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Methods of Rider Communication (2006) / Chapter Skim
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Pages 27-29

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From page 27...
... • TriMet already has technology in place as part of its rider communication program. One can plan a trip at trimet.org using an online trip planner, and can access Transit Tracker (its real-time information system)
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From page 28...
... Fourth, agencies were asked how they determine if communications were received in a timely manner (e.g., real-time information received by means of a mobile phone received in a specified time)
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From page 29...
... Six agencies considered a customer service call center and signs at bus stops and transit centers as being effective. Five reported that television and radio and news media were effective, two mentioned IVR, and one each favored surveys and external bus advertisements.
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Key Terms

  • public transport
  • transit practice
  • trip planner
  • bus stop
  • bus stops

  • stop information
  • transit authority
  • transportation authority
  • trip planning
  • mobile phone

  • rider communication
  • communication program


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