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Methods of Rider Communication (2006) / Chapter Skim
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Report Organization
Pages 5-6

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From page 5...
... The synthesis report documents the state of the practice in agency communications with customers, using the following elements as a way to determine what constitutes successful communication: • Who the agency is communicating with (e.g., regular commuters, persons with disabilities, tourists, and potential riders) and their location; • Content (e.g., timetables, route maps, trip planning, and next vehicle arrival and departure time)
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From page 6...
... • Chapter seven summarizes the results of the synthesis, and presents conclusions. 6 • A Bibliography is presented that contains citations for literature that is not specifically referred to in the text.
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Key Terms

  • dissemination media
  • trip planning
  • departure time
  • contains citations
  • key personnel

  • synthesis project
  • technical approach
  • responding agencies
  • obtain information
  • telephone companies

  • potential riders
  • ination providers
  • five major
  • successful practices
  • umented interviews

  • communication dissemination
  • transit customers
  • maintenance costs
  • major steps
  • literature review

  • munication costs
  • constitutes successful
  • describe innovative
  • priate stakeholders
  • communication methods

  • selected transit
  • agency communications
  • automated fare
  • report documents
  • communication characteristics


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