Systems Modernization and the Strategic Plans of the Social Security Administration (1990) / Chapter Skim
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Appendix D: Letter Report to Dorcas R. Hardy, without Attachments
Appendix D: Letter Report to Dorcas R. Hardy, without Attachments
Pages 75-80
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From page 75... ...
Hardy Commissioner Social Security Administration Department of Health and Human Services 6401 Security Boulevard Baltimore, Maryland 21235 Dear Commissioner Hardy: April 3, 1989 Office Location: Hams Building 2001 Wisconsin Avenue, N.W. The Department of Health and Human Services has contracted with the National Academy of Sciences - National Research Council to review the Social Security Administration's Systems Modernization Plan and its Agency Strategic Plan.
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From page 76... ...
Given the rather low overall availability of on-line services to its employees in the facilities we visited, we expect that further improvements in operating efficiency and service levels will result as the use of automation reaches deeper and more comprehensively into the agency. Although factors other than automation have undoubtedly contributed to improving SSA's service, the above figures lead us to conclude that the improved technology base including increased ADP and data transfer capacity has been a key factor.
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From page 77... ...
days days · Post annual wage reports 48 months 5 months · Process an RSI claim 30 days 20 days WORKFORCE · Total employees 80,000 65,000 INFORMATION TECHNOLOGY · Computer capacity 50 MIPS 400 MIPS · Terminals installed 4,200 25,500 · Network down time - 11% 2.2% · Online transactions 400,000 7 million WORKLOAD · Number of beneficiaries 35.3 million 40 million · Post-entitlement actions 64 million 75 million (1984) · SSNs issued/replaced 10 million 23 million · Earnings records posted 193 million 255 million (1984)
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From page 78... ...
Although we recognize that adding mainframe capacity is not the only way to meet capacity requirements, we realize that often it is the fastest and sometimes the least expensive alternative. In addition, in 1982, it is likely that the adoption of a strategy using an IBM-compatible hardware and software architecture presented the least technical risk to the agency, an approach that fit with the SMP strategy of adopting proven technologies.
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From page 79... ...
In this regard, we support SSA's developing approach to strategic management which, when fully operational, should provide the vehicle for integrating systems, identifying priorities and managing resources. We would expect that efforts to develop a modernized information architecture, as envisioned in the Agency Strategic Plan, will include the suggested reevaluation of SSA's capacity strategy.
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From page 80... ...
Examples are regulations that cause unusually long procurement cycles, line item restrictions in annual budgets, controls over employment levels, legislated wage scales, high leadership turnover, and no access to capital markets. These constraints differ from those in the private sector, but we fully appreciate how they can hamper effective management.
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