
number of ministries/departments with e-mail reply addresses on the Web
quality of Web site content in the above-described classes of Web sites
percentage of ministries/departments who use it for dissemination of information about governmental actions or policies
number of political parties with a presence on the Web
Internet access to government policy papers and pending and existing legislation and regulations
number of organizations using Internet networks, user groups, etc., to influence government
number of list servers, news groups and conferences holding on-line discussions of public policy issues
number of NGOs with Internet access
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number of publicly-available sites with free or low-cost Internet access, such as kiosks, post offices, community centers, or libraries
number of independent sources of information and news provided via the Internet
number of newspapers, radio stations, and TV stations using the Internet to collect news
number of newspapers, radio stations, TV stations, and other media with Web sites
percentage of domestic and foreign readers
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