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Guide for Customer-Driven Benchmarking of Maintenance Activities (2004) / Chapter Skim
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References
Pages 175-181

The Chapter Skim interface presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter.
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From page 175...
... , "Customer-Oriented Maintenance Decision Support System: Developing a Prototype," Transportation Research Record 1672, Transportation Research Board of the National Academies, Washington, DC, pp.
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From page 176...
... Coopers and Lybrand (1996) , National Highway User Survey, National Quality Initiative Steering Committee, Coopers and Lybrand LLP, Opinion Research Corporation.
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From page 177...
... Rus (1997) , "Maintenance Accountability Process -- MAP -- A Quality Approach to Maintenance Management, Preprint from Eighth AASHTO/TRB Maintenance Management Conference, July 13–17, Sarasota Springs, NY.
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From page 178...
... (1999) , "Levels of Service for Colorado DOT's Customer Oriented Maintenance Management," Invitational Workshop on Maintenance Quality Initiatives, Whitefish, MT, May 6–7, 1999, preprints.
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From page 179...
... , "Self Directed Highway Maintenance Teams: Summary of Experiences and Lessons Learned During the First Five Years: 1990–1995," presented at the 11th Equipment Management Workshop, Transportation Research Circular No. 475, Transportation Research Board of the National Academies, Washington, DC.
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From page 180...
... , NCHRP Web Document 8: Highway Maintenance Quality Assurance, Transportation Research Board of the National Academies, Washington DC. Spandolini, M.J.
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From page 181...
... , "Estimating Preferred Target Input-Output Levels Using Data Envelopment Analysis," European Journal of Operational Research, Vol.
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