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Guide for Customer-Driven Benchmarking of Maintenance Activities (2004) / Chapter Skim
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Appendix F - Blank Worksheets
Pages 247-266

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From page 248...
... directly addressed? Yes No ❑ Key transportation attributes explicitly addressed?
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From page 249...
... directly addressed? Yes No ❑ Key transportation attributes explicitly addressed?
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From page 250...
... Posted loads c. Traffic detoured x detour length d.
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From page 251...
... WORKSHEET 4. FIGURING OUT YOUR PRODUCTS AND SERVICES WS-4b Attributes Attributes by Category Product/Services Name 1.
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From page 252...
... WORKSHEET 5. MAPPING MAINTENANCE ACTIVITIES TO PRODUCTS AND SERVICES WS-5 Name & Code of Partner: Benchmarking Agreement # : Organizational Level of Benchmarking Unit: Number of Benchmarking Units: Product/Services Maintenance Activity Description Activity Code 1.
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From page 253...
...  Yes  No 2. Maintenance Ride Quality Index  Yes  No 3.
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From page 254...
... Yes No OUTCOME, CUSTOMER SURVEY QUESTIONS AVAILABLE?
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From page 255...
... : Name of Measure How Measure Calculated/Scale Month Data Available Where Data Stored Roadway Network Coverage Data Quality H, M, L, N WS-7
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From page 256...
... Quality of Data H,M,L Cost Data Available (L,E,M,T,OH) Lowest Org.
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From page 257...
... Level Time Period Data Quality
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From page 258...
... Data Quality (H, M, L)
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From page 259...
... WORKSHEET 11. BENEFITS VERSUS COST OF MEASURES WS-11 Product/Service: B E E N F I T S MEDIUM LOW HIGH C O S T MEDIUM LOW HIGH
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From page 260...
... R 1 Labor Total hours of labor for activities 150–165 Hrs Total Hrs Maint. Manual R 2 Equipment Total hours of equipment usage, activities 150-165 Hrs Total Hrs Maint.
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From page 261...
... WORKSHEET 12. SUMMARY OF RECOMMENDED MEASURES WS-12b Product/Service: Name & Code of Partner: Benchmarking Agreement # : Organizational Level of Benchmarking Unit: Number of Benchmarking Units: Measure Code Measure Name Description of the Measure UOM Scale Summary Statistic Protocol
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From page 262...
... WORKSHEET 13. AVAILABILITY OF DATA AND MEASURE WS-13 Product/Service: Name & Code of Partner: Benchmarking Agreement # : Organizational Level of Benchmarking Unit: Number of Benchmarking Units: Code Measure Name Descriptions of Data Being Collected J F M A M J J A S O N D
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From page 265...
... BENCHMARKING RESULTS -- HARDSHIP (UNCONTROLLABLE) FACTORS WS-16 Product/Service: __ Name of Partner: Identification Code: Organizational Level of Benchmarking Units: Benchmarking Agreement # : Period of Performance: From: To: HARDSHIP MEASURES H 1 H 2 H 3 H 4 H 5 NO.
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Key Terms

  • benchmarking agreement
  • benchmarking unit
  • key phrases
  • phrases relationship
  • total hours

  • mission statement
  • traffic detoured
  • hrs total
  • detoured x
  • lane miles

  • total hrs
  • vision statement
  • road maintenance
  • hrs maint
  • degrees below

  • available bridges
  • cost data
  • identifying measures
  • lowest org
  • ride comfort

  • quality index
  • questions available
  • ride quality
  • attributes explicitly
  • labor total

  • data quality
  • survey questions
  • revised vision
  • benchmarking units
  • maintenance ride


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