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Systems Modernization and the Strategic Plans of the Social Security Administration (1990) / Chapter Skim
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1. Introduction
Pages 9-12

The Chapter Skim interface presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter.
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From page 9...
... , help workers anti employers correct records of earnings, help claimants file applications for benefits and assemble the evidence necessary to prove their eligibility, adjudicate retirement and survivors insurance claims, help determine the amounts of benefits payable, forward disability insurance claims to cooperating state agencies (generally state vocational rehabilitation agencies) for determination of disability, and give workers and their families the information necessary for them to understand their rights and obligations uncler the program.
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From page 10...
... For example, the claims modernization project allows a claims process to be performed by field office staff by entering information directly into the system. It also allows field office staff to request any information in agency records needed to process a claim and provides a paper copy of the completed application for the claimant to sign.
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From page 11...
... Chapter 3 deals with what we believe are the most pressing information management challenges facing the agency today, and in Chapter 4 we provide our assessment of the ASP and the strategies that we believe the agency should adopt to guide its future information architecture. Appendixes A through E, respectively, give the committee's statement of work, briefings heard, a summary description of the various functions that the SSA performs, a copy of our letter report to Commissioner Hardy without attachments, and a glossary.
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Key Terms

  • commissioner hardy
  • field office
  • office staff
  • computer center
  • engineering methods

  • operations centers
  • insurance claims
  • data operations
  • disability insurance
  • software engineering

  • technical management
  • oversight suggestions
  • forward disability
  • briefings heard
  • completed application

  • visited specialized
  • entering information
  • help claimants
  • center backup
  • correct records

  • claims operations
  • operations faced
  • modernization project
  • electronic form
  • receiving retirement

  • six program
  • employers correct
  • recovery strategy
  • review selected
  • processing capacity


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