Second Review of a New Data Management System for the Social Security Administration (1979) / Chapter Skim
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6. Human Factors
6. Human Factors
Pages 34-37
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From page 34... ...
While the capabilities and expense of modern data processing and telecommunications facilities might distract attention from human factors issues, the success or failure of the future process will turn on human factors. If a claims representative working with a client in 34
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From page 35... ...
Human factors design contributes to the overall effectiveness of a system, primarily by ensuring that people interface efficiently with it and with one another. The fort of interaction with the system should not become a barrier to such human interactions as those between a claims representative and a client.
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From page 36... ...
Thus, the SSA needs to adopt an acquisition strategy that gives vendors a chance to respond with maximum design flexibility, while making sure that the critical human factors issues are fully considered. Highly detailed human factors requirements might be viewed by some as unnecessary constraints on vendors in their development of designs for the future system.
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From page 37... ...
The panel notes, however, that because the human factors problems related to the future process cannot all be studied in a laboratory facility, the GAS plans for the coming year call for some human factors tests to be made in operational field offices. The essential point is that employee and client attitudes and perceptions not readily captured in a laboratory may be critical to the success of the future process.
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