Use and Deployment of Mobile Device Technology for Real-Time Transit Information (2011) / Chapter Skim
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Pages 63-74
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needed to generate the information, and capabilities of mobile telephones and smartphones, but also the types, content, and format of mobile realtime information, methods of dissemination, and how providing this information contributes to an overall customer information strategy. This survey focuses on collecting information about providing real-time information on mobile devices.
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_________________% 6. Do you see providing real-time information on mobile devices as a way to maintain or increase ridership?
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Next vehicle arrival/departure prediction time Real-time vehicle location Availability of information and dissemination media Identification of service disruptions Information on planned detours Schedule information during special events (e.g., Boston Marathon) Emergency information (e.g., evacuation due to fire)
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Did your agency decide to deploy real-time transit information on mobile devices to augment providing real-time information via other dissemination media (e.g., DMS, Internet)
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17. Does the software that your agency uses to provide real-time information on mobile devices automatically detect the operating system of the customer's mobile device?
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23. For real-time information provided via the mobile Internet, please provide the mobile website address to access realtime information: ___________________________________________________________________________________
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___________________________________________________________________________________ ___________________________________________________________________________________ ___________________________________________________________________________________ 25. Does your agency believe that real-time information should be provided on mobile devices via a "pull" action (e.g., accessing a mobile website and making a selection)
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offer your agency a special pricing plan for providing real-time information on mobile devices?
YES
NO If YES, please describe the pricing plan(s)
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: __________________ ______________________________________ ______________________ hours Contribution of Providing Real-time Transit Information on Mobile Devices to Agency Communications Strategy 36. Of all dissemination media that your agency uses to provide real-time information, what is the percentage of usage of each type of media?
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YES
NO 40. Did the deployment of real-time transit information on mobile devices result in an increase in ridership?
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___________________________________________________________________________________ ___________________________________________________________________________________ ___________________________________________________________________________________ 47. Please describe any additional "lessons learned" that would benefit transit agencies that are considering providing realtime information on mobile devices.
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___________________________________________________________________________________ ___________________________________________________________________________________ ___________________________________________________________________________________ 2. For real-time information provided via SMS, please provide the format of the messages sent from the agency back to customers.
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