Contracting for Bus and Demand-Responsive Transit Services A Survey of U.S. Practice and Experience: Special Report 258 (2001) / Chapter Skim
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Appendix D: Tabulations of Responses to Survey Part 2
Appendix D: Tabulations of Responses to Survey Part 2
Pages 196-206
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From page 196... ...
T A B L E D - 2 Number of Systems Reporting Contracted Service by Type of Service Type of Service Responding Systems Bus DR Ferry Commuter rail Total responding systems with contracted service 77 123 144 NOTE: Some systems contract for more than one service.
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From page 197... ...
If so, please check off the areas that you monitor. Areas Monitored for Overhead Cost Responding Systems Contract administration National Transit Database reporting Vehicle inspection Maintenance Driver instruction Cash counting Operations management Internal audit Dispatch Liability Street supervision Accounts payable Workers compensation Depreciation Human resources Other Total responding 52 51 50 49 36 35 31 28 26 25 23 19 18 11 11 11 144
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From page 198... ...
Responding Systems Area Large Minor Neither/ Some Large Problems Problems Depends Benefits Benefits Operating costs 4 9 14 58 48 Cost-efficiency 3 12 8 68 45 Amount of service 5 10 40 33 38 Labor-management relations 4 14 50 24 25 Labor productivity 3 19 40 42 18 Ridership 2 7 60 46 9 Time demands on staff 12 32 38 22 22 Service quality 10 41 29 42 12 Employee morale 1 27 68 15 9 Accidents 7 13 81 18 4 On-time performance 13 38 47 28 5 Contract disputes 8 34 60 8 6 Customer service 17 51 23 29 10 Employee turnover 15 31 50 13 3 Workforce retention 20 32 37 11 9 NOTE: Each respondent was asked to check one response per area.
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From page 199... ...
T A B L E D - 7 Question 6, Part 1: Please describe the negative effects of contracting in more detail below. Negative Effects Responding Systems Limited control Quality/customer service Contractor issues Communication Turnover/low wages Need to monitor Personnel issues Public/political issues Diminishing returns Union issues Total responding NOTE: Written answers were coded into categories by the committee.
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From page 200... ...
Responding Systems Fully met Partially met Did not meet Total responding 79 54 139 T A B L E D - 1 0 Question 7, Part 2: If contracting did not meet or only partially met your expectations, please explain in more detail. Why Contracting Fell Below Expectations Responding Systems Contractor issues Service quality/customer service Benefits not fully realized Not enough control Too few bidders Personnel issues Total responding 23 23 13 4 49 NOTE: Written answers were coded into categories by the committee.
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From page 201... ...
T A B L E D - 1 2 Questions 9 and 14: What year did your agency first begin contracting for fixedroute bus or demand-responsive services? Year Began Contracting Bus OR Other Percent 1980 and prior 18 21 0 21% 1 981-1 985 1 8 1 9 0 20% 1 986-1 990 1 3 22 0 1 9% 1 991-1 995 1 3 39 1 29% 1 996-2000 1 1 1 0 0 1 1 % Total responding 73 111 1 100%
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From page 202... ...
How Services Obtained Bus OR Other Percent Competitive bidding 36 57 1 47% Negotiated procurement 10 22 0 16% Combination 27 32 0 30% Other 4 9 0 7% Total responding 77 120 1 100%
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From page 203... ...
Reason for Not Contracting Major Reason ImportantFactor MinorFactor No Factor Maintain control 33 18 9 27 Not cost-effective 22 25 6 34 No reason to change 18 23 9 37 Lack of qualified firms 11 9 9 58 Board direction 10 10 5 62 Union contract 7 9 4 67 Section 1 3c prevents 8 5 4 70 Too few bidders 7 6 0 74 Proposed bids too high 6 3 1 77 State laws limit ability O 2 1 84
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From page 204... ...
Responding Systems Yes No Total responding 30 63 93 T A B L E D - 1 9 Question 20, Part 2: Why did you stop contracting? Why Stop Contracting Responding Systems Regain control Improve service quality Cost savings in house Contractor issues Contractor opted out Escalating costs Few qualified contractors Internal changes Other Total responding 6 6 6 4 3 2 3 30 TAB LE D-20 Question 21: If you had to do it all over again, and the choice were solely yours, would you contract for transit services now?
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From page 205... ...
Responding Systems Direct control System in place works Service quality Collaboration with union Too many problems Few qualified contractors Not cost-effective Total 12 13 8 2 6 8 40
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