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Executive Summary
Pages 1-8

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From page 1...
... , maintain correct records of earnings, receive and establish claimant applications for benefits and assemble the evidence to prove eligibility, adjudicate retirement and survivors insurance claims, determine the amounts of benefits payable, forward disability insurance claims to cooperating state agencies, provide the information necessary for each citizen to understand his or her rights and obligations under the program, certify benefit payments to the U.S. Department of the Treasury s disbursing centers, maintain beneficiary records, and collect overpayments and debts.
From page 2...
... . Reflecting a capital investment of $500 million, the SMP included two major changes in the SSA's operational computer environment: data were moved from 700,000 reels of magnetic tape onto direct-access on-line magnetic disk storage, and some functions were transitioned from batch style to an on-line interactive style delivered at computer terminals throughout the country.
From page 3...
... The SSA's current intent to use a commercial hot site provides only for processing a small subset of the normal workload in the old-style batch-only environment using backup reserve copies of the agency's master files stored offsite on magnetic tape. The present arrangement cannot support the agency's 25,500 on-line computer terminals, nor will it allow for use of the SSA's modernized claims system; it would also cut off support of the teleservice and other sites.
From page 4...
... plan for the orderly introduction of new services consistent with available personnel and budgetary resources. The following specific actions would be a part of such a process: Institute regular senior management review of actual quality delivered.
From page 5...
... Users should have single-session access to all needed ciata for each case and to all editing and processing capability that is required to perform completely all programmatic functions, including updating the database. In large extent the SSA has automated individual data processing tasks as they happen to derive from prior batch program runs, whereas the future will require that it automate overall information processes from initial data input through final output.
From page 6...
... Moving toward a more integrated work environment for SSA personnel raises two collateral issues that must be considered as essential aspects for consideration in planning and implementing advanced architectures. While the SSA has carefully installed security safeguards of various kinds to protect its database and its physical facility at the NCC, the computer and network security aspects of extensive on-line integrated services are quite different in nature and detail.
From page 7...
... . In regard to these two points, we recommend that: The Social Security Administration study and inventory its technological base with the view toward establishing the relevance and candidacy of promising new technologies to its systems and needs, identify opportunities to exploit them to reduce costs and enhance services, and incorporate the results of such studies and examinations into revised editions of its Agency Strategic Plan.


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