Methods of Rider Communication (2006) / Chapter Skim
Currently Skimming:
Pages 30-42
The Chapter Skim interface presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter.
Select key terms on the right to highlight them within pages of the chapter.
From page 30... ...
in Singapore has a park-and-ride plan designed to encourage commuters to use public transport. Commuters can park their vehicles at a car park near a mass rapid transit station or bus interchange and use public transport to reach their destination.
|
From page 31... ...
31 FIGURE 13 Metro Transit Resolve to Ride Program (35)
|
From page 32... ...
"Lose the Wait" promotes the convenience of TriMet's Frequent Service (16 bus routes that carry 55% of their riders) with service that is every 15 min or better, 7 days a week.
|
From page 33... ...
Feature 2004 2005 Maps of individual bus routes 77 79 Bus schedules 75 78 Maps of the entire MUNI system 72 77 Service change announcements 70 77 General fare and rider information 73 74 Trip planner 55 74 Vehicle arrival predictions to indicate when a particular vehicle is coming 67 72 On-line feedback 57 60 Site search 52 60 Information about MUNI construction projects 53 59 MUNI press releases 37 43 Information about MUNI administration including reports and awards 29 29 TABLE 9 MOST IMPORTANT FEATURES FOR SFMUNI.COM
|
From page 34... ...
Ventura County residents can view the progress of any VISTA route or any route operated by a local transit agency. Using pull-down menus, a specific bus stop can be selected to see precisely when the next bus will arrive at that location (see Figure 16)
|
From page 35... ...
. In 2002, VCTC initiated a major marketing campaign to promote the intercity services provided by VISTA, as well as the many distinct services provided by the local transit agencies.
|
From page 36... ...
One unique application of technology is the Google pilot of transit information. Google requested data on stops from TriMet for a Transit Trip Planner pilot program [see (43)
|
From page 37... ...
Downloadable software allows all visually impaired individuals to receive voice or Braille instructions on how to reach any of TriMet's 7,700 bus stops and 64 MAX stations (44)
|
From page 38... ...
technology system and comprehensive telecommunications across London, millions of bus passengers are soon to benefit from a more reliable, consistent bus service and will have access to real-time passenger information (RTPI) at bus stops, on board buses, and from SMS text messaging" (46)
|
From page 39... ...
WMATA will be adding real-time bus arrival information at selected bus stops over the next several years. WMATA is embarking on a program to fully integrate the systems that provide customer communications.
|
From page 40... ...
: • Main switchboard, • Town hall meetings, • Rail line managers, • Front line employees, • Board meetings and public hearings, • Elderly and disabled committee, • Website, • On-line chats, • Riders' Advisory Council, • Customer Service Center, and • Customer research. Figure 22 illustrates WMATA's current [early 2006]
|
From page 41... ...
In terms of rider communication, the future communications system will take into account the following factors: • The Integrated Customer Communications System should address the complexity of delivering timely and accurate information to riding customers to enhance the means for collecting and determining customer information and to improve system operations. • In the Washington, D.C.
|
From page 42... ...
42 FIGURE 23 Potential future solution for integrated customer communications system.
|
Key Terms
This material may be derived from roughly machine-read images, and so is provided only to facilitate research.
More
information on Chapter Skim is available.